Go back
Royal National Orthopaedic Hospital NHS Trust

Administrator PNI unit

Information:

This job is now closed

Job summary

30 HOURS

MONDAY - FRIDAY

BAND 3

An opportunity has arisen for an Administrator to join the team for Peripheral Nerve Injury at the Royal National Orthopaedic Hospital to support the Unit in all administrative tasks and the electronic referral system / ERS / PATHPOINT.

The unit currently has of 5 x PNI consultants & 5 x secretaries & 2 x CNS & 1 x scheduler

Main duties of the job

We are seeking an experienced administrator who has previous or current knowledge with hospital processes or similar, which includes electronic and tertiary referrals to join the Peripheral Nerve Injury team. You should ideally have: Knowledge of pathpoint / ERS PC knowledgeable Excellent communication skills Able to work effectively in a multi - disciplinary team Use your own initiative when prioritizing your workload Able to lead and maintain high standards of care alongside our trust values. Able to work well under pressure and be able to multi-task in this busy but friendly working environment. Have excellent Customer service skills

About us

The RNOH NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients

Details

Date posted

04 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year per annum (pro rata) inclusive HCAs

Contract

Permanent

Working pattern

Part-time

Reference number

392-RNOH-1155

Job locations

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP


Job description

Job responsibilities

Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in real time Request all imaging or other tests required prior to patients outpatient appointments Oversee daily enquiries from outside trusts/GP & internally and daily admin tasks for PNI unit which includes prepping Telephone / F2F clinics / Operation notes corrections Work as part of a team within the Unit to ensure a high-quality service is always maintained during office hours, supporting printing & posting from Cscribe The above is not in-depth of other admin tasks that will be undertaken

Job description

Job responsibilities

Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in real time Request all imaging or other tests required prior to patients outpatient appointments Oversee daily enquiries from outside trusts/GP & internally and daily admin tasks for PNI unit which includes prepping Telephone / F2F clinics / Operation notes corrections Work as part of a team within the Unit to ensure a high-quality service is always maintained during office hours, supporting printing & posting from Cscribe The above is not in-depth of other admin tasks that will be undertaken

Person Specification

Qualifications

Essential

  • Educated to GCSE level, grade C or above including English
  • Literate and numerate
  • Evidence of continuing education and development

Desirable

  • NVQ3 admin / customer care

Experience

Essential

  • Working within a customer care environment
  • Experience of using large databases e.g. patient information systems

Desirable

  • Experience of working within a multidisciplinary team
  • Database analysis

Skills

Essential

  • Knowledge of office management and administration
  • Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail
  • Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures.
  • Have initiative, be able to prioritise and plan a number or complex and conflicting work demands.
  • Able to empathise / communicated with enquiries from a diverse range of service users

Desirable

  • ERS & Path point

Knowledge

Essential

  • Knowledge of medical terminology
  • Knowledge, understanding and application for equal opportunities
  • Knowledge of waiting list management and patient pathways
  • Knowledge of Patient Administration Systems (ICS)
  • Understand confidentiality and data protection

Desirable

  • Knowledge of orthopaedic and sarcoma services
  • Knowledge NHS patient agenda
  • Knowledge of Trust objectives
Person Specification

Qualifications

Essential

  • Educated to GCSE level, grade C or above including English
  • Literate and numerate
  • Evidence of continuing education and development

Desirable

  • NVQ3 admin / customer care

Experience

Essential

  • Working within a customer care environment
  • Experience of using large databases e.g. patient information systems

Desirable

  • Experience of working within a multidisciplinary team
  • Database analysis

Skills

Essential

  • Knowledge of office management and administration
  • Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail
  • Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures.
  • Have initiative, be able to prioritise and plan a number or complex and conflicting work demands.
  • Able to empathise / communicated with enquiries from a diverse range of service users

Desirable

  • ERS & Path point

Knowledge

Essential

  • Knowledge of medical terminology
  • Knowledge, understanding and application for equal opportunities
  • Knowledge of waiting list management and patient pathways
  • Knowledge of Patient Administration Systems (ICS)
  • Understand confidentiality and data protection

Desirable

  • Knowledge of orthopaedic and sarcoma services
  • Knowledge NHS patient agenda
  • Knowledge of Trust objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP


Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP


Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy service manager

sandra moore

sandra.moore1@nhs.net

02039470053

Details

Date posted

04 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year per annum (pro rata) inclusive HCAs

Contract

Permanent

Working pattern

Part-time

Reference number

392-RNOH-1155

Job locations

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP


Supporting documents

Privacy notice

Royal National Orthopaedic Hospital NHS Trust's privacy notice (opens in a new tab)