*Internal Only* IT Service Desk Engineer

Job summary

This post is only available to internal staff members.

An exciting internal opportunity has arisen as an IT Service Desk Engineer within the Digital Services Directorate. We offer a dynamic reactive environment where you will support a wide range of applications, IT hardware and system users.

We are looking to appoint an enthusiastic and motivated individual to a role which will involve you tackling calls assigned to you by the ICT Service Desk and either resolving the issue or progressing it through to third line support.

It's interesting, varied work which will enable you to build up an in-depth knowledge of most of our Trust applications. You will be expected to install and configure PC's, printers and other IT hardware/software to Trust standards.

The successful applicant will join a team of engineers and will report to the Head of ICT Service & Support.

You will be educated to GCSE A-level (or equivalent) in relevant subjects and have a minimum of 3+ year's relevant experience in an IT environment. You will also have good interpersonal skills & the ability to communicate with users in non-technical terms.

The role will be based at the Hillingdon Hospital, although you will be expected to travel to Mount Vernon Hospital and some community based clinics as and when required. The role may also involve some flexible shift patterns.

Please note that this vacancy may close early due to the amount of application we receive.

Main duties of the job

• To ensure that the Hospital's Information Infrastructure - particularly end-user I.T. equipment and software applications (eg: PCs, printers, VDUs) - is provided and maintained in a manner consistent with the Hospital's 24hr/day 365days/yr requirement for efficient & effective Information Services.
• To contribute, in conjunction with the ICT Technical Operations Manager and the Head of IT, to the development of appropriate disaster recovery plan for the Hospital's IT Infrastructure, and participate in regular testing of efficiency & effectiveness, of those plans.
• To implement or supervise, in consultation with other members of the Team, all connections of IT equipment to the Hospital's communications networks in order to ensure the integrity of the Hospital's Information Infrastructure and compatibility with the Hospital's Information policies.
• To manage and implement efficiently & effectively the hospital's hardware maintenance procedures, and to contribute to the maintenance of the IT inventory register.
• To contribute to Trust I.T. projects as and when appropriate.
• To co-operate with the Occupational Health Dept. to ensure that the installation and use of all Hospital IT equipment is in accordance with relevant Health & Safety Legislation.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.