Job summary
An exciting opportunity has arisen to join the Neurology department at Royal Free London. The successful candidate will be expected to work within a team of Patient Navigators or Clinical Pathway Administrators and be responsible for the smooth running of the patient journey from referral to discharge. This will be achieved by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
This post will be a 12-month fixed term contract. It will also be offered as a secondment opportunity where appropriate.
Main duties of the job
The Neurology service is looking for a dynamic and resilient clinical pathway navigator to join our team. This is a pivotal role within the team and will be supported by the Clinical Pathway Manager. You would be responsible for maintaining service delivery and improvement within the department.
Be able to work within a multi-disciplinary team, supporting medical and nursing colleagues within the departmentBe proactive, enthusiastic, and resilient Be able to support and reassure patients attending the Neurology service
The successful candidate will be based at our Hampstead site, and will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of working with various staff groups and excellent communication & organisational skills.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please visithttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and professional qualifications
Essential
- English and Maths at GCSE level or equivalent.
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Degree or diploma level qualification or professional equivalent
Experience
Essential
- Experience of managing and prioritising workloads and working to deadlines
- Experience of working in a fast-paced, pressured environment
Desirable
- Previous experience of working with patients in a healthcare environment
- Previous administrative experience
- Previous experience of working with the public
- Experience of using Cerner
Skills and aptitudes
Essential
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- IT literate
- Strong working knowledge of MS Outlook
- Highly proficient in the use of Excel
- Understanding what is meant by patient confidentiality
- A confident communicator (excellent written aptitudes and verbal skills)
- Ability to learn and assimilate information quickly and easily
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Personal qualities and attributes
Essential
- Proactive, forward-thinking, quick problem solving attitude.
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal qualities and attributes
Essential
- Excellent interpersonal skills
- Proactive, forward-thinking, quick problem solving attitude
Other
Essential
- Ability to work without direct supervision
- Ability to work flexibly according to the demands of the service
- Maintain a high level of professionalism in manner
- Reliability - good time keeping
Person Specification
Education and professional qualifications
Essential
- English and Maths at GCSE level or equivalent.
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Degree or diploma level qualification or professional equivalent
Experience
Essential
- Experience of managing and prioritising workloads and working to deadlines
- Experience of working in a fast-paced, pressured environment
Desirable
- Previous experience of working with patients in a healthcare environment
- Previous administrative experience
- Previous experience of working with the public
- Experience of using Cerner
Skills and aptitudes
Essential
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- IT literate
- Strong working knowledge of MS Outlook
- Highly proficient in the use of Excel
- Understanding what is meant by patient confidentiality
- A confident communicator (excellent written aptitudes and verbal skills)
- Ability to learn and assimilate information quickly and easily
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Personal qualities and attributes
Essential
- Proactive, forward-thinking, quick problem solving attitude.
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal qualities and attributes
Essential
- Excellent interpersonal skills
- Proactive, forward-thinking, quick problem solving attitude
Other
Essential
- Ability to work without direct supervision
- Ability to work flexibly according to the demands of the service
- Maintain a high level of professionalism in manner
- Reliability - good time keeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
