Job summary
Successful candidates will compliment and provide support to qualified nurses in Horizon/A&E. They will work as part of the wider multi-disciplinary team in Horizon and larger A&E department, using their professional skill-set and calming influence to meet the physical and emotional needs of the service users in a caring and empathic manner. They will be able to maintain a safe, clean and enjoyable environment to work in.
Main duties of the job
The applicants will use their specialist knowledge and skill set to identify and detail deterioration/ improvements and fluctuations in patient's mental health and feedback to the RMN. Your energy and drive will be rewarded with the support of an enthusiastic team.
The support worker will play an active role in maintaining patients' wellbeing by providing and supporting individual or group activities if/when necessary and undertaking any reasonable request within own competencies and understanding. Candidates will be aware of the NMUH core values, policies and procedures and maintain level of the service which meets the standard of the hospital.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
- Building relationships with patients to encourage trust, while listening to their needs and concerns
- Ensuring that the patient is the prime focus when making decisions about their care and wellbeing
- Assisting in the delivery of patient care as directed by the Registered Nurse
- Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected
- Implementing holistic, culturally sensitive, respectful, non-judgmental care from a pre-determined care plan for patients with a wide range of care needs
- Monitoring patients' conditions and the results of treatment
- Responding to distressed patients in a non-threatening manner and attempt to understand the source of their discomfort
- Helping patients manage their emotions through de-escalation techniques
- Organising activities aimed at occupying patients and helping to reduce their feelings of isolation whilst waiting in Horizon.
- Providing routine patient care duties at own discretion in accordance with Trust policies, protocols, and guidelines
- Participating in the taking and recording of observations under the direction of the Registered Nurse and report the results to the Nurse in charge
- Using initiative when responding to changes in a patients condition within own sphere of practice
- Recognising limitations and escalating concerns
Governance, patient safety and quality
Audit and monitoring
Be able to provide assurance that Horizon and services are delivering safe, high-quality and cost-effective specialist care through audits and monitoring patient and staff experience and satisfaction. Work with Governance teams and other colleagues to share findings from audits for trust-wide improvement and be able to provide real-time feedback, share learning from incidents and develop, maintain and monitor action plans following investigations.
Patient safety
Contribute to:
- Ensuring good understanding of patient safety and the incident management system and implementing the NHS patient safety strategy and always working in a manner that promotes dignity and human rights through the adoption of person-centred care principles.
- Engage in the patient safety collaborative programme, responding to the patient safety agenda, developing new patient safety measurements, using the serious incidents policy, using clinical commissioning group (CCG) and regulatory levers to support patient safety improvements.
- Lead and support in using debriefing to stop and reflect after challenging situations.
- Be willing to participate in de-escalating or restraining according to the local Trust policy and national guidelines
- Consider removing any dangerous items that patients can utilise to harm self or others, such as lighters, any sharp/metal objects, shoelaces, any cables, razors, glass bottles, and so on.
Safeguarding all people
- Have a full understanding of their duty to report safeguarding incidents to protect their patients, colleagues and community.
- Take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety, security and risk.
- Work collaboratively with the Trust Safeguarding teams
- Have a full understanding of the Mental Capacity Act and Deprivation of Liberty Safeguard and the Mental Health Law
Environmental cleanliness and Infection Prevention & Control
- Be involved in improving the clinical environment to meet the requirements of the hygiene code and the Health and Social Care Act to ensure safety of patients, families and carers through:
- Oversee the domestic, clinical and non-clinical cleaning responsibilities in the areas and ensure audits are completed when and as necessary as well as formative rounds and peer review audits, checking and challenging practice.
- Ensuring the clinical areas are always in a clean state and any dangerous items, such as sharps, metal objects/cutleries, lighters, cans, and so on, should be removed from Horizon.
- Contribute to the environmental cleaning service-level agreement and cleaning schedules
- Contribute to embedding local compliance with IPC-related policy, such as the hand hygiene and uniform policies, which includes ensuring staff are bare below the elbow and hair is tied back when in the clinical area and supporting ward, department and service leaders and IPC in local outbreak management and action planning
Patient experience and reducing health inequalities
- Be involved in the continuous improvement of patient experience and ensure positive outcomes of care include.
- Ensure patient experience (FFT, Inpatient and Outpatient surveys) are given to patients when appropriate.
- Understand operational performance relevant to your areas and work closely with seniors to continuously attempt to improve the service.
Digital and information technology
- Be IT literate
- Care flow trained, but training is available
- Knowledge in using RIO but can be trained
Education, training and development
- Participate in own training and professional development which could potentially open scope for higher band career progression
- Participate in quality improvement projects and networking with colleagues to share learning, peer support and participation in appraisals and identifying development needs and acting as a role model.
- Act as a professional/educational resource for all staff in the clinical areas within their remit
- To assist the Horizon RMN and manager/Sister/Charge Nurse in developing a culture that is challenging, stimulating, rewarding and supportive.
- Collaborative working and clinical effectiveness
- Team-working and the ability to play an effective part in a wider MDT.
- Take a lead role in ensuring patients receives effective clinical care every day and must lead their staff to deliver it, using measures, metrics and guidelines and sharing examples of good practice through networking.
- To create an environment that fosters good communication between patient and health care professionals, that meets individuals needs.
- Be an effective communicator and be a role model in liaising with the community and other members of the health care team.
- Provide support mechanisms for sharing good practice within the Department and Trust wide.
