Job summary
The Deputy Head of Patient Systems will be responsible for overseeing the management of the Patient Systems Team (Acute and Community) incorporating Technical/Config staff and the System Management Team. They will deputise for the Head of Patient Systems and liaise with senior supplier teams to ensure prompt resolution to complex technical issues . Close work with all Programme Managers is essential and the management of transitioningproject work successfully to BAU will be a key priority for this role.
Main duties of the job
1 Analyses and resolves highly complex IT problems where there is no precedent
2 Resolve highly complex problems and faults occurring in the operation of supported software systems
3 Makes decisions regarding the allocation of staff to work on specific tasks.
4 Identify and escalate unresolved issues to suppliers, promptly, ensuring all relevant information is included.
5 Contributes to short to medium term IT Developments.
6 Utilise project management expertise to assist teams with the implementation of IT Systems or services.
7 Provides input to the development of business cases within the department.
8 Ensure the necessary arrangements are in place to maintain or recover the delivery of supported application systems, in the event of any physical, technical or environmental disaster, providing continuity to the trust.
9 Monitoring the work of staff to ensure all work is carried out in a logical order and to agree timescales. Reallocating work as necessary and offering advice and guidance to staff as required.
10 Incidental contact within the care environment
Please refer to the attached Job Description and Person Specification document for a detailed list of responsibilities
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
The Deputy Head of Patient Systems will be responsible for overseeing the management of the Patient Systems Team (Acute and Community) incorporating Technical/Config staff and the System Management Team. They will deputise for the Head of Patient Systems and liaise with senior supplier teams to ensure prompt resolution to complex technical issues . Close work with all Programme Managers is essential and the management of transitioningproject work successfully to BAU will be a key priority for this role.
After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community than they can achieve separately. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.
Job description
Job responsibilities
The Deputy Head of Patient Systems will be responsible for overseeing the management of the Patient Systems Team (Acute and Community) incorporating Technical/Config staff and the System Management Team. They will deputise for the Head of Patient Systems and liaise with senior supplier teams to ensure prompt resolution to complex technical issues . Close work with all Programme Managers is essential and the management of transitioningproject work successfully to BAU will be a key priority for this role.
After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community than they can achieve separately. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.
Person Specification
Education and qualifications
Essential
- Masters level qualification or equivalent in depth knowledge of Clinical Systems management, experience and expertise in IT and staff management.
- Evidence of continuous professional development.
- Highly developed specialist knowledge underpinned by theory and experience.
Desirable
- Specialist in depth knowledge of System C software
- Project Management qualification or experience.
Skills and abilities
Essential
- Responsible for the planning, development, review, update, upgrade and introduction of major new IM&T systems to meet user requirements e.g. Redevelopment of aspects of patient care systems across the organisation.
- Provide and receive highly complex, sensitive or contentious information; agreement or cooperation required; present complex, sensitive or contentious information to large groups.
- Formulate long-term, strategic plans, involving uncertainty, may impact across the whole organization.
- Responsible for day to day management of the Patient Systems Team, including recruitment, appraisal, discipline, training; delivery of specialist training programmes, performance and career development.
Desirable
- Previous experience in a similar role in another NHS organisation.
Experience
Essential
- Previous senior management experience responsible for service development and planning
- Experience of performance management and partnership working in an NHS setting
- Experience of managing the operational role of IT support, testing, upgrades, training and change management of clinical systems supported by this department
- Experience of acute Trust clinical information systems and processes
Desirable
- Track record in successfully introducing service improvements using recognised quality improvement techniques
Personal qualities
Essential
- Effective decision making and motivational leadership skills
- Have first-hand experience of the creation of system security policies for all responsible systems
Person Specification
Education and qualifications
Essential
- Masters level qualification or equivalent in depth knowledge of Clinical Systems management, experience and expertise in IT and staff management.
- Evidence of continuous professional development.
- Highly developed specialist knowledge underpinned by theory and experience.
Desirable
- Specialist in depth knowledge of System C software
- Project Management qualification or experience.
Skills and abilities
Essential
- Responsible for the planning, development, review, update, upgrade and introduction of major new IM&T systems to meet user requirements e.g. Redevelopment of aspects of patient care systems across the organisation.
- Provide and receive highly complex, sensitive or contentious information; agreement or cooperation required; present complex, sensitive or contentious information to large groups.
- Formulate long-term, strategic plans, involving uncertainty, may impact across the whole organization.
- Responsible for day to day management of the Patient Systems Team, including recruitment, appraisal, discipline, training; delivery of specialist training programmes, performance and career development.
Desirable
- Previous experience in a similar role in another NHS organisation.
Experience
Essential
- Previous senior management experience responsible for service development and planning
- Experience of performance management and partnership working in an NHS setting
- Experience of managing the operational role of IT support, testing, upgrades, training and change management of clinical systems supported by this department
- Experience of acute Trust clinical information systems and processes
Desirable
- Track record in successfully introducing service improvements using recognised quality improvement techniques
Personal qualities
Essential
- Effective decision making and motivational leadership skills
- Have first-hand experience of the creation of system security policies for all responsible systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
