Job summary
An exciting opportunity has arisen within London Irish Ward (LIW) for a Ward Manager Assistant role. We are seeking for an enthusiastic, creative and passionate individuals wanting to support in administrative work as well as gain experience and share their learning and knowledge with colleagues. You must have excellent interpersonal, communication and organisational skills and be able to remain calm in a busy office/ward environment.
As a Ward Managers Assistant your role will be to support the ward manager and nursing team as directed with administrative support,
To provide a full and comprehensive administrative support for the ward manager, this may include co-ordination of both clinical and non-clinical activities of the ward. The successful candidate will need;
- To be highly organised as well as being flexible and possessing the ability to work as an integral team member
- Motivated and dynamic personality ready to use initiative and innovation
- Excellent interpersonal skills
At The Royal National Orthopaedic Hospital NHS Trust we not only recruit employees based on their qualifications and experience - we recruit individuals who possess (and are able to demonstrate) the behaviours which underpin our core values.
This is a full time role 37.50hours per week-Monday-Friday 07:30-15:30
Main duties of the job
We are looking for an enthusiastic, caring and passionate individual wanting to support by providing professional and confidential administrative service to the Ward Manager, Ward Sisters, and this may include co-ordination of both clinical and non-clinical activities of the ward, which optimises their time and enables them to fulfil the clinical elements of their role.
You must have excellent verbal and written communication skills, be friendly and approachable with good telephone manner.
Able to use IT facilities for patient's information retrieval.
Problem solving skills and ability to use own initiative to identify improvements and to use negotiating skills to implement changes
Excellent Interpersonal skills allowing effective communication between all internal and external service users
Ability to work to tight deadlines and stay calm under pressure
Flexibility and adaptability to changing situations
For a full list of duties and responsibilities please refer to the attached job description.
About us
The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide.
The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from the most acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation for chronic back pain sufferers. This broad range of services is unique within the NHS. As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.
Job description
Job responsibilities
This will be a busy and varied role, one that requires the post holder to have a flexible approach and a calm, professional manner. You must have excellent communication skills, be highly motivated; enjoy interacting with people and being part of a busy fast paced enviroment.
You will support the Ward Manager and Nursing Teams to achieve the administrative elements of their role, and will be required to co-ordinate and streamline the delivery of admin tasks such as: coordinating staff sickness, training, e-rostering, assisting with preparing reports, gathering and populating information requests, including typing correspondence and reports, filing, photocopying and general office duties including answering the phone and directing patients and staff queries appropriately.
The ability to work accurately whilst multi-tasking is essential. Knowledge of IT systems would be advantageous though training would be given if required, previous experience in an administration environment is preferable.
This post is an ideal opportunity to develop Orthopaedic knowledge/terminology. As an individual and as part of a Team you will have the opportunity to contribute to new developments within the service, therefore the ability to implement and to adapt to change is essential.
Main Duties and Responsibilities:
Maintain and manage the Ward Sister diary / telephone messages
Receive and distribute all staff mail. Redirect mail as appropriate.
Keep diary appointments contacting relevant individuals, booking rooms, arranging hospitality, preparing papers etc., to ensure effective time management and forward planning?
Photocopy documents as required.
Obtain clinical health records to assist with complaints.
To liaise and be the contact for the Ward Sisters and senior nursing team for all issues related to IM&T.
Arrange, attend meetings and act as note taker as required.
Arrange and attend meetings, minute and take forward assigned actions as required
Typing and filing as required by Ward Sisters and nursing team.
Support the Ward Manager by ordering supplies and stationery using the Trust systems available
Collate monthly quality return information from ward manager in preparation for the monthly Integrated Quality report
Assist with health roster as delegated by the ward managers once training is completed
For a full list of duties and responsibilities please refer to the attached job description.
Job description
Job responsibilities
This will be a busy and varied role, one that requires the post holder to have a flexible approach and a calm, professional manner. You must have excellent communication skills, be highly motivated; enjoy interacting with people and being part of a busy fast paced enviroment.
