Job summary
To ensure that the credit control of NHS and Non NHS debt (excluding private patients and Overseas), is performed in accordance with the service level agreement and other contractual arrangements. To resolve complex issues relating to credit control, giving guidance and training to the finance Team as required. To make recommendations to the Head of Accounts Receivables for the escalation of credit control actions when overdue payments are not received within agreed targets. Ensure all KPI targets set by Head of Accounts Receivable are adhered to by running aged debt reports to support the collection of cash and resolution of disputes.
Main duties of the job
The Credit Controller supports the Head of Accounts Receivable to ensure timely, accurate recovery of income owed to the Trust. The role drives improvements to credit control processes, supports team performance, and ensures policies are correctly applied. Working with Finance and operational teams, the postholder helps improve billing accuracy, resolve issues, and promote efficient payment collection.
Key duties include managing debt recovery for NHS and non-NHS customers, resolving disputes, investigating billing errors, and negotiating payment plans when required. The Credit Controller liaises with third-party recovery agencies and legal professionals, preparing documentation and ensuring all actions comply with Trust policies and financial regulations. The postholder reconciles complex accounts, supports aged-debt cleansing, prepares performance reports, and assists with audit queries.
Additional responsibilities include recommending refunds for credit balances, supporting quarterly agreement of balances, and completing intercompany reconciliations when requested. The role may involve deputising for colleagues during absence and handling sensitive or contentious financial queries professionally. The Credit Controller monitors output for complex invoicing cases and contributes to Whole of Government Accounts processes. Full training is provided across all Accounts Receivable functions.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- To a degree level or equivalent experience
Experience
Essential
- Experience working in the NHS or a similar financial environment.
- Experience of meeting debt recovery targets set on a regular basis.
- Experience of working in a customer-facing role.
Skills and aptitudes
Essential
- Ability to plan and organise own workload in order to meet deadlines and targets
- Able to balance the requirement of periods of concentration with the need to deal with interruptions to respond to staff and external demands.
- Able to analyse detailed financial information and prepare summary reports to inform management of key issues/metrics relating to debt recovery.
Personal Qualities & attributes
Essential
- Self-starter, motivated to deliver an excellent service and to please customers and key stakeholders.
- Excellent interpersonal skills with the confidence and ability to communicate by telephone, in person and by correspondence to resolve complex transactions and credit control queries.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- To a degree level or equivalent experience
Experience
Essential
- Experience working in the NHS or a similar financial environment.
- Experience of meeting debt recovery targets set on a regular basis.
- Experience of working in a customer-facing role.
Skills and aptitudes
Essential
- Ability to plan and organise own workload in order to meet deadlines and targets
- Able to balance the requirement of periods of concentration with the need to deal with interruptions to respond to staff and external demands.
- Able to analyse detailed financial information and prepare summary reports to inform management of key issues/metrics relating to debt recovery.
Personal Qualities & attributes
Essential
- Self-starter, motivated to deliver an excellent service and to please customers and key stakeholders.
- Excellent interpersonal skills with the confidence and ability to communicate by telephone, in person and by correspondence to resolve complex transactions and credit control queries.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
