Job summary
An exciting opportunity has arisen for an experienced and motivated Patient flow Manager to join the Royal Free Private Patients Unit (PPU). This role is central to supporting safe, timely and effective flow across the PPU, working closely with the nursing leadership team to ensure high standards of patient care and experience.
The postholder will collaborate with multi-disciplinary teams to oversee admissions, transfers and discharges proactively managing capacity in a fast-paced environment. This position offers the opportunity to influence day to day patient flow, contribute to service improvement, and support the delivery of safe, responsive and patient-centres care within the PPU.
Main duties of the job
Oversee safe and effective patient flow across the Private Patients Unit (PPU), ensuring timely admissions, transfers and discharges.
The post holder will provide strong operational leadership across the PPU, leading daily huddles, facilitating multidisciplinary team (MDT) meetings for complex admissions, and representing the PPU at Trust-wide bed, site and staffing meetings.
The role requires close collaboration with PPU managers, senior nursing teams, consultants, medical teams, administrative services, insurers and wider multidisciplinary teams to optimise capacity, communication and operational efficiency.
The postholder will apply clinical and operational knowledge to set priorities, manage clinical and organisational risk, and support, train, and guide nursing, medical and ancillary staff.
The post holder will ensure that all responsibilities are delivered in line with the PPU's commitment to providing a high-quality private patient experience, ensuring clinical excellence, financial awareness, and outstanding patient-centred care.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role at the Private Patients Unit in Royal Free Hospital.
Job description
Job responsibilities
Please see attached job description for more information about this role at the Private Patients Unit in Royal Free Hospital.
Person Specification
Educational and Professional Qualifications
Essential
- First level registration
- Evidence of post-registration education/qualification relevant to specialty
- Mentorship qualification
Experience
Essential
- Significant post registration clinical experience in an acute hospital setting, preferably within private patient unit
- Experience in bed flow management, including coordination across multidisciplinary teams.
- Experience of teaching/assessing/supervising others in a clinical setting
- Evidence of experience in conducting quality audits
- Experience in facilitating MDT meetings and complex case coordination
Skills and Attitudes
Essential
- Knowledge of current advances and pathways of care relevant to specialty
- Excellent communication skills with the ability to convey sensitive information compassionately and effectively. Provide support to patients and families in distressing or challenging situations, including care of terminally ill and interactions with distressed relatives.
- Ability to influence and negotiate with others. Ability to organise and plan own time and that of junior staff and learners.
- Skilled in use of computer/keyboard
- Knowledge of clinical governance issues e.g. handling complaints, clinical risk management
- Ability to problem-solve, prioritise and to work to deadlines
- Ability to develop collaborative working relationships with multi professional teams
- Able to manage stressful situations and challenge decisions to ensure that patient needs are met
- Able to lead, manage and motivate others in complex problem solving and assessment skills
Personal Qualities and Attributes
Essential
- Be a positive role model with the ability to demonstrate a credible and professional approach
- Ability to demonstrate initiative and solve problems
- Ability to work as a team and form professional relationships with colleagues
- Adaptable to change
- Resilient under pressure and able to maintain calm and control in challenging situations.
- To be flexible and approachable
- Flexibility in shift and working patterns to meet the needs of the service
Royal Free World Class Values
Essential
- Demonstrable ability to meet the trust values
Person Specification
Educational and Professional Qualifications
Essential
- First level registration
- Evidence of post-registration education/qualification relevant to specialty
- Mentorship qualification
Experience
Essential
- Significant post registration clinical experience in an acute hospital setting, preferably within private patient unit
- Experience in bed flow management, including coordination across multidisciplinary teams.
- Experience of teaching/assessing/supervising others in a clinical setting
- Evidence of experience in conducting quality audits
- Experience in facilitating MDT meetings and complex case coordination
Skills and Attitudes
Essential
- Knowledge of current advances and pathways of care relevant to specialty
- Excellent communication skills with the ability to convey sensitive information compassionately and effectively. Provide support to patients and families in distressing or challenging situations, including care of terminally ill and interactions with distressed relatives.
- Ability to influence and negotiate with others. Ability to organise and plan own time and that of junior staff and learners.
- Skilled in use of computer/keyboard
- Knowledge of clinical governance issues e.g. handling complaints, clinical risk management
- Ability to problem-solve, prioritise and to work to deadlines
- Ability to develop collaborative working relationships with multi professional teams
- Able to manage stressful situations and challenge decisions to ensure that patient needs are met
- Able to lead, manage and motivate others in complex problem solving and assessment skills
Personal Qualities and Attributes
Essential
- Be a positive role model with the ability to demonstrate a credible and professional approach
- Ability to demonstrate initiative and solve problems
- Ability to work as a team and form professional relationships with colleagues
- Adaptable to change
- Resilient under pressure and able to maintain calm and control in challenging situations.
- To be flexible and approachable
- Flexibility in shift and working patterns to meet the needs of the service
Royal Free World Class Values
Essential
- Demonstrable ability to meet the trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
