Job summary
An exciting opportunity has arisen for a motivated and highly organised individual to join the Chronic Fatigue (ME/CFS) Service at the Royal Free Hospital as a Clinical Pathway Navigator on a 12-month fixed term contract.
This non-clinical administrative role sits within the Infection Directorate and is key to ensuring the smooth coordination of patient pathways, accurate data capture, and compliance with Trust standards.
The postholder will work with a high level of autonomy, providing specialist administrative and coordination support to clinicians and patients in this complex and challenged service. You will help ensure that patients progress through their care pathway efficiently, that all data is complete and accurate, and that governance requirements are fully met.
This is an excellent opportunity for someone with strong organisational, data, and communication skills who is passionate about improving patient experience through high-quality administrative support.
Main duties of the job
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Manage the Patient Tracking List (PTL) and ensure all patient pathway data is accurate, complete, and compliant with Trust and national standards.
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Coordinate the patient journey from referral to discharge, liaising with clinicians, referrers, and administrative colleagues to maintain timely progress.
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Follow up with clinicians on outstanding administrative actions to support good governance and data integrity.
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Provide comprehensive administrative support to the ME/CFS multidisciplinary team, including scheduling, minute taking, correspondence, and data reporting.
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Act as a non-clinical point of contact for patients and carers, providing clear and compassionate information about appointments and pathway progress.
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Support cross-cover arrangements and assist other services within the Infection Directorate as required to maintain service continuity.
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Work proactively and independently to resolve pathway issues, escalate concerns, and contribute to service improvement initiatives.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please visit
https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Personal Qualities & attributes
Essential
- Patient Focussed
- Friendly and approachable
- Ability to cope well under pressure
- Flexible and adaptable
- Ability to work as part of a multidisciplinary team
- Ability to work on own initiative
- Well organised and methodical
- Ability to remain calm and objective and work well under pressure
Skills and aptitudes
Essential
- Clear concise verbal and written communication skills
- Good customer care skills
- Ability to organise and prioritise workload
- Working knowledge of IT applications, (e.g. e-mail, excel, power point)
- Excellent telephone manner
- Detailed knowledge of patient pathways
- Skills in data management and analysis, with a focus on accuracy and attention to detail.
Experience
Essential
- Previous experience working in a healthcare setting, particularly in administrative or coordination roles.
- Experience of working in a busy environment
Desirable
- Previous NHS experience
- Previous experience of Patient Administration systems
Education & professional Qualifications
Essential
- GCSEs (or equivalent) including English and Maths at grade C or above.
Desirable
- NVQ Level 3, BTEC or equivalent in a relevant field
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Person Specification
Personal Qualities & attributes
Essential
- Patient Focussed
- Friendly and approachable
- Ability to cope well under pressure
- Flexible and adaptable
- Ability to work as part of a multidisciplinary team
- Ability to work on own initiative
- Well organised and methodical
- Ability to remain calm and objective and work well under pressure
Skills and aptitudes
Essential
- Clear concise verbal and written communication skills
- Good customer care skills
- Ability to organise and prioritise workload
- Working knowledge of IT applications, (e.g. e-mail, excel, power point)
- Excellent telephone manner
- Detailed knowledge of patient pathways
- Skills in data management and analysis, with a focus on accuracy and attention to detail.
Experience
Essential
- Previous experience working in a healthcare setting, particularly in administrative or coordination roles.
- Experience of working in a busy environment
Desirable
- Previous NHS experience
- Previous experience of Patient Administration systems
Education & professional Qualifications
Essential
- GCSEs (or equivalent) including English and Maths at grade C or above.
Desirable
- NVQ Level 3, BTEC or equivalent in a relevant field
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
