Emergency Preparedness Resilience and Response (EPRR) Manager

Job responsibilities

Operational responsibilities

The post holder will:

• Assist the Trust and its staff in achieving agreed key aims and objectives linked to the national, regional and local resilience agenda
• Support the production and updating of plans and procedures defining the Trusts emergency planning and response roles, and the development of supporting business cases as required
• Undertake a range of emergency preparedness activities commensurate with their role, including hazard identification, risk assessment and consulting on and embedding service improvements in line with the emergency planning cycle
• Develop their knowledge, experience, professional skills and aptitudes by progressively increasing a portfolio of responsibilities over time
• Support the implementation of new national policy, guidance and evidence related to health emergency preparedness and resilience
• Represent the Trust on local regional multi-agency EPRR groups and forums.
• Support and contribute to Trusts Emergency Planning Committee, and Trust governance and assurance committees as appropriate
• Undertake the completion and monitoring of NHS England and Improvements and other associated EPRR audits particularly the annual Core Standards Audit
• Contribute to, and lead elements of the design and delivery of a training programme to develop staff in their emergency planning and response roles
• Contribute to, and lead elements of the design and delivery of a risk-based exercise programme to test emergency and business continuity plans
• Contribute to the systematic testing of all emergency and business continuity plans
• Act as an EPRR subject matter expert throughout the response and recoveryphases of incidents across Trust services.
• Work flexibly to support emergency response activities of the Trust including providing support to Silver and Gold incident on-call teams, and the Trust Incident Control Room, if established as part of a declared incident response
• Contribute to the review and maintenance of Trust emergency response and business continuity arrangements including operational procedures and technical systems designed to support the Trusts emergency response and resilience
• Support work to assess and evaluate levels of emergency preparedness and resilience within the Trust with reference to statutory requirements, guidance, best practice and lessons learnt from exercise and actual incidents.
• Deputise for the Head of Emergency Planning in all aspects of their role in their absence.
• Have financial responsibility to sign off staff rosters and invoices for procured items/services.
• Line manage staff within the department

Policy, service, organisation and professional responsibilities

The post holder will be required to:

• Display excellent interpersonal skills at all times;
• Communicate effectively using both verbal and written forms;
• Present information and training materials to groups of managers and staff within the NHS and partner organisations;
• Develop EPRR policies, reports and briefing in line with changing risk levels and national guidance.
• Prepare clear and well laid out plans, reports, briefings and guidance commensurate with the level of knowledge and experience;
• Liaise with a range of contacts across a variety of organisations to communicate technical, complex, sensitive or contentious information;
• Employ negotiating and/or persuasive skills to achieve desired outcomes;
• Use a variety of information and communications technology to relay information;
• Draft and prepare meeting notes and minutes where necessary
• Arrange meetings and events as required in support of the emergency planning team.
• Complete a wide range of administrative tasks, including administration of e-learning courses and course sign up processes, training record keeping.

In undertaking this role, the post holder will:

• Be largely office-based, requiring high frequency use of a computer;
• Work in shared office spaces;
• Attend meetings across North and central London, either travelling or attending remotely
• Infrequently be called to locations to support the management of a given emergency situation;
• Be frequently exposed to indirect emotional or distressing circumstances, such as reports and information relating to the impacts of major incidents and emergencies involving the loss of life and property;
• Risk occasional direct exposure to distressing circumstances as above;
• Be required to regularly undertake significant periods of concentration related to research, analysis, planning and personal development;
• Employ well developed IT and keyboard skills in discharging their duties;
• Be prepared to manage conflicting and changing priorities in workload and frequent interruptions to scheduled work patterns to deal with high priority emergency preparedness work and occasionally to support emergency response activities;
• To share in handling a high volume of ad hoc requests for advice and support from within the Trust and key partner and stakeholder organisations.

With regard to policy and service development the post holder will:

• Assist in the development of corporate policies, plans and procedures relating to emergency preparedness, resilience and response;
• Assist the process of Trust assurance inspections and audits for emergency preparedness and organisational resilience;
• Provide professional support and advice to local NHS organisational and emergency preparedness partnerships within the scope of the role and responsibilities of the Trust;
• Work with colleagues to ensure that a culture of resilience is embedded within the organisation at all levels
• Work to ensure that emergency preparedness is mainstreamed into all other key functions of the organisation.

