Job summary
The job holder is expected to not only undertake tasks assigned by the Digital End User Systems Manager but also in the course of their work to actively identify other tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.
Main duties of the job
To provide 2nd\3rd line support, in collaboration with other members of the Digital Services team, for the Trusts ICT Infrastructure in order to ensure the integrity, availability, security and efficient use of all systems and applications. This job is primarily focused on the end user environment but covers the entire range of Digital infrastructure.The post holder is expected to have good knowledge across a wide range of ICT infrastructure particularly end user devices, Windows desktops and tablets.
About us
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
- Provide 1st and 2nd line support, focusing on but not limited to end user computing services- Actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.- Build and deploy end user computing devices to whatever location is necessary, employing standard build profiles, following all defined process and policy to ensure compliance with all Digital Service Standards, meeting timescales required for each deployment.- Test new standard builds, identifying and resolving all issues to ensure that these are operating effectively and securely- Deploy software to end use computing devices, ensuring that this does not compromise the device in any way- Ensure that end user computing devices are operating effectively and is appropriate to the function they fulfil and is performing to specification. This may include installing and configuring additional hardware or software, offering application support and connecting and installing printers.- To contribute to the preparations for and monitoring of generator & power supply tests, specifically ensuring that servers are adequately protected against power surges, spikes and outages whatever their source;- Participate in the Digital out-of-hours support rota. The out-of-hours support rota provides 24x7 infrastructure and applications support which may be through remote (from home) support provision or on-site support provision as determined by the Digital Services Management Team at any time. Staff will be assigned to the rota to meet service needs at any time and will be required to provide support for all Digital Services, not just their own speciality.- If requested by Digital Services Management, work as an additional resource in other Digital Teams, especially the Digital Service Desk
Job description
Job responsibilities
- Provide 1st and 2nd line support, focusing on but not limited to end user computing services- Actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.- Build and deploy end user computing devices to whatever location is necessary, employing standard build profiles, following all defined process and policy to ensure compliance with all Digital Service Standards, meeting timescales required for each deployment.- Test new standard builds, identifying and resolving all issues to ensure that these are operating effectively and securely- Deploy software to end use computing devices, ensuring that this does not compromise the device in any way- Ensure that end user computing devices are operating effectively and is appropriate to the function they fulfil and is performing to specification. This may include installing and configuring additional hardware or software, offering application support and connecting and installing printers.- To contribute to the preparations for and monitoring of generator & power supply tests, specifically ensuring that servers are adequately protected against power surges, spikes and outages whatever their source;- Participate in the Digital out-of-hours support rota. The out-of-hours support rota provides 24x7 infrastructure and applications support which may be through remote (from home) support provision or on-site support provision as determined by the Digital Services Management Team at any time. Staff will be assigned to the rota to meet service needs at any time and will be required to provide support for all Digital Services, not just their own speciality.- If requested by Digital Services Management, work as an additional resource in other Digital Teams, especially the Digital Service Desk
Person Specification
Communication & Relationship Skills
Essential
- Demonstrable communication and relationship skills with ability to explain why these are necessary and how they are used.
Knowledge, Training & Experience
Essential
- Degree or equivalent qualifications or experience.
- Extensive experience working in an EUC/ Infrastructure role
- Extensive experience of Microsoft Active Directory and administrating user accounts
Desirable
- Experience supporting NHS Mail
- Experience of supporting Microsoft Teams and Office 365
Planning & Organisational Skills
Essential
- Demonstrable ability to manage high workloads with frequent interruptions and changes to priority.
Person Specification
Communication & Relationship Skills
Essential
- Demonstrable communication and relationship skills with ability to explain why these are necessary and how they are used.
Knowledge, Training & Experience
Essential
- Degree or equivalent qualifications or experience.
- Extensive experience working in an EUC/ Infrastructure role
- Extensive experience of Microsoft Active Directory and administrating user accounts
Desirable
- Experience supporting NHS Mail
- Experience of supporting Microsoft Teams and Office 365
Planning & Organisational Skills
Essential
- Demonstrable ability to manage high workloads with frequent interruptions and changes to priority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
