Job summary
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Patient Pathway Coordinator within our Paediatric Clinics Management team responsible for our Child Death Overview Panels (CDOP), Paediatric Inbox, Referral processing for the full department, and processing clinical advise & guidance requests received from primary care providers.
This post is offered as a fixed term position working 37.5 hours per week undertaking a 13 month Level 2 Apprenticeship programme to cover the Maternity Leave period of a member of the team. Note that although a substantive role would be offered following successful completion, this may not be within the Paediatric service.
Main duties of the job
The postholder will join a newly restructured team maintaining clinics management within the service working alongside our Senior Medical staffing team consisting of 20x Consultants, and 3x GP's, as well as Junior Medical staffing clinics, and our Clinical Nurse Specialist team.
The Patient Pathway Coordinator (PPC) will work within a dedicated specialty clinical area to facilitate the smooth running of the patient journey by ensuring that efficient and streamlined administrative processes take place revolving around each patient and their individual needs. PPC's will sometimes be expected to provide cross-cover for other members of the team to ensure a consistent and effective administration service is maintained at all times.
The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team, and giving the patient a single point of contact for their appointments, ensuring the patient and carer experience is central to every stage of the patient journey, as well as ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
About us
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
For more information, please access the following link:https://www.northmid.nhs.uk/
Job description
Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Job description
Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Person Specification
Education and qualifications
Essential
- o Educated to GCSE Level 4/C or functional skills level 2 or equivalent in English and Maths.
- o Qualification in business administration at minimum of Level 2 or equivalent experience.
Desirable
- Qualification in IT Services.
Skills and abilities
Essential
- o Ability to pay attention to detail.
- o Ability to deal with difficult conversations and concerns.
- o Able to work both autonomously and as part of a group setting.
- o Able to demonstrate excellent communication skills.
- o Able to meet changing and tight deadlines whilst delivering high quality results.
- o Ability to adhere to provided instruction and processes.
- o Be flexible to change within the service.
- o Good organisational skills.
- o Ability to use MS Office package as required for the role.
Desirable
- o Awareness of current issues within the NHS.
Experience
Essential
- o Previous experience working within an administrative role within an NHS setting.
- o Experience dealing with the public in a workplace setting.
- o Knowledge of NHS service provision including the pathway of care
- o Knowledge of healthcare administrative systems and processes
- o Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- o Knowledge of confidentiality and data protection principles
- o Knowledge of health and safety Equality and diversity
- o Understanding of medical terminology
- o Experience of using a full range of IT/Patient administration systems
- o Experience of patient administration work in a healthcare setting.
- o Previous experience working in a similar role in a hospital/health care setting
Desirable
- o Previous experience working in a health records setting.
- o Previous experience working as part of a multi-disciplinary team.
Trust Values
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education and qualifications
Essential
- o Educated to GCSE Level 4/C or functional skills level 2 or equivalent in English and Maths.
- o Qualification in business administration at minimum of Level 2 or equivalent experience.
Desirable
- Qualification in IT Services.
Skills and abilities
Essential
- o Ability to pay attention to detail.
- o Ability to deal with difficult conversations and concerns.
- o Able to work both autonomously and as part of a group setting.
- o Able to demonstrate excellent communication skills.
- o Able to meet changing and tight deadlines whilst delivering high quality results.
- o Ability to adhere to provided instruction and processes.
- o Be flexible to change within the service.
- o Good organisational skills.
- o Ability to use MS Office package as required for the role.
Desirable
- o Awareness of current issues within the NHS.
Experience
Essential
- o Previous experience working within an administrative role within an NHS setting.
- o Experience dealing with the public in a workplace setting.
- o Knowledge of NHS service provision including the pathway of care
- o Knowledge of healthcare administrative systems and processes
- o Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- o Knowledge of confidentiality and data protection principles
- o Knowledge of health and safety Equality and diversity
- o Understanding of medical terminology
- o Experience of using a full range of IT/Patient administration systems
- o Experience of patient administration work in a healthcare setting.
- o Previous experience working in a similar role in a hospital/health care setting
Desirable
- o Previous experience working in a health records setting.
- o Previous experience working as part of a multi-disciplinary team.
Trust Values
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
