Job summary
Clinic Support Workers are part of a multi-disciplinary team consisting of nursing, allied health and medical staff, providing the highest standard of individualised care to all patients and their families and carers in the outpatient department.
Post-holders will be responsible for co-ordinating the administrative, physical and psychological care of patients attending clinics for consultation and treatment.
They work throughout the department on a rotational basis, in the clinical area and in medical records prepping as well expanding pre-screening aspect of the service.
Helpers attend to the patient's needs whilst they are in the department. This includes working in clinical areas assisting radiographers and other clinicians, and in some cases, organizing the efficient throughput of patients directly with medical staff. They assist radiologists and radiographers when performing fluoroscopy, MRI, CT and ultrasound procedures. They are responsible for setting up sterile trolleys and ensuring these lists run smoothly. The general tidiness and stock control of clinical areas is also part of their job plan.
Main duties of the job
- To assist radiologists
- Be the central point of contact for patients and visitors attending the department for radiological procedures; promoting a positive corporate image and good patient care. Answering general queries, but referring requests for medical and technical advice to the appropriate professionals.
- Assisting patient's to get dressed and undressed.
- Attending to patient's needs whilst they are in the Imaging department.
- To assist with hoisting patients who are unable to move themselves.
- Assisting the Radiographer to set up the imaging rooms in readiness to receive patients and helping them on to the imaging tables.
- Assisting radiographers with helping patients off the x-ray table and ensuring all computer related tasks are complete.
- Assisting in clinical areas under supervision.
- Chaperoning patients where necessary.
- Ensuring that linen is changed in cubicles and examination rooms.
- Stock control of examination rooms.
- Ensuring that accurate records are kept on the computer system.
- Routine maintenance and cleaning of equipment in the area in which you work.
- Assisting in office duties as required - taking telephone messages, filing and general clerical duties.
- Advising superintendent immediately of customer complaints or any untoward incidents, accidents and potential unsafe situations.
About us
Our team in Stanmore Imaging consists of over 20 radiographers 3 clinical support workers, and some senior manager.
We have two main areas, which are X-ray and the Scanning in Stanmore and another x-ray and Ultrasound facility at Bolsover street.
We are a close team who work hard to support each other and help each other to develop and grow. We are open to new ideas and ways of working that can improve the experience for patients and staff.
The management team are supportive with training and staff wanting to develop themselves within their career pathways.
All staff are expected to follow the Trusts Val-Yous, especially in regards to their conduct, teamwork and patient care.
You will gain insight, experience and an understanding within the skills required to become a competent staff member.
Job description
Job responsibilities
X-Ray Department
Radiographic Assistant/ Care support worker/Healthcare assistant duties
- In the morning prepare paperwork for interventional procedures in US, (radiographers usually do Fluoro), get stickers printed if missing.
- In the morning collect drugs/medication and cleaning utensils (chloraprep - flammable) and put enough in US/Fluoro. Ensure all drugs/flammables are put away at the end of the day and lock the cupboards.
- Check stock levels in ultrasound, fluoro, x-ray and patient changing/waiting areas. Restock where necessary.
- Check US/Fluoro appointments lists for interventional procedures and prepare sterile packs for these procedures if possible.
- Check which Radiologist is running the list and ensure correct sized sterile gloves and gowns are available.
- Open sterile packs/equipment as required and assist Radiologist during interventional procedures.
- Assist radiographers/radiologists in collecting patients from reception, performing safety checks/WHO forms (ID/LMP/allergy status etc.).
- Assist radiographers/radiologists to correctly position patients for their scans/procedures.
- Help patients as necessary and offer reassurance and any information as required.
- Assist radiographers in ensuring radiation protection measures are taken (e.g. closing/locking the doors of X-ray rooms/Fluoro to prevent accidental radiation exposure).
- Help ensure that infection control policy is followed. Clean and tidy all rooms/equipment between patients and dispose of soiled/used gowns and single-use equipment.
- Assist radiographers/radiologists in completing administrative tasks e.g. scanning patient documentation into CRIS (make sure this is all correctly filled out), and put in the medical bag or confidential waste bin (whichever is appropriate).
- In US, fit-ins may occur. Show the request to the radiologist to see if these can be done (taking into account how list is running).
- On days when US/Fluoro have no interventional lists, deep clean ultrasound machines, beds, trolleys, checking everything is in date.
- Set up and calibrate the flow rate machine if there is a flow rate test on days with renal lists (Tuesday, Thursday, Weekends). Ensure commode/flow rate machine is cleaned between patients/at the end of list and the tablet is put away.
- Check stock levels and give an order list to Bryony weekly (there are lists/spreadsheets on the doors of stockroom/Room4 cupboard).
