Job summary
Work as part of a team within a dedicated speciality/patient group to ensure that alladministrative functions for patients from the time of GP referral to the time of dischargeare coordinated in line with specific care pathway instructions to facilitate the smoothrunning of the patients' journey. Where a patient has multiple specialist needs, assist thepatient in coordinating their pathways to reduce multiple appointments across the Trust
Main duties of the job
o General administrative duties for the department such a, filing of all correspondence(including patient letters), results, photocopying and distribution of mail - identify ando Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.o Review the actions and instructions generated from the transcription service when requested e.g., ensuring that correspondence or test results are sent to a clinician in a different specialty.o Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.o Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.o Phone patients to provide instructions, reminders, and information where necessary.o Attend and participate in meetings relevant to the role as required.o Provide patient navigation services for satellite and off-site locations.o Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.o Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.o This job description outlines the current main responsibilities of the post.
About us
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our videoWelcome to the Royal Free
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
oRSA 2 or RSA 3 word processing/typing or equivalent experience
Essential
Knowledge of medical terminology
Essential
- Achieved grade and 1 year experience
English and Maths at GCSE level or equivalent
Essential
Experience and evidence
Essential
- 1 Year experience and evidence base answered
Desirable
Desirable
Essential
- 1 year NHS experience or equivalent
Desirable
- 1 year NHS experience or equivalent
Demonstrable ability to meet the Trust Values
Essential
- Application and interview
- 1 year
oExperience of dealing with non-routine and complex problems
Essential
Excellent written and verbal communication skills
Essential
Team work and ability to develop strong collaborative working relationships within different teams
Essential
Ability to work without direct supervision
Essential
Excellent organisational skills with meticulous attention to detail
Essential
oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
Essential
Understanding patient confidentiality
Essential
Knowledge of Cerner
Essential
oAbility to maintain excellent communication channels and good customer services
Essential
oMaintain a high level of professionalism in manner
Essential
oAbility to work under pressure and use own initiative to prioritise tasks
Essential
oGood interpersonal skills having a friendly and approachable manner
Essential
oProactive, forward-thinking, quick problem solving attitude
Essential
Reliability - good time keeping
Essential
Person Specification
oRSA 2 or RSA 3 word processing/typing or equivalent experience
Essential
Knowledge of medical terminology
Essential
- Achieved grade and 1 year experience
English and Maths at GCSE level or equivalent
Essential
Experience and evidence
Essential
- 1 Year experience and evidence base answered
Desirable
Desirable
Essential
- 1 year NHS experience or equivalent
Desirable
- 1 year NHS experience or equivalent
Demonstrable ability to meet the Trust Values
Essential
- Application and interview
- 1 year
oExperience of dealing with non-routine and complex problems
Essential
Excellent written and verbal communication skills
Essential
Team work and ability to develop strong collaborative working relationships within different teams
Essential
Ability to work without direct supervision
Essential
Excellent organisational skills with meticulous attention to detail
Essential
oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
Essential
Understanding patient confidentiality
Essential
Knowledge of Cerner
Essential
oAbility to maintain excellent communication channels and good customer services
Essential
oMaintain a high level of professionalism in manner
Essential
oAbility to work under pressure and use own initiative to prioritise tasks
Essential
oGood interpersonal skills having a friendly and approachable manner
Essential
oProactive, forward-thinking, quick problem solving attitude
Essential
Reliability - good time keeping
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
