Job summary
We are seeking an enthusiastic and motivated Service Manager to oversee the day-to-day management and operational delivery of a range of our busy Emergency Department and UTC. This roles will play a key part in supporting high-quality patient care, service development, performance management, and the effective use of resources across their respective specialties.
This is a challenging service manager post with a considerable amount of shop floor presence required and therefore the right candidate will be an energetic and proactive individual with previous experience within urgent and emergency care services.
The service manager will involve close collaboration with clinical, nursing and corporate colleagues to ensure safe, efficient and patient-centred services, while supporting delivery of divisional and Trust objectives.
Please note: We reserve the right to close this advert early with high interest and advise submission of applications at the earliest opportunity.
Main duties of the job
The postholder will support the General Manager & Assistant General Manager in the day-to-day operational management of the service. This role will be primarily based at one site but the postholder will be expected where required to travel and have clear visibility across all health unit sites within their remit.
Key responsibilities
To manage administrative and support teams within the service / directorate.Deliver appraisal and mandatory training requirements for all staff within these teams.Implement the directorate performance management systems ensuring that Trust and monitor standards are understood and adhered to and that performance reports are produced to enable service performance compliance.Support the governance arrangements within the service/ directorate including audit, complaints, incidents, risk and health and safety.To be responsible to the assistant general manager for financial performance relating to delegated budgets and operational performance of the service / directorate.Deputise for the assistant general manager and represent the divisions in in meetings as required.Support the assistant general manager in developing service development plans to align national direction/strategies and local priorities.
About us
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job description
Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Job description
Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal qualities & aptitudes
Essential
- Well organised and practical with a logical, analytical approach to work
- Pays careful attention to detail
- Ability to work under pressure in a dynamic environment
- Flexible, collaborative and a team player
- Ability to work on own in pursuit of team objectives
- Positive and motivated
Education & Professional Qualifications
Essential
- Postgraduate degree in a related field or equivalent experience
- Management qualification or equivalent experience
- Evidence of continuing personal development
Experience
Essential
- Demonstrable experience of working in healthcare in a junior management position
- Experience of staff management and leading a team
- Budget management experience including monitoring expenditure and identifying savings
Desirable
- Introducing new ways of working
- Project management
- Experience and familiarity with business planning and preparation of business cases
Skills & Aptitudes
Essential
- Understanding of national NHS policy and targets.
- Good communication and interpersonal skills, including oral and written skills, including chairing team meetings, writing reports.
- Competent in the use of Microsoft office; Word, PowerPoint, Excel, Outlook, etc.
- Skilled in using an EPR system
- Strong numeracy skills with good analytical skills and ability to understand and produce information to use in problem solving
- Ability to negotiate with and influence staff at more junior and senior levels
- Ability to manage own time/ priorities with minimal supervision
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal qualities & aptitudes
Essential
- Well organised and practical with a logical, analytical approach to work
- Pays careful attention to detail
- Ability to work under pressure in a dynamic environment
- Flexible, collaborative and a team player
- Ability to work on own in pursuit of team objectives
- Positive and motivated
Education & Professional Qualifications
Essential
- Postgraduate degree in a related field or equivalent experience
- Management qualification or equivalent experience
- Evidence of continuing personal development
Experience
Essential
- Demonstrable experience of working in healthcare in a junior management position
- Experience of staff management and leading a team
- Budget management experience including monitoring expenditure and identifying savings
Desirable
- Introducing new ways of working
- Project management
- Experience and familiarity with business planning and preparation of business cases
Skills & Aptitudes
Essential
- Understanding of national NHS policy and targets.
- Good communication and interpersonal skills, including oral and written skills, including chairing team meetings, writing reports.
- Competent in the use of Microsoft office; Word, PowerPoint, Excel, Outlook, etc.
- Skilled in using an EPR system
- Strong numeracy skills with good analytical skills and ability to understand and produce information to use in problem solving
- Ability to negotiate with and influence staff at more junior and senior levels
- Ability to manage own time/ priorities with minimal supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
