Job summary
An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Department of Rheumatology and Metabolic Bone Disease. You will have the unique opportunity to support and gain experience within the Specialist Services.
The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. In addition they will be expected to be able to provide scheduling support when required, including the booking of outpatient activity and waiting list management. This post is a fixed term position until 30.11.2025, 1.0 WTE to cover Monday to Friday and the working hours are 8:30am-4:30pm.
Main duties of the job
We are looking for an independent, enthusiastic and well organised person to join our busy team. The ideal candidate will have good interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.
About us
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
This role will primarily be focussed on supporting the Clinical Team within Rheumatology and Metabolic.
Duties will include: registering new patients, ensuring patient details are correct, actioning Clinic Outcome Forms (COFs), booking patient follow-up appointments, managing the follow-up waiting list, attending patients on the booking system, NoteOn filing, scanning, printing letters, cashing up clinics, managing Rheumatology and Metabolic inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential.
Please see attached job description for more information about this role.
Job description
Job responsibilities
This role will primarily be focussed on supporting the Clinical Team within Rheumatology and Metabolic.
Duties will include: registering new patients, ensuring patient details are correct, actioning Clinic Outcome Forms (COFs), booking patient follow-up appointments, managing the follow-up waiting list, attending patients on the booking system, NoteOn filing, scanning, printing letters, cashing up clinics, managing Rheumatology and Metabolic inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential.
Please see attached job description for more information about this role.
Person Specification
Communication & Relationship Skills
Essential
- To be able to contribute to team working and to develop good working relationships
- Ability to communicate effectively with people at all levels
- Ability to maintain a professional approach at all times
- Good interpersonal skills including professional telephone etiquette
- Ability to work as part of a team as well as using own initiative
Knowledge, Training & Experience
Essential
- Educated to G.C.S.E level with grades A-C in Mathematics, English and ICT or equivalent
- Demonstrable customer service experience
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Experience of planning, organising and prioritising workloads to meet deadlines and service requirements
- An understanding of relevant legislation, e.g. Health & Safety, Safeguarding, Data Protection, Confidentiality
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience.
- Willing to learn new skills and to undertake additional training as necessary for the post
Desirable
- Experience of working in the NHS
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of ICS and C-Scribe
Analytical & Judgment Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to use own judgement to resolve problems
- Ability to work on own initiative and in an organised manner
Planning & Organisational Skills
Essential
- Honesty, flexibility, reliability and adaptability
- Good organisational skills with meticulous attention to detail
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Person Specification
Communication & Relationship Skills
Essential
- To be able to contribute to team working and to develop good working relationships
- Ability to communicate effectively with people at all levels
- Ability to maintain a professional approach at all times
- Good interpersonal skills including professional telephone etiquette
- Ability to work as part of a team as well as using own initiative
Knowledge, Training & Experience
Essential
- Educated to G.C.S.E level with grades A-C in Mathematics, English and ICT or equivalent
- Demonstrable customer service experience
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Experience of planning, organising and prioritising workloads to meet deadlines and service requirements
- An understanding of relevant legislation, e.g. Health & Safety, Safeguarding, Data Protection, Confidentiality
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience.
- Willing to learn new skills and to undertake additional training as necessary for the post
Desirable
- Experience of working in the NHS
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of ICS and C-Scribe
Analytical & Judgment Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to use own judgement to resolve problems
- Ability to work on own initiative and in an organised manner
Planning & Organisational Skills
Essential
- Honesty, flexibility, reliability and adaptability
- Good organisational skills with meticulous attention to detail
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
