Job summary
JOB PURPOSE
The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.
Work as part of a team within a dedicated diabetes team to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Main duties of the job
o Arranging pump renewalso Ordering pumps and senorso Dealing with pump and sensor patients queryo Update pump and sensor database and where applicable Diamondo Monitoring of pump and sensor generic emailso Support Freestyle Libre initiationso Nadia Harms reporting on NHS digitalo Support diabetes campaignso Setting up training dates pump and sensoro Providing governance around CGM and pump initiation , patient and transfers to order trust during Pump MDT
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please visithttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education
Essential
- oRSA 2 or RSA 3 word processing/typing or equivalent experience
- oKnowledge of medical terminology
- oEnglish and Maths at GCSE level or equivalent
Desirable
- oDiploma level qualification or equivalent experience
- oCourses / further study attended to demonstrate evidence of personal development
Experience
Essential
- oPrevious experience of working with the public and/or patients in a healthcare environment
- oExperience of interaction with all levels of staff
- oPrevious administrative and organisational experience
- oExperience of dealing with non-routine and complex problems
Desirable
- oExperience of managing and prioritising own workload and working to deadlines
Skillsand aptitudes
Essential
- oExcellent written and verbal communication skills
- oExcellent organisational skills with meticulous attention to detail
- oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
- oUnderstanding patient confidentiality
- oKnowledge of Cerner
Desirable
- oAwareness of National and Trust pathway targets (such as 18 week RTT target)
- oAbility to confidently interact and share knowledge with staff at all levels
- oProof of continuous learning and development
- oAbility to learn and assimilate information quickly
- oAbility to use databases
Personal qualities and attributes
Essential
- oAbility to maintain excellent communication channels and good customer services
- oMaintain a high level of professionalism in manner
- oAbility to work under pressure and use own initiative to prioritise tasks
- oGood interpersonal skills having a friendly and approachable manner
- oProactive, forward-thinking, quick problem solving attitude
Others
Essential
- oAbility to work flexibly to accommodate peaks and troughs of activity
- oTeam work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- oAbility to work without direct supervision
- oReliability - good time keeping
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Person Specification
Education
Essential
- oRSA 2 or RSA 3 word processing/typing or equivalent experience
- oKnowledge of medical terminology
- oEnglish and Maths at GCSE level or equivalent
Desirable
- oDiploma level qualification or equivalent experience
- oCourses / further study attended to demonstrate evidence of personal development
Experience
Essential
- oPrevious experience of working with the public and/or patients in a healthcare environment
- oExperience of interaction with all levels of staff
- oPrevious administrative and organisational experience
- oExperience of dealing with non-routine and complex problems
Desirable
- oExperience of managing and prioritising own workload and working to deadlines
Skillsand aptitudes
Essential
- oExcellent written and verbal communication skills
- oExcellent organisational skills with meticulous attention to detail
- oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
- oUnderstanding patient confidentiality
- oKnowledge of Cerner
Desirable
- oAwareness of National and Trust pathway targets (such as 18 week RTT target)
- oAbility to confidently interact and share knowledge with staff at all levels
- oProof of continuous learning and development
- oAbility to learn and assimilate information quickly
- oAbility to use databases
Personal qualities and attributes
Essential
- oAbility to maintain excellent communication channels and good customer services
- oMaintain a high level of professionalism in manner
- oAbility to work under pressure and use own initiative to prioritise tasks
- oGood interpersonal skills having a friendly and approachable manner
- oProactive, forward-thinking, quick problem solving attitude
Others
Essential
- oAbility to work flexibly to accommodate peaks and troughs of activity
- oTeam work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- oAbility to work without direct supervision
- oReliability - good time keeping
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
