Job summary
This post involves working closely with key members of the multi-disciplinary teamacross PPU, the trust and externally to ensure all stakeholders receive the highestlevel of customer service and support.
Main duties of the job
The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions.
Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.
An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
This position will also require cross site working to the Hadley Wood Hospital when required.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please refer to the Job description and person specification attached to the vacancy for more information.
Job description
Job responsibilities
Please refer to the Job description and person specification attached to the vacancy for more information.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- English and Maths at GCSE level or equivalent
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Degree level qualification or equivalent experience
- Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Experience
Essential
- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Experience and proven record of successful interaction and liaison with all levels of staff
- Experience of dealing with non-routine and complex problems
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
Desirable
- Previous experience working in a healthcare, ideally private, environment.
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Previous administrative and organisational experience
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding of patient confidentiality
- Highly numerate and Comfortable discussing payment requirements with patients
- Excellent customer service skills
- Ability to deal with and manage conflict
- Team player
- An ability to support service development and improvement
Desirable
- IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks and meet conflicting demands
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Self-motivated
- Diplomatic
- Flexible (post holder will be required to work shifts)
- Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- English and Maths at GCSE level or equivalent
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Degree level qualification or equivalent experience
- Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Experience
Essential
- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Experience and proven record of successful interaction and liaison with all levels of staff
- Experience of dealing with non-routine and complex problems
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
Desirable
- Previous experience working in a healthcare, ideally private, environment.
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Previous administrative and organisational experience
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding of patient confidentiality
- Highly numerate and Comfortable discussing payment requirements with patients
- Excellent customer service skills
- Ability to deal with and manage conflict
- Team player
- An ability to support service development and improvement
Desirable
- IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks and meet conflicting demands
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Self-motivated
- Diplomatic
- Flexible (post holder will be required to work shifts)
- Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
