Job summary
We are looking for a friendly, hard-working and self-motivated individual to join our close knit office team in Radiology. Although prior experience is welcomed, a passion for helping patients and smoothing their journey through our department is more important, we will therefore offer thorough training to the right candidate.
Main duties of the job
Over 200 000 examinations are booked each year in the Radiology Department, this requires a highly trained and dedicated Clerical and Administrative team.
As a Clerical Officer you may be required to work 5 days out of 7, including occasional weekends and evenings if required, helping out in the office and on the reception desks. Computer literacy is essential because you would be expected to perform all aspects of administration including booking of appointments, and keeping hospital records accurately up to date.
Excellent intercommunication skills and a friendly persona are also required because you will be liaising with member of the public, Radiology staff and other hospital workers. In return, you will receive training and support from a friendly and close-knit team who will help you to develop your office and administrative skills.
We encourage innovation and hard work in our staff and strive to offer a clean, safe and personal service to our patients.
The radiology department provides a wide range of imaging services across a range of specialities including:
- Plain X-ray
- Magnetic resonance imaging (MRI)
- Computed tomography (CT)
- Ultrasound
- Mammography
- Nuclear medicine
- Fluoroscopy and interventional radiology
Services have been developed to provide extended opening hours (including weekends) for plain X-Ray ultrasound, CT and MRI appointments.
The department also services the A&E department,providing access to plain X-rays and CT scans 24 hours a day, seven days a wee
About us
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/k.
Job description
Job responsibilities
Duties and responsibilities of this role will include, but not be limited to;
- To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients.To make appointments in accordance with the national waiting time standard.
- To help ensure that the North Mid NHS Trust meets the cancer target guidelines. To escalate the policy when patient appointments are being made outside the cancer target guidelines.
- Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
- Provide professional reception cover, updating and correcting current patient details as necessary.
- Receive patients and visitors to the clinic in a professional and friendly manner.
- Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system Solitan.
- To act on Solitan messages and emails which may include requests for reports and or notifications of unexpected findings.Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
Job description
Job responsibilities
Duties and responsibilities of this role will include, but not be limited to;
- To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients.To make appointments in accordance with the national waiting time standard.
- To help ensure that the North Mid NHS Trust meets the cancer target guidelines. To escalate the policy when patient appointments are being made outside the cancer target guidelines.
- Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
- Provide professional reception cover, updating and correcting current patient details as necessary.
- Receive patients and visitors to the clinic in a professional and friendly manner.
- Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system Solitan.
- To act on Solitan messages and emails which may include requests for reports and or notifications of unexpected findings.Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
Person Specification
Education and qualifications
Essential
- Educated to GCSE or equivalent
- Level 2 Literacy and Level 2 Numeracy
Desirable
- Ability to use Soliton RIS and Sectra PACS, working knowledge of Medway.
Skills and abilities
Essential
- Willingness to learn and committed to studies in order to achieve qualifications.
- Ability to develop effective working relationships across the organization.
- Maintain a professional approach: Smart and presentable.
- Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written
- Demonstrate understanding re the importance of patient confidentiality and data protection.
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
Personal qualities
Essential
- Team member with a flexible approach to work, willing to adapt to changing situations
Values
Essential
- Demonstrable ability to meet Trust values
Other requirements
Essential
- Friendly personna and willingness to go the extra mile
Person Specification
Education and qualifications
Essential
- Educated to GCSE or equivalent
- Level 2 Literacy and Level 2 Numeracy
Desirable
- Ability to use Soliton RIS and Sectra PACS, working knowledge of Medway.
Skills and abilities
Essential
- Willingness to learn and committed to studies in order to achieve qualifications.
- Ability to develop effective working relationships across the organization.
- Maintain a professional approach: Smart and presentable.
- Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written
- Demonstrate understanding re the importance of patient confidentiality and data protection.
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
Personal qualities
Essential
- Team member with a flexible approach to work, willing to adapt to changing situations
Values
Essential
- Demonstrable ability to meet Trust values
Other requirements
Essential
- Friendly personna and willingness to go the extra mile
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