Job description
Job responsibilities
- Building relationships with patients to encourage trust, while listening to their needs and concerns
- Ensuring that the patient is the prime focus when making decisions about their care and wellbeing
- Assisting in the delivery of patient care as directed by the Registered Nurse
- Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected
- Implementing holistic, culturally sensitive, respectful, non-judgmental care from a pre-determined care plan for patients with a wide range of care needs
- Monitoring patients' conditions and the results of treatment
- Responding to distressed patients in a non-threatening manner and attempt to understand the source of their discomfort
- Helping patients manage their emotions through de-escalation techniques
- Organising activities aimed at occupying patients and helping to reduce their feelings of isolation whilst waiting in Horizon.
- Providing routine patient care duties at own discretion in accordance with Trust policies, protocols, and guidelines
- Participating in the taking and recording of observations under the direction of the Registered Nurse and report the results to the Nurse in charge
- Using initiative when responding to changes in a patients condition within own sphere of practice
- Recognising limitations and escalating concerns
Governance, patient safety and quality
Audit and monitoring
Be able to provide assurance that Horizon and services are delivering safe, high-quality and cost-effective specialist care through audits and monitoring patient and staff experience and satisfaction. Work with Governance teams and other colleagues to share findings from audits for trust-wide improvement and be able to provide real-time feedback, share learning from incidents and develop, maintain and monitor action plans following investigations.
Patient safety
Contribute to:
- Ensuring good understanding of patient safety and the incident management system and implementing the NHS patient safety strategy and always working in a manner that promotes dignity and human rights through the adoption of person-centred care principles.
- Engage in the patient safety collaborative programme, responding to the patient safety agenda, developing new patient safety measurements, using the serious incidents policy, using clinical commissioning group (CCG) and regulatory levers to support patient safety improvements.
- Lead and support in using debriefing to stop and reflect after challenging situations.
- Be willing to participate in de-escalating or restraining according to the local Trust policy and national guidelines
- Consider removing any dangerous items that patients can utilise to harm self or others, such as lighters, any sharp/metal objects, shoelaces, any cables, razors, glass bottles, and so on.
Safeguarding all people
- Have a full understanding of their duty to report safeguarding incidents to protect their patients, colleagues and community.
- Take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety, security and risk.
- Work collaboratively with the Trust Safeguarding teams
- Have a full understanding of the Mental Capacity Act and Deprivation of Liberty Safeguard and the Mental Health Law
Environmental cleanliness and Infection Prevention & Control
- Be involved in improving the clinical environment to meet the requirements of the hygiene code and the Health and Social Care Act to ensure safety of patients, families and carers through:
- Oversee the domestic, clinical and non-clinical cleaning responsibilities in the areas and ensure audits are completed when and as necessary as well as formative rounds and peer review audits, checking and challenging practice.
- Ensuring the clinical areas are always in a clean state and any dangerous items, such as sharps, metal objects/cutleries, lighters, cans, and so on, should be removed from Horizon.
- Contribute to the environmental cleaning service-level agreement and cleaning schedules
- Contribute to embedding local compliance with IPC-related policy, such as the hand hygiene and uniform policies, which includes ensuring staff are bare below the elbow and hair is tied back when in the clinical area and supporting ward, department and service leaders and IPC in local outbreak management and action planning
Patient experience and reducing health inequalities
- Be involved in the continuous improvement of patient experience and ensure positive outcomes of care include.
- Ensure patient experience (FFT, Inpatient and Outpatient surveys) are given to patients when appropriate.
- Understand operational performance relevant to your areas and work closely with seniors to continuously attempt to improve the service.
Digital and information technology
- Be IT literate
- Care flow trained, but training is available
- Knowledge in using RIO but can be trained
Education, training and development
- Participate in own training and professional development which could potentially open scope for higher band career progression
- Participate in quality improvement projects and networking with colleagues to share learning, peer support and participation in appraisals and identifying development needs and acting as a role model.
- Act as a professional/educational resource for all staff in the clinical areas within their remit
- To assist the Horizon RMN and manager/Sister/Charge Nurse in developing a culture that is challenging, stimulating, rewarding and supportive.
- Collaborative working and clinical effectiveness
- Team-working and the ability to play an effective part in a wider MDT.
- Take a lead role in ensuring patients receives effective clinical care every day and must lead their staff to deliver it, using measures, metrics and guidelines and sharing examples of good practice through networking.
- To create an environment that fosters good communication between patient and health care professionals, that meets individuals needs.
- Be an effective communicator and be a role model in liaising with the community and other members of the health care team.
- Provide support mechanisms for sharing good practice within the Department and Trust wide.
Person Specification
Education and Qualifications
Essential
- PMVA Training Certificate
Desirable
- NVQ level 2 in Health and or Social Care
Experience
Essential
- A minimum of 6 months experience as a Healthcare Assistant (Mental Health)
- Demonstrable understanding of an Acute Mental Health environment
Desirable
- Knowledge of some physical health care
Skills and abilities
Essential
- Ability to take on and complete tasks designated by managers, RMNs such as audits, check lists
- Carry out procedures and techniques in accordance with agreed policies and standards
- Management of violence and aggression/challenging behaviour.
Desirable
- Experience of working with acute mental health patient in an initial assessment unit
Trust Values
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education and Qualifications
Essential
- PMVA Training Certificate
Desirable
- NVQ level 2 in Health and or Social Care
Experience
Essential
- A minimum of 6 months experience as a Healthcare Assistant (Mental Health)
- Demonstrable understanding of an Acute Mental Health environment
Desirable
- Knowledge of some physical health care
Skills and abilities
Essential
- Ability to take on and complete tasks designated by managers, RMNs such as audits, check lists
- Carry out procedures and techniques in accordance with agreed policies and standards
- Management of violence and aggression/challenging behaviour.
Desirable
- Experience of working with acute mental health patient in an initial assessment unit
Trust Values
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
