Job summary
The Post Holder will be responsible for managing and monitoring Estates and Facilities compliance of the Soft Service contracts, ensuring the Service Level Agreements, quality requirements and financial targets are met.
Main duties of the job
The Post holder will support the Trust in ensuring compliance with current and forthcoming, health, safety, environmental and estates-related statutory legislation, and DH guidance. Providing significant practical support to the Deputy Director of Estates and Facilities (DDE&F) and the respective Team leads in the course of their duties.
The post holder will support the DDE&F to ensure patients, visitors, and staff are provided with a high quality, safe, efficient, and compliant Services.
Within the facilities team the direct line management of the Deputy Soft Service Contract Manager and the Support Officers (auditors) and the Accommodation Manager.
About us
North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.
Over the last decade we have rebuilt almost all of the hospital and now have facilities that we are proud to work in. We employ over 3,500 staff, more than half of whom live locally. We encourage apprenticeships from the local community and work closely with our local Health Watch.
We are primarily an emergency led hospital with more than 90% of our bed days being used for patients admitted via our emergency and ambulatory units. As well as offering everything you would expect from a major acute hospital, we have a number of tertiary services treating patients with HIV and Sickle Cell Disease and a large cancer and radiotherapy service. We also run our local community Sexual Health Clinics.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Job description
Job responsibilities
- Manage the facilities and support the Estates team with compliance systems and maintenance services in accordance with statutory obligations, Codes of Practice and Department of Health Guidelines (HTMs)
- Ensure assessments, contractual audits and inspections and quality checks to both in-house and contracted services are carried out and reported under a defined and diarised management process.
- Ensure emergency and contingency planning is regularly reviewed and tested and updated within the area of responsibility of the position. Involve all competent parties in 'stress testing' outcomes and action plans.
- Take lead responsibility for all aspects of the SFM Contract management process, contractor engagement and negotiation associated with the operational delivery of the contracted services to the Trust estate. Support the PFI contract Manager and project team with the compliance process required for the Trust.
- Help develop a strategy for statutory compliance issues as part of the Estates Business Plans, outlining, monitoring, and reporting regarding targets that achieve the Trusts statutory obligations.
- Cascade information on compliance legislation to team members, as necessary
- To produce reports on all areas of compliance for departmental and Trust Committees e.g. Estates H&S Committee, Estates Risk Group, Infection Prevention & Control Committee, Health, Safety, Security and Fire Committee.
- Ensure compliance to Health and Safety legislation, British Standards, statutory instruments, European Directives, NHS initiatives.
- Manage facilities & support estates record keeping look at alternative methods of recording information in line with the Department's documents management project. Ensure all documentation relating to contracts is stored centrally to support review, legal and management review I internal audits as necessary.
- To develop and maintain good relationships and clear lines of communication with Clinical Managers, Heads of Departments and other users of the service provided by the Directorate and Estates colleagues within the surrounding area.
- Assist in the development of the Trust's Estates Strategy translating the strategy into practice across areas of responsibility
- Ensure assessments, contractual audits and inspections and quality checks to both in-house and contracted services are carried out and reported under a defined and diarised management process.
- Ensure emergency and contingency planning is regularly reviewed and tested and updated within the area of responsibility of the position. Involve all competent parties in 'stress testing' outcomes and action plans.
- Take lead responsibility for all aspects of the 'Charter' Team Contract management process, contractor engagement and negotiation associated with the operational delivery of the contracted services to the Trust estate.
- Ensure compliance to Health and Safety legislation, British Standards, statutory instruments, European Directives, NHS initiatives.
- Develop effective working relationships with fellow managers across the Trust and the ED in respect to departmental issues and the development of Trust wide service improvement.
- Undertake any other duties as appropriate to the nature and grading of the post.
- Adhere to and actively promote Equal Opportunities Policy of the Trust.
- Comply with all Trust policies and procedures.
- Be aware of the responsibilities under the most recent Health & Safety at Work Act and ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
- Ensure confidentiality for any information obtained relating to staff, patients and the organisation.
In respect of:
- Health and Safety and fire regulations
- High quality, legally compliant commercial contract management of externally contracted services in close collaboration with Finance and Procurement to include the following:
- Facilities Management
- Catering (outsourced)
- Domestic Services (outsourced)
- Portering (outsourced)
- Mail Room (outsourced)
- Non-Emergency Patient Transport (outsourced)
- Pest Control (outsourced)
- Site security (outsourced)
- Waste Management (outsourced)
- Car Parking (outsourced)
- Laundry Services (outsourced)
- Identify and assess Estates engineering statutory compliance risks in relation to the building environment. Liaise with the PFI Contract Manager to develop and implement strategies for the management and control of those risks for the site.
- Provide expert advice and interpretation to the Deputy Estates and Facilities Director on matters regarding engineering compliance legislation as they apply to the healthcare estate engineering and maintenance in the site.
