Job summary
An exciting opportunity has arisen to join the Liver and Digestive Health HPB Surgery and Liver Transplant Service at the Royal Free Hospital.
The Liver and Digestive Health Division is seeking a new Clinical Pathway Manager to oversee the day-to-day management of their HPB Surgery and Liver Transplant Service.
The Royal Free Hospital is a tertiary HPB Surgery and Liver Transplant referral centre centre serving a wide geographical area, and provides secondary HPB Surgery and Liver Transplant services to the local population. The Unit has an international reputation for management of cirrhosis complications, including portal hypertension, and is a high volume TIPS centre. Liver transplant activity has increased steadily performing around 120 liver transplants each year. The unit has been a leader in promoting supportive and palliative care for patients with cirrhosis.
Main duties of the job
This involves developing strong working relationships and working closely with navigators, clinical pathway administrators and clinical team PAs within their team and other managers, all key members of the multi-disciplinary team within primary and secondary care and service users relating to the service specialty they cover to ensure all patients receive a consistent and effective service. This includes working with consultants, medical, nursing and therapy teams, divisional and operational managers, central appointment office, ward administrators, diagnostic and imaging departments, external agencies e.g. GPs, other hospitals, social services, police etc.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. The Royal Free London NHS FT believes in developing talent so the successful individual will be supported with any relevant training and mentorship necessary for success in the role. We are seeking an astute, talented leader so if this sounds like you and you are looking for a position where you are valued, developed and constructively challenged every day, then don't miss out on this opportunity.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description and person specification attached.
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description and person specification attached.
Person Specification
Education & Professional Qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development.
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Skills and Aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to use database
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to maintain excellent communication channels and good customer services
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Personal Qualities & Attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
Person Specification
Education & Professional Qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development.
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Skills and Aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to use database
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to maintain excellent communication channels and good customer services
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Personal Qualities & Attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
