Ward Administrator - ARCU

Job summary

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Main duties of the job

• Ensures the day unit runs effectively on a day to day basis by providing a comprehensive administrative service to (under direct supervision of the senior Sister/Charge Nurse) the following areas: Support services, ward environment, information technology and communication.
• Provides a point of contact for all ward enquiries managing, politely and appropriately, verbal and written enquiries from patients, carers, family and health care professionals ensuring appointment and timely action.
• Answers telephone, takes messages and provide information as directed.
• Stock and non-stock ordering and receiving to the ward.

About us

The Hillingdon Hospitals NHS FoundationTrust delivers acute services at The Hillingdon Hospital, as well as some services at Mount Vernon Hospital.The Trust has a turnover of around £250m and employs over 3,300 staff. We deliver high-quality healthcare to the residents of the LondonBorough of Hillingdon, and increasingly to those living in the surrounding areas of Ealing, Harrow, Buckinghamshire and Hertfordshire, giving us a total catchment population of over 350,000.

This is a challenging time for the Trust. We face significant operational pressures through increased demand. We are currently rated by CQC as Requires Improvement, we do not meet some of our constitutional standards,have an underlying £23m deficit and we have an extremely poor estate. However, we're not daunted by the scale of the challenge andhave clear plans in place to get a grip on operational performance as well as improve effectiveness and efficiency. We have launched Brunel Partners Academic Centre for Health Sciences, a new centre providing the perfect setting for research and developing new methods of healthcare delivery across allied health, nursing, social care and medicine and we are developing plans to build a new academic health campus that would include a new hospital for us all.