Patient Access Administrator

Job description

Job responsibilities

General - To work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients.

This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking.

To support the achievement of the Government access targets and meet 18 week RTT standards (under direction of Outpatient Appointment Centre Manager).

To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

Specifically - To work as part of the OAC team and to take on specialised tasks involving recording, analysing, reporting, coordinating with Waitlist teams, Service managers and clinical staff as and when required across all areas involved. To receive, log and proactively process Advice & Guidance requests as per the guidelines, outpatient wait list SLA, vetting turn around SLA, Demand vs Capacity report, eReferral Service ASI work list, escalated queries on e-mails and telephones, appointment reminder service reports, and providing training / guidance to new staff. Team member will be required to use various systems like Cerner, e-Referral Service, Luna, Envoy, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.

Person Specification

Person Spec

Essential

• Good level of general education - A levels or NVQ level 3 or equivalent work experience
• Excellent IT skills - ECDL or equivalent experience in IT systems
• Knowledge of national guides and policies with regards to Patient Access
• Excellent communication skills with the ability to communicate with staff and the public at all levels in a friendly and professional manner
• Ability to prioritise workloads, and be able to respond to changing requirements and demands

Desirable

• Knowledge of the NHS and in particular Acute Trust
• Experience in a busy office environment
• Cerner/similar IT system experience
• xperience of reducing/cancelling clinics on PAS system
• Knowledge of the NHS and in particular Acute Trust
• Previous clinic operational Cerner experience
• General office administration skills, working towards targets
• Previous experience of dealing with patients and GPs over the phone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hillingdon Hospital NHS Foundation Trust

Address

Mount Vernon Hospital

Northwood, HA6 2RN

Northwood

HA6 2RN

Employer's website

https://www.thh.nhs.uk/index.php (Opens in a new tab)