Job summary
This role is part of the adoption, optimisation and realisation of benefits function in the Digital Transformation and Improvement Directorate.
The RNOH EHR Optimisation and Benefits Lead is responsible for overseeing a team focused on optimising Epic workflows and realising the benefits associated with the adoption of the electronic health record. The postholder ensures that the team works across the organisation to identify adoption challenges and implement optimisations within Epic, leading service-level initiatives in close collaboration with the RNOH CXIOs, IO team, Improvement team, and UCLH Training and Build teams to deliver effective solutions.
In addition, the postholder is responsible for monitoring the expected benefits from the EHR, diagnoses any barriers to delivery, and escalating issues appropriately through Trust governance structures and directly to senior leaders.
This role requires close partnership with our host organisation, UCLH, and demands the development of strong working relationships across both organisations. Serving as a bridge between the two, the postholder must demonstrate excellent interpersonal, teamworking, and negotiation skills.
Main duties of the job
Oversee their team's adoption projects, advising on those that will deliver the best outcomes for the organisation in line with the RNOH strategy.
Work to deliver clinical best practice standards, advise on and then lead the future workflows and system optimisation work for Epic.
Be responsible for the EHR benefit identification that will support the organisation's Transformation Programmes.
This post manages the Patient Portal delivery team and the User Experience Lead and is fundamental to the experience our staff and our patients have with our electronic health record.
The duties and responsibilities listed are representative of the role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.
The post holder will be responsible for leading multi-stranded projects, versed in change management and be adept at long term strategic planning. The ability to influence and network without formal authority will be essential to the role as will be ability to apply strategic and tactical thinking.
The post holder will hold significant autonomy within their role and be able to work independently. Where appropriate, the post holder will deputise for the Director of Transformation and Improvement, the Head of Programmes or other key members of the team.
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Job description
Job responsibilities
Service Delivery
Ensure delivery of an excellent patient and staff experience of our EHR
Lead the EHR optimisation work
Performance Management
Manage the teams work (day to day and programme of work coordination, project management, allocation of resource)
Design and deliver appropriate reports to demonstrate delivery and identify areas for improvement for multiple audiences including frontline teams and executives.
Communication
Communicate clearly and effectively with staff to ensure they are kept up to date with Trust strategy and updates. Communicate wide-ranging time sensitive and complex information to a broad range of both internal and external audiences in situations that may on occasions be emotive or stressful.
Staff Management, Leadership and Management
Have a clear organisational structure, establishing clarity of roles, responsibilities, and accountabilities and ensure that accountability is understood by all staff.
Excellent Experience for our patients, staff and referrers
Promote Trust values, ensuring that the workplace culture is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
Business Planning and Management
Develop, produce and present business plans for the development of services as required.
Ensure all business planning, new service development and investment is underpinned by detailed demand and capacity planning including assumptions, risks and benefits.
Financial Budgetary Management
Information Management
Quality/Governance corporate and clinical, patient feedback
Quality/Governance corporate and clinical, patient feedback
Job description
Job responsibilities
Service Delivery
Ensure delivery of an excellent patient and staff experience of our EHR
Lead the EHR optimisation work
Performance Management
Manage the teams work (day to day and programme of work coordination, project management, allocation of resource)
Design and deliver appropriate reports to demonstrate delivery and identify areas for improvement for multiple audiences including frontline teams and executives.
Communication
Communicate clearly and effectively with staff to ensure they are kept up to date with Trust strategy and updates. Communicate wide-ranging time sensitive and complex information to a broad range of both internal and external audiences in situations that may on occasions be emotive or stressful.
Staff Management, Leadership and Management
Have a clear organisational structure, establishing clarity of roles, responsibilities, and accountabilities and ensure that accountability is understood by all staff.
Excellent Experience for our patients, staff and referrers
Promote Trust values, ensuring that the workplace culture is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
Business Planning and Management
Develop, produce and present business plans for the development of services as required.
Ensure all business planning, new service development and investment is underpinned by detailed demand and capacity planning including assumptions, risks and benefits.
Financial Budgetary Management
Information Management
Quality/Governance corporate and clinical, patient feedback
Quality/Governance corporate and clinical, patient feedback
Person Specification
Knowledge, Training & Experience
Essential
- Educated to Masters level or equivalent through experience and professional development.
- Highly specialist knowledge across a wide range of subject areas relating to EHR and digital services
- Good knowledge and understanding of patient pathways and flow
- Project/programme management qualification
- Relevant project management or improvement experience, with a track record of delivery.
