Job summary
We are looking for an experienced administrator with the ability to work as part of a team to join our Max Fax and Orthodontics Department to oversee the patient pathway from referral to treatment, along with other admin duties. TheMax Fax and Orthodontics Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.
The role will be based at either our Chase Farm site, this is subject to change and will require cross site covering.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
General admin and clerical duties including answering phones, dealing with patient/GP/ colleague enquiries. Managing generic email account, validating and managing patient pathways, monitoring Consultant annual leave and clinic cancellations and actioning your EPR message centre.
To be successful in this role:- You will have excellent written and communication skills- You will have a good telephone manner- You will have sound organisational skills- You will be able to work both in a team environment and autonomously- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.
Refer to job description and person specification for more info
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- AMSPAR/NVQ in administration
Experience
Essential
- Previous medical secretary experience and working knowledge of Medical Terminology
- Experience of dealing with the general public
- Experience of working in a busy environment
Desirable
- Previous NHS experience
- Previous experience of Patient Administration systems
Skills
Essential
- Clear concise verbal and written communication skills
- Good customer care skills
- Ability to organise and prioritise workload
- Working knowledge of IT applications, (e.g. e-mail, excel, power point)
- Excellent telephone manner
- Detailed knowledge of patient pathways
Desirable
- o Awareness of National and Trust pathway targets (such as 18 week RTT target)
- o Ability to learn and assimilate information quickly o Ability to use databases
- o Proof of continuous learning and development
Personal Qualities & attribute
Essential
- Patient Focussed Friendly and approachable
- Ability to remain calm and objective and work well under pressure
- Flexible and adaptable
- Ability to work as part of a multidisciplinary team
- Ability to work on own initiative
- Well organised and methodical
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- AMSPAR/NVQ in administration
Experience
Essential
- Previous medical secretary experience and working knowledge of Medical Terminology
- Experience of dealing with the general public
- Experience of working in a busy environment
Desirable
- Previous NHS experience
- Previous experience of Patient Administration systems
Skills
Essential
- Clear concise verbal and written communication skills
- Good customer care skills
- Ability to organise and prioritise workload
- Working knowledge of IT applications, (e.g. e-mail, excel, power point)
- Excellent telephone manner
- Detailed knowledge of patient pathways
Desirable
- o Awareness of National and Trust pathway targets (such as 18 week RTT target)
- o Ability to learn and assimilate information quickly o Ability to use databases
- o Proof of continuous learning and development
Personal Qualities & attribute
Essential
- Patient Focussed Friendly and approachable
- Ability to remain calm and objective and work well under pressure
- Flexible and adaptable
- Ability to work as part of a multidisciplinary team
- Ability to work on own initiative
- Well organised and methodical
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
