Job summary
The Acute Oncology Service at the Royal Free London provides urgent advice and care to unwell cancer patients experiencing side effects from their disease and treatment.
The acute oncology team is a friendly and welcoming team who work closely and have good relationships with a wide range of departments across the trust including both inpatient and outpatient clinical settings.
The team is looking to expand with a healthcare assistant or healthcare support worker to work closely with the Acute Oncology Advanced Nurse Practitioners.
We work in close contact with the patient flow team who provide a 24 hour access to the trust as well as the oncology outpatient and emergency departments.
As an innovative and forward-thinking team we are always looking to improve operations for the benefit of our patients and colleagues so welcome and new and exciting ideas.
We promote a healthy work-life balance and understand that cancer care is a challenging field and our friendly team work closely together to adopt a supportive culture. The trust also offers free and confidential counselling support and discounted onsite treatments from our complimentary therapy team.
We are dedicated to our staff development and invest in your career development with access to further education and training opportunities for your progression.
Main duties of the job
1.1 Provide 24/7 telephone helpline service to enable patients to access expert advice and management with the side effects of their treatments.
1.2 Communicate with patients and/or their carers regarding their care management dealing with highly sensitive information requiring sympathy and reassurance and where there are often barriers to understanding.
1.3 Assess patient provided information and provide appropriate and safe advice on a range of clinical issues.
1.4 Make clinical judgements from caller information, evaluating alternative courses of action.
1.5 Organise workload to ensure all calls are answered in a timely manner.
1.6 Ensure that all computerised records are accurate and kept up to date.
1.7 Liaise with the multi-disciplinary team with respect to the management of the critically ill patient.
1.8 Ensure effective communication between patients, their families and the healthcare team in order to maintain continuity of care and that appropriate and consistent information is conveyed to patients and their families.
1.9 Ensure effective and timely communications with the Acute Oncology Management teams at local hospitals is maintained.
1.10 Maintain links with specialist nurses and with GPs and nursing teams in the community to ensure continuity of care.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Therapy Services has a high profile within the Trust, being firmly committed to quality improvement, audit, service evaluation and improvement. We undertake yearly presentations of our achievements for the year; undertaking PDSA and QI projects to ensure we are delivering the most effective, safe and high quality service.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Skills and aptitudes
Essential
- Excellent communication skills
- Ability to work as part of a team as well as on own initiative, within boundaries of role.
- Numerate with basic calculations and literate
- Good customer service skills, listening skills, empathetic.
- Able to use basic IT applications such as word processors and spreadsheets
Desirable
- Ability to deliver a high quality of care
- Ability to prioritise and manage heavy workloads and complete tasks effectively
Knowledge
Essential
- Experience of working as a healthcare assistant / support worker in an acute/clinic hospital environment
- Be able to demonstrate knowledge of risks to patients and staff including health and safety
- Demonstrate awareness of patient needs in an acute environment.
- Demonstrate knowledge and Understanding of Information Governance
- I&T literate demonstrate use of IT in day -to -day work. Including telephony
Desirable
- Demonstrate awareness of patient needs in an acute environment.
- SACT knowledge
- Understanding of UKONs triage tool
Values
Essential
- Ability to demonstrate the organisational values and behaviours.
Personal Qualities & attribute
Essential
- Effective interpersonal skills
- Ability and willingness to learn and accept responsibility.
- Acknowledges limitations in knowledge and Skills
- Pleasant disposition , Motivated ,Reliable, punctual, conscientious, calm
Desirable
- Willingness to learn new skills through practical experience
- Reliable work record.
- Flexible
Education & professional Qualifications
Essential
- Educational qualifications in Maths and English
- Relevant health care experience
- Good basic level of English language demonstrated through effective written and verbal communication skills
Desirable
- NVQ level 2 in Health and Social Car
Person Specification
Skills and aptitudes
Essential
- Excellent communication skills
- Ability to work as part of a team as well as on own initiative, within boundaries of role.
- Numerate with basic calculations and literate
- Good customer service skills, listening skills, empathetic.
- Able to use basic IT applications such as word processors and spreadsheets
Desirable
- Ability to deliver a high quality of care
- Ability to prioritise and manage heavy workloads and complete tasks effectively
Knowledge
Essential
- Experience of working as a healthcare assistant / support worker in an acute/clinic hospital environment
- Be able to demonstrate knowledge of risks to patients and staff including health and safety
- Demonstrate awareness of patient needs in an acute environment.
- Demonstrate knowledge and Understanding of Information Governance
- I&T literate demonstrate use of IT in day -to -day work. Including telephony
Desirable
- Demonstrate awareness of patient needs in an acute environment.
- SACT knowledge
- Understanding of UKONs triage tool
Values
Essential
- Ability to demonstrate the organisational values and behaviours.
Personal Qualities & attribute
Essential
- Effective interpersonal skills
- Ability and willingness to learn and accept responsibility.
- Acknowledges limitations in knowledge and Skills
- Pleasant disposition , Motivated ,Reliable, punctual, conscientious, calm
Desirable
- Willingness to learn new skills through practical experience
- Reliable work record.
- Flexible
Education & professional Qualifications
Essential
- Educational qualifications in Maths and English
- Relevant health care experience
- Good basic level of English language demonstrated through effective written and verbal communication skills
Desirable
- NVQ level 2 in Health and Social Car
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