- To ensure that statutory inspections and audits are planned and scheduled for the site by the relevant AP and that subsequent reports are reviewed, with appropriate action plans produced by relevant APs. To monitor and report upon such action plans, including supporting APs with managing towards closure.
- To support the collation of evidence and produce reports as required by NHS Resolution or others in response to claims relating to Estates compliance where they relate to the site. Compliance areas to be included (this is not an exhaustive list and is subject to change):
- Decontamination
- Water safety (legionella, pseudomonas)
- Electrical safety (LV and HV)
- Energy services
- Waste services (clinical, domestic and hazardous)
- Specialist and general ventilation and air conditioning
- Asbestos
- Natural gas
- Medical gases
- Pressure systems
- Premises Assurance Model
- CAFM Systems - e.g. MiCAD, Premises Assurance Model
- Equality Act (with respect to physical accessibility of Trust sites)
- Lift maintenance (where relevant)
- Fire Safety
- Review audit and other reports of Project Co to confirm performance and compliance against engineering statutory obligations including all mandatory testing of equipment and plant for which Bouygues have responsibility.
- Ensure engineering compliance systems are in place for all Statutory Standards, Codes of Practice, Health and Safety Guidance, Health Technical Memoranda, COSHH, Building Regulations and NHS Executive Directives, relating to Estates Services at the peripheral sites.
- Undertake any other duties requested, as appropriate to the banding including Authorising Person (AP) responsibilities for at least two of the following: LV/HV/Medical gas/ Ventilation/ Decon/Pressure systems
You will be expected to:
- Provide assurance
- Balance and assess information
- Challenge under performance
- Deliver new initiatives
- Investigate poor practice
- Design and implement practice improvements
Reporting
- The Compliance Manager will berequired to report on compliance to all relevant committees and boards formed to monitor the compliance areas mentioned above.
Financial Responsibility
- Support the efficient use of delegated Estates and Facilities budgets and ensure that, where appropriate, annual cost improvement programmes are implemented and met and provide regular compliance budget reports.
Job description
Job responsibilities
- Manage the facilities and support the Estates team with compliance systems and maintenance services in accordance with statutory obligations, Codes of Practice and Department of Health Guidelines (HTMs)
- Ensure assessments, contractual audits and inspections and quality checks to both in-house and contracted services are carried out and reported under a defined and diarised management process.
- Ensure emergency and contingency planning is regularly reviewed and tested and updated within the area of responsibility of the position. Involve all competent parties in 'stress testing' outcomes and action plans.
- Take lead responsibility for all aspects of the SFM Contract management process, contractor engagement and negotiation associated with the operational delivery of the contracted services to the Trust estate. Support the PFI contract Manager and project team with the compliance process required for the Trust.
- Help develop a strategy for statutory compliance issues as part of the Estates Business Plans, outlining, monitoring, and reporting regarding targets that achieve the Trusts statutory obligations.
- Cascade information on compliance legislation to team members, as necessary
- To produce reports on all areas of compliance for departmental and Trust Committees e.g. Estates H&S Committee, Estates Risk Group, Infection Prevention & Control Committee, Health, Safety, Security and Fire Committee.
- Ensure compliance to Health and Safety legislation, British Standards, statutory instruments, European Directives, NHS initiatives.
- Manage facilities & support estates record keeping look at alternative methods of recording information in line with the Department's documents management project. Ensure all documentation relating to contracts is stored centrally to support review, legal and management review I internal audits as necessary.
- To develop and maintain good relationships and clear lines of communication with Clinical Managers, Heads of Departments and other users of the service provided by the Directorate and Estates colleagues within the surrounding area.
- Assist in the development of the Trust's Estates Strategy translating the strategy into practice across areas of responsibility
- Ensure assessments, contractual audits and inspections and quality checks to both in-house and contracted services are carried out and reported under a defined and diarised management process.
- Ensure emergency and contingency planning is regularly reviewed and tested and updated within the area of responsibility of the position. Involve all competent parties in 'stress testing' outcomes and action plans.
- Take lead responsibility for all aspects of the 'Charter' Team Contract management process, contractor engagement and negotiation associated with the operational delivery of the contracted services to the Trust estate.
- Ensure compliance to Health and Safety legislation, British Standards, statutory instruments, European Directives, NHS initiatives.
- Develop effective working relationships with fellow managers across the Trust and the ED in respect to departmental issues and the development of Trust wide service improvement.
- Undertake any other duties as appropriate to the nature and grading of the post.
- Adhere to and actively promote Equal Opportunities Policy of the Trust.
- Comply with all Trust policies and procedures.
- Be aware of the responsibilities under the most recent Health & Safety at Work Act and ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
- Ensure confidentiality for any information obtained relating to staff, patients and the organisation.
