Job summary
As a clerical and administrative support to the General Surgery Team, you will be responsible for ensuring national and local targets are met and the hospitals SOP and processes are followed. You will be assisting the patient pathway by ensuring the referral to treatment for the patient is of the highest quality. The post holder will be responsible for validation and accurate recording on the Hospitals Careflow system and supporting the reduction of patient DNAs. Working under the direction of the Service Support Manager for General Surgery, the post holder will provide support with the day to day running of the service.
Main duties of the job
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in capacity and demand exercises to identify constraints and areas for improvement.
To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
Be responsible to the Service Support Manager for providing a user focused administrative service to the General Surgery Team.
Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
About us
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Our Team is tight knit and work well together. This vacancy would suit a candidate looking for an administrative role working as a team to deliver high quality patient centered care.
Job description
Job responsibilities
The post holder will have responsibility for providing a high quality clerical and administrative support service to General Surgery Team. Ensure national and local targets are met and the hospitals SOP and processes are followed. The post holder will be responsible for validation and accurate recording on the Hospitals Careflow system. Working under the direction of the Service Support Manager for General Surgery, the post holder will provide support with the day to day running of the service.
Job description
Job responsibilities
The post holder will have responsibility for providing a high quality clerical and administrative support service to General Surgery Team. Ensure national and local targets are met and the hospitals SOP and processes are followed. The post holder will be responsible for validation and accurate recording on the Hospitals Careflow system. Working under the direction of the Service Support Manager for General Surgery, the post holder will provide support with the day to day running of the service.
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent with Grade C or higher in English and Maths
Desirable
- Evidence of continuing professional development
Skills & Abilities
Essential
- Ability to communicate effectively with staff at all levels
- Problem solving skills.
- Ability to take responsibility for own workload
- Able to work alone as well as in a team
- Able to work unsupervised
- Proactive and motivated
- Proficient in Microsoft office (namely Microsoft outlook, excel and word)
Desirable
- Knowledge of Trust IT systems (Medway, CIP, DictateIT, Soliton)
Experience
Essential
- Experience of working in the NHS
- Experience of multi-professional working
- Experience in a patient facing role.
- Evidence of good communication skills with both patients and clinicians
Desirable
- Knowledge of RTT national targets
Personal qualities
Essential
- Able to work flexibly, independently and within a busy team-focused environment
- Commitment to providing a high quality service with a customer focused approach
- Highly developed interpersonal and communication skills
- Open to new ideas and service improvements
Values
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent with Grade C or higher in English and Maths
Desirable
- Evidence of continuing professional development
Skills & Abilities
Essential
- Ability to communicate effectively with staff at all levels
- Problem solving skills.
- Ability to take responsibility for own workload
- Able to work alone as well as in a team
- Able to work unsupervised
- Proactive and motivated
- Proficient in Microsoft office (namely Microsoft outlook, excel and word)
Desirable
- Knowledge of Trust IT systems (Medway, CIP, DictateIT, Soliton)
Experience
Essential
- Experience of working in the NHS
- Experience of multi-professional working
- Experience in a patient facing role.
- Evidence of good communication skills with both patients and clinicians
Desirable
- Knowledge of RTT national targets
Personal qualities
Essential
- Able to work flexibly, independently and within a busy team-focused environment
- Commitment to providing a high quality service with a customer focused approach
- Highly developed interpersonal and communication skills
- Open to new ideas and service improvements
Values
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
