Job summary
This post will be based at Chase Farm Hospital
Schedule: 37.5 Hours per week (7.5-hour shifts, Monday to Friday - you may be required to work some weekends/Bank Holiday - working within a rota)
We are looking for someone to work as an admissions administrator within a busy clinical area at Chase Farm Hospital. You would be responsible for providing a front-line reception service to the Chase Farm chemotherapy unit by delivering a high standard of customer care to a wide range of client groups including: the ward's multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, verifying, and recording a high standard of patient demographic and treatment data.
The post holder would need to ensure that all patient admissions, discharges, and attendances are recorded accurately.
The successful candidate us required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their own initiative and be able to problem solve in a clinical environment.
Main duties of the job
To provide a front of house reception service for patients or relatives arriving on the unit, welcoming all visitors and directing as appropriate. Main tasks of this role are as follows:
Answering telephones and responding to patient/clinician queriesEnsuring the bed boards are up to dateOrganising transport bookings,Providing weekly and monthly activity figures with the unitTo provide a confidential and high standard general administrative support to the unitEnsuring that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real timeHandling incoming/outgoing post and distribute or act as necessaryAny other necessary administrative responsibilities for the unit as and when required
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please visithttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education
Essential
- NWQ Level 3 or equivalent experience
Experience
Essential
- Previous experience of working in a healthcare setting
- Experience of working in a public/patient facing role
- Experience and understanding of Cerner or similar electronic patient administration systems
Skills and aptitudes
Essential
- Clear and concise verbal and written communication skills
- Ability to use own initiative and problem solve in a busy clinical environment
- Good level of computer literacy skills - proficient in Microsoft Office package and use of databases
- Ability to work within a multidisciplinary team
- Typing and data entry skills
- Flexible and adaptable to the changing needs of a busy clinical service
- Time management and organizational skills
Personal qualities and attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify when escalation to senior staff is necessary
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values:
Person Specification
Education
Essential
- NWQ Level 3 or equivalent experience
Experience
Essential
- Previous experience of working in a healthcare setting
- Experience of working in a public/patient facing role
- Experience and understanding of Cerner or similar electronic patient administration systems
Skills and aptitudes
Essential
- Clear and concise verbal and written communication skills
- Ability to use own initiative and problem solve in a busy clinical environment
- Good level of computer literacy skills - proficient in Microsoft Office package and use of databases
- Ability to work within a multidisciplinary team
- Typing and data entry skills
- Flexible and adaptable to the changing needs of a busy clinical service
- Time management and organizational skills
Personal qualities and attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify when escalation to senior staff is necessary
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
