Job summary
The Royal Free Hepatology team are seeking an experienced administrator with excellent communication skills and a high degree of empathy to engage and support patients to attend their medical appointments.
The goal is to ensure a smooth pathway for patients with suspected liver disease from diagnosis through to treatment and follow up as part of a liver surveillance programme which aims to detect liver cancer at an early stage, so that patients can benefit from curative treatment.
Main duties of the job
The post holder will:
- Work with the clinical and operational teams to provide a high quality, effective administrative support across two liver disease surveillance projects
- Provide a point of contact for patients identified via the liver surveillance pathway
- Provide streamlined administration processes around the patient and their individual needs, ensuring clinic appointments are made and communicated to the patient
- Increase the number of patients identified via the Community Liver Health Check project being offered liver surveillance
- Work closely with the HCC (hepatocellular carcinoma - liver cancer) MDT (multi-disciplinary team) to support the adoption of a recall database to ensure a robust system for tracking patients
- Participate in and identify ways of development for the liver surveillance pathways
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see the attached Person specification and Job description for more information on working at Royal Free London.
Job description
Job responsibilities
Please see the attached Person specification and Job description for more information on working at Royal Free London.
Person Specification
System and organisational skills
Essential
- Experience of using databases and enterprise wide systems
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of NHS computer systems
- Knowledge of Cerner
- Experience of managing and prioritising own workload and working to deadlines
Personal qualities and attribute
Essential
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Reliability - good time keeping
Desirable
- Ability to learn and assimilate information quickly
Education and professional qualifications
Essential
- English and Maths at GCSE level or equivalent
- RSA 2 or RSA 3 word processing/typing or equivalent experience
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Person Specification
System and organisational skills
Essential
- Experience of using databases and enterprise wide systems
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of NHS computer systems
- Knowledge of Cerner
- Experience of managing and prioritising own workload and working to deadlines
Personal qualities and attribute
Essential
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Reliability - good time keeping
Desirable
- Ability to learn and assimilate information quickly
Education and professional qualifications
Essential
- English and Maths at GCSE level or equivalent
- RSA 2 or RSA 3 word processing/typing or equivalent experience
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
