Data Assurance Manager

Job responsibilities

Job Purpose

The post-holder plays a pivotal role in ensuring the Trust meets all its national Access target reporting requirements.

The post-holder will lead on National Data Submissions, being responsible for the timely completion of accurate, validated and approved data for all Trust statutory mandatory returns to NHSE and its agencies.

The post-holder will act as the subject matter expert with regard to all national rules and promoting recognised best practice thereby providing accurate specialist advice and guidance to the Trust.

The post holder is additionally responsible for the development and provision of Data Quality Assurance processes, audits and reporting for the Trust.

Responsible for management, allocation and timely delivery of ad-hoc information requests including Freedom of Information requests.

This is a new post and post-holders are expected to be flexible in their approach to the needs of the service.

Main Duties and Responsibilities

Mandatory Returns and External Data Submissions

• Ensure that the data for completion of mandatory returns is available, up to date and validated. Ensuring adherence to deadlines.
• Oversee collections and ensure that no data is provided outside the Trust without the appropriate senior sign-off
• Investigate queries from NHSE and its agencies with regard to data submissions
• Develop processes for new data submissions

Data Quality and Assurance

• Develop and implement a data quality strategy for the Trust
• Design, develop and implement data validation and quality assurance systems and methodologies, ensuring the integrity of data systems and all reporting produced by the service.
• To be responsible for driving data quality improvements across the Trust
• To support and implement a data quality audit programme measuring systems and processes
• To be responsible for managing the production of data quality reports providing assurance to divisions, committees and the Board.
• Undertake/oversee regular data quality audits which will involve shadowing/observing operational teams for a short duration (up to 3 days)
• Produce data quality audit report after each audit
• Work with relevant areas of the Trust with regard to data findings of audits
• Agree actions required and timescales for completion with responsible colleagues
• Follow up all audit findings to ensure all agreed actions are undertaken
• Report regularly on Data Quality issues and monitor and evidence improvements
• Raise data quality issues with appropriate colleagues
• Work closely with Business Intelligence Partners to address issues within their area of responsibility and provide them with confidence and assurance of those issues being addressed
• Represent the Business Intelligence and Performance team with regard to data quality.

Other

• Management of FOI requests and Ad-Hoc Information requests
• Allocation, management and timely delivery of service desk tickets
• Responsible for allocating specialist resource to support project work for the Trusts Strategic priorities.

Staff management and development

• To create a can-do attitude within the Data Quality team with a strong customer focus which incorporates compassion and inclusivity with a progressive attitude to work life issues, respecting the dignity and diversity of all staff
• To support the recruitment, selection and management of direct reports within the team.
• To ensure that staff work to the agreed Trust standards and policies
• To ensure staff are made aware of departmental objectives and performance targets and have an annual individualised performance review and personal development plan
• To initiate appropriate communication practices to enable staff to be adequately and appropriately briefed and to fully understand the objectives and performance indicators of the department
• To demonstrate effective leadership in order to promote high quality and motivated staff
• Promote and embed a culture of continuous quality and service improvement.
• To embrace and promote the Trust Values and Behaviours.
• Undertake other tasks and duties as required which are commensurate with the nature of the job.

Safeguarding Children and Vulnerable Adults At Risk

The Trust recognises its duty to safeguard and promote the welfare of children, young people and adults. Staff must at all times treat patients with dignity and respect protecting, young people and adults at risk from abuse and neglect

Employees have a responsibility to ensure that prompt and appropriate action is taken when concerns have been made about a child, young person or adults at risk. Employees should be aware of their responsibilities as detailed in the Local Safeguarding Children Procedures and Safeguarding Adults at Risk Policy.

The Trust will assist you by providing mandatory training, support and advice.

Safeguarding children and adults is everyones business

Equality, Diversity & Inclusion

The RNOH is proud to be a diverse & inclusive organization, representing people from a wide group of ethnicities, gender identities, sexualities, disabilities, ages, religions and beliefs. The Trust is committed to ensuring that it is a place where our staff, patients and visitors feel included, represented and receive the support that best meets their needs.

We recognize and exercise our duty act on institutional discrimination and address inequality within our organization. The post holder will be expected to behave in a way that is actively anti-racist, anti-discriminatory and facilitate equality and equity at all times within their role. This will include engaging with the implementation of the Trust EDI Strategy and attending essential EDI training as and when required by the Trust.

We are a Level 2 Disability Confident Employer. If you have a Disability (including conditions that affect your mobility, senses, mental health, neurodivergence or long-term health) and require support to make the workplace accessible, we will make reasonable adjustments to support you. Therefore, we encourage you to declare your disability, identify what support you need and we will make the workplace accessible to your needs.

We are an organisation that supports flexible working and are able consider and offer a range of flexible working practices. Depending upon the nature of your role, this can include hybrid home working, part-time roles and job shares.

IT Skills

All staff are required to demonstrate a level of IT literacy skills appropriate to their job, as the use of IT is fundamental in delivering good quality efficient health care.

Effort and Environment

The following information has been designed to assist the recording of the effort and environment factors required for Agenda for Change.

• Physical

The role involves sitting at a desk, moving around the Trust and providing training and presentations

• Mental

Frequent periods of concentration. Ability to manage interruptions.

• Emotional

May occasionally deal with sensitive issues, and/or support staff who may be upset or in distress.

• Working conditions

Assuming normal Health and Safety standards are met.

Frequent VDU use and working from home.

Driving to and from work is not included.

Communication & Relationship Skills

Essential

• Ability to develop and maintain effective team working and working relationships
• Ability to communicate ideas and highly complex informatics concepts/issues clearly, via presentations and during meetings, to all levels of staff
• Excellent communication skills
• Ability to engage effectively with key stakeholders, clinical and non-clinical

Knowledge, Training & Experience

Essential

• Masters Level education or equivalent experience
• Knowledge of information requirements and standards within a healthcare environment
• Expert knowledge of NHS data and standards and national rules for performance reporting
• Track record of delivering high quality work in demanding timescales
• Experience of statistical analysis of highly complex information
• Experience of data quality design and delivery

Desirable

• Experience at a senior management level
• Experience of Project and Resource Planning and change management
• Expert knowledge of the Model Hospital portal

Analytical, Judgement, Planning & Organisational Skills

Essential

• Ability to carry out statistical analysis of large datasets and form judgements
• Structured, diagnostic approach to finding solutions to complex data issues
• Plans and organises a broad range of complex activities to ensure deadlines are met. This will span across the whole organisation
• Contributes to planning and formulation of strategies for service
• Prioritising skills in order to manage competing demands, continually adjusting workload and reassessing priorities to achieve numerous reporting deadlines

Policy/Service Development

Essential

• Leads on policy or service changes within own area of specialism, in addition to involvement with project groups to propose changes which impact beyond own area, based on analysis of performance information e.g. using data to influence and support service redesign.
• Senior customer for the design, development and operation of the Trust's data warehouse

Staff Development

Essential

• Ability to manage and develop direct reports
• Provide required training for team members for areas of expertise

Mental Effort

Essential

• Ability to remain calm and deliver under significant time presseures

Freedom to Act

Essential

• Ability to drive data quality across the Trust
• Ability to interpret how administrative policies should be implemented

Technical Skills Test

Essential

• A technical test to assess required skills (SQL, QlikView/Sense, Excel, Access

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).