Desirable
- Quality Improvement qualification
- Experience of design, build, configuration and testing within Epic applications
- Knowledge/ Experience of operational use of Epic
Communication and Relationship Skills
Essential
- Excellent written and spoken communication skills, with the proven ability to liaise and influence effectively at all levels within a multidisciplinary team based environment.
- Excellent at developing high quality working relationships outside the direct line management structure, able to influence widely to help us delivery our results
- Able to build relationships with clinicians and at ease in a clinical environment (a clinical background being helpful but not essential).
Knowledge, Training & Experience
Essential
- Clinical and/or Operational delivery experience
- Experience of designing and executing change programmes while also developing and maintaining high standards of quality.
- A proven success in business planning and in the development and effective implementation of strategic plans.
- Experience of leading and managing a team, with excellent coaching skills.
Analytical & Judgment Skills
Essential
- A clear understanding of the components of Programme Governance and how these contribute to an integrated and quality driven service.
- Clear evidence of leadership and team management skills, and the ability to inspire and motivate a team.
Analytical & Judgment Skills
Essential
- Ability to analyse the interdependencies between complex clinical information systems and pathways and assess and resolve potentially conflicting options
- Practical knowledge of improvement methodologies
- A sound understanding of the issues affecting the disciplines involved in this service area.
- Evidence of political awareness and sensitivity to the high profile of the Directorate and the Trust.
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Essential
- Demonstrable budget management skills
Responsibility for financial & physical resources
Essential
- Demonstrable budget management skills
Responsibility for Research & Development
Essential
- Experience of regular and appropriate research, review and audit activities in relation to areas of work. The outputs of which can be fed into and inform the change management and transformation work being undertaken
Planning & Organisational Skills
Essential
- The ability to work unsupervised and plan project work to agreed timescales to meet deadlines. This will require an ability to effectively delegate work and monitor progress.
- Ability to meet deadlines and complete tasks within agreed time scales.
IT skills
Essential
- Proficient in the use of IT tools for analytical and presentational purposes to present detailed reports that can be understood by a wide audience.
Specific Requirements
Essential
- Demonstrate a commitment to professional development of self and others.
- An ability to demonstrate in-depth knowledge of current thinking and policy affecting health and public sector.
Person Specification
Knowledge, Training & Experience
Essential
- Educated to Masters level or equivalent through experience and professional development.
- Highly specialist knowledge across a wide range of subject areas relating to EHR and digital services
- Good knowledge and understanding of patient pathways and flow
- Project/programme management qualification
- Relevant project management or improvement experience, with a track record of delivery.
Desirable
- Quality Improvement qualification
- Experience of design, build, configuration and testing within Epic applications
- Knowledge/ Experience of operational use of Epic
Communication and Relationship Skills
Essential
- Excellent written and spoken communication skills, with the proven ability to liaise and influence effectively at all levels within a multidisciplinary team based environment.
- Excellent at developing high quality working relationships outside the direct line management structure, able to influence widely to help us delivery our results
- Able to build relationships with clinicians and at ease in a clinical environment (a clinical background being helpful but not essential).
Knowledge, Training & Experience
Essential
- Clinical and/or Operational delivery experience
- Experience of designing and executing change programmes while also developing and maintaining high standards of quality.
- A proven success in business planning and in the development and effective implementation of strategic plans.
- Experience of leading and managing a team, with excellent coaching skills.
Analytical & Judgment Skills
Essential
- A clear understanding of the components of Programme Governance and how these contribute to an integrated and quality driven service.
- Clear evidence of leadership and team management skills, and the ability to inspire and motivate a team.
Analytical & Judgment Skills
Essential
- Ability to analyse the interdependencies between complex clinical information systems and pathways and assess and resolve potentially conflicting options
- Practical knowledge of improvement methodologies
- A sound understanding of the issues affecting the disciplines involved in this service area.
- Evidence of political awareness and sensitivity to the high profile of the Directorate and the Trust.
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Essential
- Demonstrable budget management skills
Responsibility for financial & physical resources
Essential
- Demonstrable budget management skills
Responsibility for Research & Development
Essential
- Experience of regular and appropriate research, review and audit activities in relation to areas of work. The outputs of which can be fed into and inform the change management and transformation work being undertaken
Planning & Organisational Skills
Essential
- The ability to work unsupervised and plan project work to agreed timescales to meet deadlines. This will require an ability to effectively delegate work and monitor progress.
- Ability to meet deadlines and complete tasks within agreed time scales.
IT skills
Essential
- Proficient in the use of IT tools for analytical and presentational purposes to present detailed reports that can be understood by a wide audience.
Specific Requirements
Essential
- Demonstrate a commitment to professional development of self and others.
- An ability to demonstrate in-depth knowledge of current thinking and policy affecting health and public sector.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