In respect of:
- Health and Safety and fire regulations
- High quality, legally compliant commercial contract management of externally contracted services in close collaboration with Finance and Procurement to include the following:
- Facilities Management
- Catering (outsourced)
- Domestic Services (outsourced)
- Portering (outsourced)
- Mail Room (outsourced)
- Non-Emergency Patient Transport (outsourced)
- Pest Control (outsourced)
- Site security (outsourced)
- Waste Management (outsourced)
- Car Parking (outsourced)
- Laundry Services (outsourced)
- Identify and assess Estates engineering statutory compliance risks in relation to the building environment. Liaise with the PFI Contract Manager to develop and implement strategies for the management and control of those risks for the site.
- Provide expert advice and interpretation to the Deputy Estates and Facilities Director on matters regarding engineering compliance legislation as they apply to the healthcare estate engineering and maintenance in the site.
- To ensure that statutory inspections and audits are planned and scheduled for the site by the relevant AP and that subsequent reports are reviewed, with appropriate action plans produced by relevant APs. To monitor and report upon such action plans, including supporting APs with managing towards closure.
- To support the collation of evidence and produce reports as required by NHS Resolution or others in response to claims relating to Estates compliance where they relate to the site. Compliance areas to be included (this is not an exhaustive list and is subject to change):
- Decontamination
- Water safety (legionella, pseudomonas)
- Electrical safety (LV and HV)
- Energy services
- Waste services (clinical, domestic and hazardous)
- Specialist and general ventilation and air conditioning
- Asbestos
- Natural gas
- Medical gases
- Pressure systems
- Premises Assurance Model
- CAFM Systems - e.g. MiCAD, Premises Assurance Model
- Equality Act (with respect to physical accessibility of Trust sites)
- Lift maintenance (where relevant)
- Fire Safety
- Review audit and other reports of Project Co to confirm performance and compliance against engineering statutory obligations including all mandatory testing of equipment and plant for which Bouygues have responsibility.
- Ensure engineering compliance systems are in place for all Statutory Standards, Codes of Practice, Health and Safety Guidance, Health Technical Memoranda, COSHH, Building Regulations and NHS Executive Directives, relating to Estates Services at the peripheral sites.
- Undertake any other duties requested, as appropriate to the banding including Authorising Person (AP) responsibilities for at least two of the following: LV/HV/Medical gas/ Ventilation/ Decon/Pressure systems
You will be expected to:
- Provide assurance
- Balance and assess information
- Challenge under performance
- Deliver new initiatives
- Investigate poor practice
- Design and implement practice improvements
Reporting
- The Compliance Manager will berequired to report on compliance to all relevant committees and boards formed to monitor the compliance areas mentioned above.
Financial Responsibility
- Support the efficient use of delegated Estates and Facilities budgets and ensure that, where appropriate, annual cost improvement programmes are implemented and met and provide regular compliance budget reports.
Person Specification
Education and Qualifications
Essential
- Relevant degree, HND/HNC and/or professional management qualification or substantial relevant commercial experience.
- Engineer qualifications and experience Post graduate qualification
Knowledge
Essential
- Comprehensive knowledge of HTMs/HBNs and compliance in a DGH healthcare setting.
Experience
Essential
- Extensive experience of commercial contract management within complex multi-stakeholder environments ideally Facilities Services delivery at management level.
- Experience of learning and implementing organisational change. Experience of budgetary responsibility, cost recovery and variation control. Board level exposure/experience at deputizing.
- Knowledge of the current legislation that appertains to Facilities Services. Robust knowledge of financial and budgetary management
Desirable
- Knowledge of NHS & Trust policies and procedures including standing orders and financial instructions, OJEU procurement obligations and rules.
- Advanced Food Hygiene Certificate and/or significant experience in the implementation of Health and Safety at a management level
- Understanding the present change context of the NHS and the priorities and challenges involved
Person Specification
Education and Qualifications
Essential
- Relevant degree, HND/HNC and/or professional management qualification or substantial relevant commercial experience.
- Engineer qualifications and experience Post graduate qualification
Knowledge
Essential
- Comprehensive knowledge of HTMs/HBNs and compliance in a DGH healthcare setting.
Experience
Essential
- Extensive experience of commercial contract management within complex multi-stakeholder environments ideally Facilities Services delivery at management level.
- Experience of learning and implementing organisational change. Experience of budgetary responsibility, cost recovery and variation control. Board level exposure/experience at deputizing.
- Knowledge of the current legislation that appertains to Facilities Services. Robust knowledge of financial and budgetary management
Desirable
- Knowledge of NHS & Trust policies and procedures including standing orders and financial instructions, OJEU procurement obligations and rules.
- Advanced Food Hygiene Certificate and/or significant experience in the implementation of Health and Safety at a management level
- Understanding the present change context of the NHS and the priorities and challenges involved
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
