Bank Pharmacy Support Worker-Patient Services Band 3

Job responsibilities

Royal Free World Class Values:

The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike.

CLINICAL RESPONSIBILITIES

1.To participate in the dispensing of in-patient/out patient (BH only) prescriptions under the supervision of a pharmacist/qualified pharmacy.technician (after appropriate training), including ward based dispensing.

2.Observe safe working practices to avoid placing themselves, other staff, patients or visitors at risk by their actions.

RESPONSIBILITY FOR PATIENTS

1.To deal promptly and appropriately with all queries (telephone calls. patient queries, ward issues) referring when necessary

2.To deliver urgent items and controlled drugs to wards, clinics and departments when required

3.To dispense medication for in-patients, private patients and patients being discharged from the hospital in a timely and accurate manner.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

1.To ensure that any collected items are signed for by a Healthcare professional, patient or their representative.

2.To resolve enquiries and complaints from Healthcare Professionals and patients or their representatives in a caring and sensitive manner.

3.To deal promptly and appropriately with all telephone and personal queries, referring when necessary.

4.To maintain the records of FP10 HP prescription receipts and issues (site specific).

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

1.To process medications returned by patients in accordance with COSHH and departmental regulations.

2.To count and record Clinical Trials returns. (site specific).

3.To be aware of and put into practice the principles of good stock control at all times, including correctly storing stock, stock rotation and routine checking of expiry dates.

4.To participate in stock management, including stock counts & maintaining cold chain storage for medicines during receipt, dispensing, checking and delivery processes.

RESPONSIBILITY FOR INFORMATION RESOURCES

1.To assist in reception duties including taking in prescriptions, collection of fees (BH only) and entry of prescription details onto computer system (PTS prescription tracking system) as per procedures.

2.To advise the patient or their representative of the estimated waiting time.

3.To unpack, check, record, and put into stock pharmaceutical products according to SOPs. Completing documentation including dating and signing.

Please refer to the attached JD & PS for further information.

Education & professional Qualifications

Essential

• Educated to GCSE or equivalent including Maths and English - Grade C / 4 and above
• Must have successfully completed the Level 2 Pharmacy Service Assistant apprenticeship or equivalent

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Experience

Essential

• Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
• Able to prioritise workload effectively.

Desirable

• Previous experience of working in a Pharmacy
• Experience of stock management
• Previous employment in the NHS

Skills and aptitudes

Essential

• Team member with an adaptable and flexible approach to work, willing to adapt to changing situations.
• Able to respond to unpredictable work patterns.
• Ability to work well as a team member
• Demonstrated abilities to work to set procedures
• Demonstrated ability to prioritise routine daily tasks using own initiative
• Demonstrate ability to organise own workload
• Demonstrates initiative particularly in relation to problem solving
• Demonstrate ability to communicate effectively using clear written and spoken English
• Demonstrates basic numeracy skills, the ability to be able to add, multiply, subtract and divide
• Able to move heavy loads when required
• Familiar with computer systems and basic keyboard skills
• Demonstrated ability to show attention to detail
• Demonstrated ability to work accurately under pressure

Personal Qualities & attributes

Essential

• Ability to develop effective working relationships across the organization
• Effective organisational skills
• Ability to work in a busy environment
• Well-motivated
• Enthusiastic/positive attitude, self motivated and, hardworking
• Reliable to work weekends, bank holidays, and late nights.
• Accurate/meticulous
• Reliable with good attendance record

Others

Essential

• Able to do late duty, weekend duties and bank holidays as roistered
• Appreciation of need to maintain confidentiality and security
• Awareness of Equal Opportunities
• Enthusiastic and shows initiative
• Flexibility with regard to changes in work schedule
• Good attendance record and good time keeping/ time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).