Job summary
As a pivotal member of the team, the Service Manager will work closely with the senior management team. The post holder will be key in contributing to the strategic direction of the unit. The Service Manager will support the PPU Associate Director of Operations, taking the lead in all aspects of the operational, administrative and project management of the relevant private patients services and teams across outpatients, inpatients and imaging including service delivery, service improvement and programme management across all sites where PPU operates; currently the Royal Free London & Hadley Wood Hospital. The post holder will contribute towards new business development initiatives' business case construction, service design, new services' pathways, end to end processes' design and implementation ensuring ongoing and progressive successful service growth and delivery to support consultant engagement and retention, optimising return on marketing investment and progressive increase in referrals conversion and sales turnover delivering on PPU targets as set by the trust's LEC across all sites where PPU operates; currently the Royal Free London & Hadley Wood Hospital.
Main duties of the job
To line manage relevant administrative teams within the private patients unit across outpatients, inpatients and imaging administration teams including recruitment, retention and performance management across all sites where PPU operates; currently the Royal Free London & Hadley Wood Hospital.
Deliver appraisal and mandatory training requirements for all staff within those teams.
- To support the PPU Head of Nursing ensuring that all of the trust's clinical governance requirements and regulations are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance.
- To support the PPU Systems Manager ensuring that; all of the trust's information governance requirements and regulations as well as all PHIN and GDPR requirements are understood, consistently applied and adhered toby all subordinate team members and that performance reports are produced to enable divisional compliance.
- To be responsible to the PPU Associate Director of Operations for financial performance relating to delegated budgets and operational performance of the service and subordinate teams and team members.
- To work with the Private Patients Unit senior management team on delivering the financial, service quality, growth and performance targets of the unit.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description and person specification attached.
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description and person specification attached.
Person Specification
Qualification
Essential
- Minimium 1st degree or equivalent
- Evidence of continuing personal development
Desirable
Royal Free World Class Values
Essential
- Demonstrate ability to meet the Trust Values
Experience
Essential
- Significant demonstrable experience of working in the private healthcare sector or NHS PPU in a junior management position
- Demonstrative significant experience of staff management and leading a team
- Introducing new ways of working
- Project management
- Budget management experience including monitoring expenditure and identifying savings
- Experience and familiarity with business planning and preparation of business cases
Skills and Knowledge
Essential
- Significant understanding of NHS PPU policy and targets.
- Excellent interpersonal, oral and written skills including chairing team meetings, writing reports.
- Proficient IT super user of Compucare, Cerner, CRIS, EPR,IRRIS and EDRM systems, Microsoft office suite
- Highly numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Aptitudes, personal characteristics
Essential
- Well organised and practical with a logical, analytical approach to work.
- Meticulous with excellent attention to detail.
- Ability to work under pressure in a dynamic and changing environment
- Flexible
- Ability to work on own in pursuit of team objectives
- Positive and motivated
Person Specification
Qualification
Essential
- Minimium 1st degree or equivalent
- Evidence of continuing personal development
Desirable
Royal Free World Class Values
Essential
- Demonstrate ability to meet the Trust Values
Experience
Essential
- Significant demonstrable experience of working in the private healthcare sector or NHS PPU in a junior management position
- Demonstrative significant experience of staff management and leading a team
- Introducing new ways of working
- Project management
- Budget management experience including monitoring expenditure and identifying savings
- Experience and familiarity with business planning and preparation of business cases
Skills and Knowledge
Essential
- Significant understanding of NHS PPU policy and targets.
- Excellent interpersonal, oral and written skills including chairing team meetings, writing reports.
- Proficient IT super user of Compucare, Cerner, CRIS, EPR,IRRIS and EDRM systems, Microsoft office suite
- Highly numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Aptitudes, personal characteristics
Essential
- Well organised and practical with a logical, analytical approach to work.
- Meticulous with excellent attention to detail.
- Ability to work under pressure in a dynamic and changing environment
- Flexible
- Ability to work on own in pursuit of team objectives
- Positive and motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
