Royal National Orthopaedic Hospital NHS Trust

Patient Pathway Co-ordinator

This job is now closed

Job summary

The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed.

To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

Main duties of the job

To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient, admission / pre-assessment appointment letters and telephoning patients as required.
To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Medical Records staff using the agreed protocols / shared files.
To ensure patient cancellations are allocated new TCI dates within the specified time limits.
To manage pre-assessment clinics, working in close conjunction with pre-assessment staff to ensure the smooth running of clinics.
Monitor elective surgery / imaging waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.

About us

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/

Date posted

13 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum Inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

392-RNOH-840

Job locations

Royal National Orthopaedic Hospital

Brockley Hill

Stanmore

HA7 4LP

Job description

Job responsibilities

To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process
To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

The post holder should provide a weekly update to Service Managers

Job description

Job responsibilities

To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process
To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

The post holder should provide a weekly update to Service Managers

Person Specification

Good communication and interpersonal skills

Essential

Good organisation skills
Ability to work well in a team and also on own initiative
Previous experience of managing a waiting list Supervisory experience

Desirable

Good attention to detail

Knowledge, Training & Experience

Essential

Good level of general education, grade c or above in English language and maths GCSE equivalent
Experience of working within the NHS or a large organisation of similar size and volume of work
Excellent administrative and organisation skills Previous experience of managing a waiting list Supervisory experience

Desirable

Ability to prepare clear and accurate information

Analytical & Judgment Skills

Essential

Ability to work within a multidisciplinary team Prioritising unpredictable workload
Prioritising unpredictable workload

Desirable

Good IT skills
Knowledge of data bases and collating reports using excel spreadsheets

Person Specification

Good communication and interpersonal skills

Essential

Good organisation skills
Ability to work well in a team and also on own initiative
Previous experience of managing a waiting list Supervisory experience

Desirable

Good attention to detail

Knowledge, Training & Experience

Essential

Good level of general education, grade c or above in English language and maths GCSE equivalent
Experience of working within the NHS or a large organisation of similar size and volume of work
Excellent administrative and organisation skills Previous experience of managing a waiting list Supervisory experience

Desirable

Ability to prepare clear and accurate information

Analytical & Judgment Skills

Essential

Ability to work within a multidisciplinary team Prioritising unpredictable workload
Prioritising unpredictable workload

Desirable

Good IT skills
Knowledge of data bases and collating reports using excel spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital

Brockley Hill

Stanmore

HA7 4LP

Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital

Brockley Hill

Stanmore

HA7 4LP

Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)