In discharging this role, the post holder will:

• Make use of systems, technology and equipment assigned to them as required;
• Show confidence and competence in the use of Microsoft office including Outlook, Word, MSTeams, Excel and PowerPoint.

General, the post holder will:

• Have equivalent experience or professional training provided by recognised providers;
• Hold a professional qualification in a related subject such as a Diploma in Health Emergency Planning.
• Demonstrate a well-developed level of awareness of emergency preparedness and resilience issues;
• Be familiar with emergency preparedness issues within the NHS;
• Have experience of working within the NHS or other public sector organisation.
• Have evidence of recent experience of working within a comparable role;
• Demonstrate experience of working in multi-disciplinary teams and multi-agency environments;
• Have practical experience of integrated emergency management activities, including risk assessment, plan development, training and exercising;
• Ideally have direct experience of supporting incident management teams in responding to actual emergencies;
• Be responsible for prioritising and planning their own work schedule.
• Be required to arrange and schedule multi-disciplinary and multi-agency meetings, training events and conferences;
• Exercise a project management role for discrete objectives within a wider programme of work.
• This post is unlikely to include direct patient, client or service-user involvement unless in the event of a major incident.

The post holder will be responsible for:

• Equipment and resources assigned to them for the purpose of undertaking their duties, which may include: major incident response equipment, computers, and other technical devices.

Qualifications

Essential

• Master's degree or equivalent experience in the relevant field.
• Level 4 Diploma in Health Emergency Preparedness, Resilience and Response (DipHep) or equivalent relevant qualification
• Evidence of relevant continuous professional development.

Desirable

• CBCI Certification in Business Continuity
• Associate level membership of relevant professional body (e.g. EPS, BCI)
• Level 4 teaching qualification

Skills and abilities

Essential

• Ability to manage information to support emergency planning decision making.
• Ability to communicate effectively with a diverse range of people, verbally, electronically and in writing.
• Ability to analyse and interpret information, pre-empt and evaluate issues, produce investigation reports and recommend an appropriate course of action.
• Excellent presentation and facilitation and teaching skills.
• Able to develop policies, reports and briefing documents to a high standard
• Able to take and transcribe formal minutes
• Effective use of information and communication technology. Able to use windows applications and databases. Able to effectively use MsWord, PowerPoint and Excel and MSTeams

Desirable

• Understanding of data protection legislation in relation to emergency planning.
• Working knowledge of all relevant statutes, codes of practice, British Standards, Hospital Technical Memorandum (HTMs) & Building Regulations
• Able to communicate contentious, sensitive and complex issues with external Enforcing Agencies (e.g. HSE or EHO) and Trust staff.

Experience

Essential

• Significant EPRR related experience gained within the NHS, or other large complex multidisciplinary and multi sited organisation or, within an enforcement role
• Experience of facilitating debriefing sessions and evidence of a strong commitment to enabling 'no blame' learning and improvement cultures
• Evidence of EPRR subject matter expertise with the ability to use developed specialist knowledge to interpret EPRR legislation and highly complex guidance.
• Experience of working in multidisciplinary teams and multi-agency environments.
• Experience of designing and delivering training and exercising interventions to practice or validate emergency or business continuity arrangements
• Experience of anticipating and assessing the risk of emergencies occurring using risk assessment methodologies
• Experience of developing, maintaining and evaluating emergency and business continuity plans.
• Experience of budget management and staff management.

Desirable

• Experience of supporting NHS incident teams in responding to incidents and emergencies.
• Experience of CBRNE incident response planning and training
• Experience of developing and using questionnaires/ surveys, interactive and online resources.
• Experience of undertaking research and information analysis.
• Experience of responding to emergencies at the operational (bronze) level or at the tactical (silver) level.

Personal qualities

Essential

• Personally resilient and able to work in a focused manner, giving clear advice, during stressful situations.
• Organised, methodical and able to prioritise and manage a complex workload and meet deadlines.
• Able to use own initiative and to self-direct work priorities, and able to determine when and how to escalate issues.
• Excellent interpersonal skills and able to work individually or as part of a team. Able to build relationships and networks.

Desirable

• Willingness to undertake personal learning and development opportunities.
• Able to influence staff to change attitudes and behaviours for the improvement of EPRR arrangements in the Trust.

Values

Essential

• Demonstrable ability to meet Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).