Patient Pathway Co-Ordinator

Job description

Job responsibilities

To be responsible for the management of the patient pathway, from referral to treatment, through diagnostics, treatment planning and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process

To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

To provide a weekly update to Deputy / Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

Receive new referrals and check hospital data systems to see if the patient has been previously registered with a hospital number.

Review triaging information from consultants and action the required next steps, communicating a consultants decision not to treat or to accept the referral back to a patient, ensuring documentation is sent to the referrer and patient with the referrer and patient, as required.

Book and reschedule admissions, new, follow up and diagnostic appointments, in line with the Trusts Access Policy and Cancer Waiting Times Operational Policy, taking responsibility for complex booking and rescheduling.

Ensure patient pathway status is identified and proactively monitor the pathway to ensure that all elements of patient care are scheduled in line with regulatory access targets (e.g. RTT referral to treatment targets, DM01 6 week diagnostic target and various cancer targets) and as set out in the Trusts Access and Cancer Waiting Times Operational policies.

To review the patient tracking list (PTL), participate in PTL meetings and identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests. Ensure relevant tracking information is up to date.

Proactively identify potential capacity issues and work with the clinical and managerial teams to address the issue, using analysis and problem-solving skills.

Responsible for identifying vacant slots and filling them, to ensure maximum clinic and theatre list utilisation.

To establish and maintain strong communication links with the clinical team, attending weekly planning meetings and ensuring lists are managed in a clinically appropriate manner as guided by the team.

Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.

Person Specification

Knowledge, Training & Experience

Essential

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Previous experience in administration/secretarial/personal assistant capacity in a large and complex organisation.
• Ability to work under pressure and meet competing demands.
• Ability to work under pressure and meet competing demands
• Ability to accurately transcribe complex notes and type complex information while subject to frequent interruptions

Desirable

• Previous NHS experience, or experience of working in a healthcare setting.

Communication & Relationship Skills

Essential

• Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).

Planning & Organisational Skills

Essential

• Able to work independently, managing own workload, prioritising tasks and working to deadlines.

IT skills

Essential

• Advanced keyboard skills, and competent use of IT.

Desirable

• Experience of using a patient record system
• Knowledge of the Epic patient electronic health record system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital, Stanmore

Brockley Hill

Stanmore

HA7 4LP

Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)