Job summary
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Clinic Receptionist - Ocean Day Unit within our Inpatient Service Support team at part time time hours to provide a high level administrative service to all patients and staff within the Ocean Day Unit located within our Children's Outpatient department. The weekly hours for this role are Monday - Friday 9:00am - 3:30pm.
These shifts enable the administrative function to provide a full and robust support service to the clinicians on the units in liaison with other members of the team. This role will not typically include working on bank holidays, but any that may fall on your working day would be counted as working days with an additional day AL provided during the year.
Please note:
We reserve the right to close this vacancy early if we receive sufficient applications for the role. The successful applicant may not work in Paediatrics upon completing their apprenticeship should no vacancies be present.
Main duties of the job
The ward receptionist is a key role within the paediatric administrative function for a number of reasons. This includes being the first point of contact for all visitors to our Ocean Day Unit, maintaining all administrative functions and databases, managing our daily Ocean Day Unit Doctors Clinic, liaising with the Paediatric Allergy team to enable timely bookings of Food Challenge tests, assisting with queries from patients and visitors escalating to clinical staffing as appropriate, and maintaining patient records as required.
This role sits within the Patient Services function of the Children's Admin service, and staff are required to dress smart casual in adherence to the Trust Uniform policy, and be bare below the elbows at all times, and further information will be provided to the successful candidate. The postholder will report directly to our Paediatric Team Leader for Patient Services, who will act as the first line for any and all queries, and will work in the wider Babies, Children's & Young Peoples service.
The successful postholder must have good IT & communicational skills, and be able to deal with changing priorities and workloads, and be able to work both autonomously and as part of a wider team. Cross-cover may be required, and all administrative are trained to be able to work in all ward areas as required.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
For more information on the role, or to arrange an informal visit to the department, please contact Michelle Osborn - Paediatric Inpatient Team Leader at michelle.osborn1@nhs.net.
Job description
Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
For more information on the role, or to arrange an informal visit to the department, please contact Michelle Osborn - Paediatric Inpatient Team Leader at michelle.osborn1@nhs.net.
Person Specification
Qualifications & Training
Essential
- GCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above.
Desirable
- NVQ Level 2 or above in one of the following areas; o Business Administration o Customer Service
Relevant Experience
Essential
- Experience working in an administrative setting.
- Experience working in a multi-disciplinary team.
Desirable
- Experience working in a NHS setting.
- Experience working in a Paediatric setting.
- Health records experience
- Experience of working with the general public.
Skills & Abilities
Essential
- Good communication skills with staff of varying seniority and with patients and visitors.
- Excellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
- Ability to work under pressure whilst not compromising work quality.
- Demonstrate a good telephone manner and technique.
- Able to follow Trust policies and procedures and instructions from line management teams.
- Good Experience using key IT systems such as MS Word and Excel.
Desirable
- Good Experience of using NHS systems such as Careflow, Medway, and DictateIT.
Other Requirements
Essential
- Flexible approach and attitude to the role.
- Ability to remain professional during difficult conversations and interactions.
- Ability to live the Trust values.
- Ability to provide an equal and inclusive service to all staff, patients, visitors, and other service users.
Person Specification
Qualifications & Training
Essential
- GCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above.
Desirable
- NVQ Level 2 or above in one of the following areas; o Business Administration o Customer Service
Relevant Experience
Essential
- Experience working in an administrative setting.
- Experience working in a multi-disciplinary team.
Desirable
- Experience working in a NHS setting.
- Experience working in a Paediatric setting.
- Health records experience
- Experience of working with the general public.
Skills & Abilities
Essential
- Good communication skills with staff of varying seniority and with patients and visitors.
- Excellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
- Ability to work under pressure whilst not compromising work quality.
- Demonstrate a good telephone manner and technique.
- Able to follow Trust policies and procedures and instructions from line management teams.
- Good Experience using key IT systems such as MS Word and Excel.
Desirable
- Good Experience of using NHS systems such as Careflow, Medway, and DictateIT.
Other Requirements
Essential
- Flexible approach and attitude to the role.
- Ability to remain professional during difficult conversations and interactions.
- Ability to live the Trust values.
- Ability to provide an equal and inclusive service to all staff, patients, visitors, and other service users.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