You will support the Ward Manager and Nursing Teams to achieve the administrative elements of their role, and will be required to co-ordinate and streamline the delivery of admin tasks such as: coordinating staff sickness, training, e-rostering, assisting with preparing reports, gathering and populating information requests, including typing correspondence and reports, filing, photocopying and general office duties including answering the phone and directing patients and staff queries appropriately.
The ability to work accurately whilst multi-tasking is essential. Knowledge of IT systems would be advantageous though training would be given if required, previous experience in an administration environment is preferable.
This post is an ideal opportunity to develop Orthopaedic knowledge/terminology. As an individual and as part of a Team you will have the opportunity to contribute to new developments within the service, therefore the ability to implement and to adapt to change is essential.
Main Duties and Responsibilities:
Maintain and manage the Ward Sister diary / telephone messages
Receive and distribute all staff mail. Redirect mail as appropriate.
Keep diary appointments contacting relevant individuals, booking rooms, arranging hospitality, preparing papers etc., to ensure effective time management and forward planning?
Photocopy documents as required.
Obtain clinical health records to assist with complaints.
To liaise and be the contact for the Ward Sisters and senior nursing team for all issues related to IM&T.
Arrange, attend meetings and act as note taker as required.
Arrange and attend meetings, minute and take forward assigned actions as required
Typing and filing as required by Ward Sisters and nursing team.
Support the Ward Manager by ordering supplies and stationery using the Trust systems available
Collate monthly quality return information from ward manager in preparation for the monthly Integrated Quality report
Assist with health roster as delegated by the ward managers once training is completed
For a full list of duties and responsibilities please refer to the attached job description.
Person Specification
Communication & Relationship Skills
Essential
- Excellent verbal, written and electronic communication skills
- Ability to work as a team and form professional relationships with colleagues.
- Ability to work as a team and form professional relationships with colleagues.
Desirable
- Customer Care Training or similar
Knowledge, Training & Experience
Essential
- 2 years' experience in office environment
- Previous experience in an administrative role or experience of working in an administrative capacity
- Minimum of GCSE in English and Mathematics or equivalent
- ICT certificates in competency or formal computer training attaining good working knowledge of Microsoft Packages
Desirable
- Experience of working in an NHS environment or public sector
- Knowledge of medical terminology
- Advanced computer skills
- Previous clinical experience NVQ level 3 in administration
IT and organisational skills
Essential
- Knowledge of patient administration and other related systems, acquired through training experience
- Able to use IT facilities for information retrieval
- Good IT knowledge and skills
Desirable
- Experience of producing presentation using MS Power-Point
Person Specification
Communication & Relationship Skills
Essential
- Excellent verbal, written and electronic communication skills
- Ability to work as a team and form professional relationships with colleagues.
- Ability to work as a team and form professional relationships with colleagues.
Desirable
- Customer Care Training or similar
Knowledge, Training & Experience
Essential
- 2 years' experience in office environment
- Previous experience in an administrative role or experience of working in an administrative capacity
- Minimum of GCSE in English and Mathematics or equivalent
- ICT certificates in competency or formal computer training attaining good working knowledge of Microsoft Packages
Desirable
- Experience of working in an NHS environment or public sector
- Knowledge of medical terminology
- Advanced computer skills
- Previous clinical experience NVQ level 3 in administration
IT and organisational skills
Essential
- Knowledge of patient administration and other related systems, acquired through training experience
- Able to use IT facilities for information retrieval
- Good IT knowledge and skills
Desirable
- Experience of producing presentation using MS Power-Point
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal National Orthopaedic Hospital NHS Trust
Address
Royal National Orthopaedic Hospital NHS Trust- London Irish Ward
Brockley Hill
Stanmore
HA7 4LP
Employer's website
https://www.rnoh.nhs.uk/ (Opens in a new tab)
