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North Middlesex University Hospital NHS Trust

Senior Patient Systems Officer

Information:

This job is now closed

Job summary

The Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. Liaison with senior users and supplier account managers to ensure prompt resolution to issues will be a key part of this role. Close work with Project/Programme Managers will be essential to ensure a good understanding of all projects relating to clinical systems and the progress and implications on the Patient Systems team of such work.

Main duties of the job

  • To provide highly complex clinical application support to service users using most appropriate method of communication ie Teams, F2F or telephone.
  • To manage overall work packages for the Systems Management Team.
  • To maintain relationships with senior supplier account managers and have regular service review meetings to track progress and discuss and work to resolve complex matters that have been escalated.
  • To line manage Systems Management team including staff performance and disciplinary issues.
  • To support the Advanced Patient Systems Officer with complex enquiries.

About us

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/

Details

Date posted

08 August 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,883 to £58,544 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

393-NMUH-1576

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Job description

Job responsibilities

Please see attached job description and person specification for more information about this position.

Job description

Job responsibilities

Please see attached job description and person specification for more information about this position.

Person Specification

Education and Qualifications

Essential

  • Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience
  • Specialist knowledge acquired through post graduate diploma or equivalent experience
  • Additional managerial knowledge in an IT customer focused environment
  • In depth knowledge and experience of the use of IT in healthcare.

Desirable

  • PRINCE 2 Foundation qualification in Project Management

Skills and Abilities

Essential

  • Communicates complex IM&T and corporate issues to non-IM&T managers; negotiates with external organisations over service issues. e.g suppliers, NCL
  • Analyses complex problems relating to service issues; makes judgements regarding allocation of resource for Patient Systems work
  • Plans projects which impact across the department & organisation, delivery of services for own area; contributes to medium term IM&T strategy.
  • Implements IM&T policies and procedures in own area; proposes changes to and redesigns local IM&T policies and procedures, which have an impact in other areas.
  • Dealing with staff and performance issues.

Experience

Essential

  • Experience of working at a senior level within a customer focused and service environment.
  • Working with staff at all levels across a multidisciplinary team in a variety of environments.
  • Extensive knowledge and experience of System C Careflow products.
  • Experience of managing teams in an IT customer focused environment.
  • Have first-hand experience of the update and maintenance of system security policies for all responsible systems
Person Specification

Education and Qualifications

Essential

  • Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience
  • Specialist knowledge acquired through post graduate diploma or equivalent experience
  • Additional managerial knowledge in an IT customer focused environment
  • In depth knowledge and experience of the use of IT in healthcare.

Desirable

  • PRINCE 2 Foundation qualification in Project Management

Skills and Abilities

Essential

  • Communicates complex IM&T and corporate issues to non-IM&T managers; negotiates with external organisations over service issues. e.g suppliers, NCL
  • Analyses complex problems relating to service issues; makes judgements regarding allocation of resource for Patient Systems work
  • Plans projects which impact across the department & organisation, delivery of services for own area; contributes to medium term IM&T strategy.
  • Implements IM&T policies and procedures in own area; proposes changes to and redesigns local IM&T policies and procedures, which have an impact in other areas.
  • Dealing with staff and performance issues.

Experience

Essential

  • Experience of working at a senior level within a customer focused and service environment.
  • Working with staff at all levels across a multidisciplinary team in a variety of environments.
  • Extensive knowledge and experience of System C Careflow products.
  • Experience of managing teams in an IT customer focused environment.
  • Have first-hand experience of the update and maintenance of system security policies for all responsible systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.northmid.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.northmid.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Head of Patient Systems

Tahir Syed

tahir.syed1@nhs.net

Details

Date posted

08 August 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,883 to £58,544 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

393-NMUH-1576

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Supporting documents

Privacy notice

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