- Cover X-ray Department reception desk when receptionist is on lunch/required elsewhere or when there is no cover when they leave.
- If scheduled, do resus trolley checklist and inform relevant people if anything needs replacing.
Job description
Job responsibilities
X-Ray Department
Radiographic Assistant/ Care support worker/Healthcare assistant duties
- In the morning prepare paperwork for interventional procedures in US, (radiographers usually do Fluoro), get stickers printed if missing.
- In the morning collect drugs/medication and cleaning utensils (chloraprep - flammable) and put enough in US/Fluoro. Ensure all drugs/flammables are put away at the end of the day and lock the cupboards.
- Check stock levels in ultrasound, fluoro, x-ray and patient changing/waiting areas. Restock where necessary.
- Check US/Fluoro appointments lists for interventional procedures and prepare sterile packs for these procedures if possible.
- Check which Radiologist is running the list and ensure correct sized sterile gloves and gowns are available.
- Open sterile packs/equipment as required and assist Radiologist during interventional procedures.
- Assist radiographers/radiologists in collecting patients from reception, performing safety checks/WHO forms (ID/LMP/allergy status etc.).
- Assist radiographers/radiologists to correctly position patients for their scans/procedures.
- Help patients as necessary and offer reassurance and any information as required.
- Assist radiographers in ensuring radiation protection measures are taken (e.g. closing/locking the doors of X-ray rooms/Fluoro to prevent accidental radiation exposure).
- Help ensure that infection control policy is followed. Clean and tidy all rooms/equipment between patients and dispose of soiled/used gowns and single-use equipment.
- Assist radiographers/radiologists in completing administrative tasks e.g. scanning patient documentation into CRIS (make sure this is all correctly filled out), and put in the medical bag or confidential waste bin (whichever is appropriate).
- In US, fit-ins may occur. Show the request to the radiologist to see if these can be done (taking into account how list is running).
- On days when US/Fluoro have no interventional lists, deep clean ultrasound machines, beds, trolleys, checking everything is in date.
- Set up and calibrate the flow rate machine if there is a flow rate test on days with renal lists (Tuesday, Thursday, Weekends). Ensure commode/flow rate machine is cleaned between patients/at the end of list and the tablet is put away.
- Check stock levels and give an order list to Bryony weekly (there are lists/spreadsheets on the doors of stockroom/Room4 cupboard).
- Cover X-ray Department reception desk when receptionist is on lunch/required elsewhere or when there is no cover when they leave.
- If scheduled, do resus trolley checklist and inform relevant people if anything needs replacing.
Person Specification
Essential
Essential
- Administrative skills. Strong organisational and time management skills.
Desirable
- Knowledge of using Radiology image archive and patient records system
Essential
Essential
- Experience in similar role preferably in Imaging or outpatients setting
- Ability to work flexible hours to meet service requirements Willingness to provide direct clinical care to patients.
- Ability to work as part of a multidisciplinary team
Desirable
- Acts in a way that is consistent with legislation, policies and procedures and abide by the Trust Health and Safety policies
- Can prove a basic computer literacy in Windows and IT systems
- Desire to undertake further education and training. Team player with a desire to perform well. Ability to prioritise workloads but maintain flexibility.
Desirable
Essential
- Ability to use and maintain resources efficiently and effectively and encourage others to do so
Desirable
Essential
Essential
- Previous experience of working with patients in hospital or similar environment
Desirable
- Previous experience in a Radiology environment
Person Specification
Essential
Essential
- Administrative skills. Strong organisational and time management skills.
Desirable
- Knowledge of using Radiology image archive and patient records system
Essential
Essential
- Experience in similar role preferably in Imaging or outpatients setting
- Ability to work flexible hours to meet service requirements Willingness to provide direct clinical care to patients.
- Ability to work as part of a multidisciplinary team
Desirable
- Acts in a way that is consistent with legislation, policies and procedures and abide by the Trust Health and Safety policies
- Can prove a basic computer literacy in Windows and IT systems
- Desire to undertake further education and training. Team player with a desire to perform well. Ability to prioritise workloads but maintain flexibility.
Desirable
Essential
- Ability to use and maintain resources efficiently and effectively and encourage others to do so
Desirable
Essential
Essential
- Previous experience of working with patients in hospital or similar environment
Desirable
- Previous experience in a Radiology environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal National Orthopaedic Hospital NHS Trust
Address
Royal National Orthopaedic Hospital
Brockley Hill, Stanmore HA7 4LP, AND W1W 5AQ
London
HA7 4LP
Employer's website
https://www.rnoh.nhs.uk/ (Opens in a new tab)
