Job summary
An exciting opportunity has arisen for a part time Receptionist/General Administrator to join the Radiotherapy team at RFL, working Monday to Friday, 5.5 hours per day. The post-holder will be based at The Royal Free Hospital Hampstead site. You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team. You must demonstrate patience, caring and empathy as you will be dealing directly with patients with cancer and their carers
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use EPR and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a "can do" attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.
Main duties of the job
To welcome patients, carers and visitors to Radiotherapy in a friendly andsupportive manner.To communicate appropriately and sensitively with staff visiting or calling thedepartment.
To take and divert telephone calls and record comprehensive messages from patients, staff and members of the public.To respond and deal with telephone queries from patients, carers, themultidisciplinary team and external sources.To dealing with post and correspondence to GPs and other medicalprofessionals in a timely manner.To enter radiotherapy appointments onto EPR.To ensure correct data entry onto EPR for radiotherapy related
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrate ability to meet Trust Values
Education
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent
Experience
Desirable
- Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar
- Knowledge / experience of computer systems
Skills and Aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- A high degree of accuracy and attention to detail
- Experience of prioritising own workload in a highly pressured working environment. Tact and Diplomacy
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
- Good IT skills, including proficiency in the use of windows based applications
- Excellent organisational skills
- Experience of record keeping
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
Personal Qualities
Desirable
- Self-motivated and solution focused
- Flexible and adaptable
Other Requirements
Essential
- Positive approach to service needs
- Reliable
- Polite
Desirable
- Prepared to learn new skills
- Confident
- Be able to undertake moderate physical efforts for periods of time to lift, file and carry.
Person Specification
Royal Free World Class Values
Essential
- Demonstrate ability to meet Trust Values
Education
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent
Experience
Desirable
- Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar
- Knowledge / experience of computer systems
Skills and Aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- A high degree of accuracy and attention to detail
- Experience of prioritising own workload in a highly pressured working environment. Tact and Diplomacy
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
- Good IT skills, including proficiency in the use of windows based applications
- Excellent organisational skills
- Experience of record keeping
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
Personal Qualities
Desirable
- Self-motivated and solution focused
- Flexible and adaptable
Other Requirements
Essential
- Positive approach to service needs
- Reliable
- Polite
Desirable
- Prepared to learn new skills
- Confident
- Be able to undertake moderate physical efforts for periods of time to lift, file and carry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
