Receptionist / Administrator - Radiology Department

Job summary

An opportunity has arisen to join our Radiology Department as a Band 2 Receptionist Administrator. The post holder will be part of an administrative team responsible for supporting our clinical service in managing daily demand and effectively prioritising urgent and non-urgent incoming referrals.

The post holder will act as an Admin Assistant to provide legal enquires such as Freedom of Information requests when required and provide an effective, efficient appointment service to the department and the Trust.

You will be a key member of the the team and will participate in the improvement of patient care across the department. Please note that a willingness to work across our Hillingdon and Mount Vernon Hospital sites is essential.

An interview date is yet to be confirmed.

Please be advised that this vacancy may close earlier than advertised, once a suitable number of applications have been received.

Main duties of the job

• Enter patient information onto Soliton and add to waiting list.
• Answer the telephone in a polite and friendly manner. To deal with all requests/enquiries in an appropriate manner.
• Manage the request forms in date order and enter any relevant information onto form re booking instructions. Schedule appointments in Soliton diary to comply with current booking process
• Liaise with Superintendent regarding the issue of urgent appointments to comply with current targets
• Ensure all urgent appointment letters are dealt with as priority
• Confirm with patients that they are able to attend their appointment (to reduce DNA's). In the event of a cancellation, telephone patients on the cancellation list to fill the slot
• Responsible for ensuring appropriate and timely responses are made for requests under the FOI
• The post holder will be expected to work in a pro-active manner across the Trust
• Rebook or re-arrange appointments as appropriate. Liaise with Superintendent regarding any unusual or additional requirements
• Taking part in Department Audit and Staff meetings
• To keep up to date with technology developments with regard to developing appropriate skills in the use of modern technology
• Any other business as required by the Office Manager

This job description may be reviewed in the light of changing service needs and developments. Any changes will be fully discussed with the post-holder.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.