Job summary
We take genuine pride in our friendly approach in Pre-Assessment treating our patients with respect and honesty - a philosophy that is reflected in the outstanding level of care we deliver to our patients every day.
The successful candidate will be responsible for providing a comprehensive, confidential and high-quality administrative service to the Pre-Assessment team.
We are looking for a motivated and enthusiastic Administrator to join our team. This post will play a crucial role in the patient's pathway.
To act as the first point of contact for patients, members of the public, staff and representatives of external organisations, dealing with all enquiries in a professional and courteous manner.
Main duties of the job
The main duties of the role are to provide a high quality administrative service to the Pre Assessment team.
You will need:
An understanding of the pivotal role Pre Assessment has in the inpatient pathway.
Good IT skills.
Ability to work on own initiative and as part of a team.
Able to utilise a variety of strategies to communicate effectively with adults/ carers / parents and those involved in their care.
Excellent communication skills
Good practical skills and organisational ability
Answer the telephone and answer queries from patients and internal / external staff providing information as requested and as per department protocols.
Work under your own initiative as well as under guidance from medical clinicians and line management.
Book appointments on EPIC
Cover reception when required
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked 1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked 1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Job description
Job responsibilities
To ensure that joint working and close cooperation is developed and maintained with staff, both internal and external, to provide a complete and patient focused pathway.
Booking of Pre Assessment appointments into the appropriate clinics
Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
Scanning of documents onto EPIC.
Answer the telephone and answer queries from patients and internal / external staff providing information as requested and as per department protocols.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
Job description
Job responsibilities
To ensure that joint working and close cooperation is developed and maintained with staff, both internal and external, to provide a complete and patient focused pathway.
Booking of Pre Assessment appointments into the appropriate clinics
Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
Scanning of documents onto EPIC.
Answer the telephone and answer queries from patients and internal / external staff providing information as requested and as per department protocols.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
Person Specification
Communication Skills
Essential
- Effective communication skills
- Excellent telephone manner
Knowledge, Training & Experience
Essential
- X3 GCSE's or equivalent.
- Experience of planning and organising own workload.
- Experience of working across multi-disciplinary teams.
Desirable
- Previous experience of working in an NHS office environment
- Previous use of EPIC computer systems.
Planning & Organisational Skills
Essential
- Able to work independently and as part of a team
- Good organisational skills.
Person Specification
Communication Skills
Essential
- Effective communication skills
- Excellent telephone manner
Knowledge, Training & Experience
Essential
- X3 GCSE's or equivalent.
- Experience of planning and organising own workload.
- Experience of working across multi-disciplinary teams.
Desirable
- Previous experience of working in an NHS office environment
- Previous use of EPIC computer systems.
Planning & Organisational Skills
Essential
- Able to work independently and as part of a team
- Good organisational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
