Job summary
The Plastic Surgery Department at Mount Vernon Hospital, part of the Royal Free London NHS Trust are looking for an Outpatients Booking Clerk to join our team and provide administrative support and a high standard of care to support delivery of our service.
Main duties of the job
The Outpatients Booking Clerk will provide administrative support within Plastic Surgery Department located at Mount Vernon Hospital delivering a high standard of care within a patient focused environment. The role involves working within the administration team with close working relationships with nursing and clinical teams.
The post holder will ensure the administrative needs of the service are met and carry out a range of effective administration processes to support the delivery of high-quality patient care.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please visit
https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
The post holder will provide administrative support booking Outpatients appointments for the service from incoming referrals by GP (via eRs), tertiary referrals from other sites ensuring clinical information is available to the Clinicians.
The post holder will work closely with the administrative team in providing front of house reception support when required and perform a variety of general administrative tasks to ensure smooth running of the Department.
The Outpatients Booking Clerk will be directly supervised on a day to day basis, and is responsible for the management and prioritisation of their own workload.
Job description
Job responsibilities
The post holder will provide administrative support booking Outpatients appointments for the service from incoming referrals by GP (via eRs), tertiary referrals from other sites ensuring clinical information is available to the Clinicians.
The post holder will work closely with the administrative team in providing front of house reception support when required and perform a variety of general administrative tasks to ensure smooth running of the Department.
The Outpatients Booking Clerk will be directly supervised on a day to day basis, and is responsible for the management and prioritisation of their own workload.
Person Specification
World Class Care values
Essential
- Demonstrate ability to meet the Trust values
Qualifications
Essential
- GCSE Maths & English (or equivalent) at Grade C/4 or above
Desirable
- NVQ Level 3 or equivalent
Experience
Essential
- Experience of working in a public/patient facing role
- Work experience in a healthcare setting
Skills
Essential
- Clear and concise verbal and written communication
- Good organisation skills with attention to detail
- Ability to use initiative and problem solve in a busy environment
- Typing and data entry skills
- Good levels of computer skills and Microsoft applications
- Flexible and adaptable to the changes needs of service
- Ability to work within a multidisciplinary team
- Time managements and organisational skills
Personal qualities and attributes
Essential
- Sympathetic attitude to patients who may be distressed or anxious
- Good interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Person Specification
World Class Care values
Essential
- Demonstrate ability to meet the Trust values
Qualifications
Essential
- GCSE Maths & English (or equivalent) at Grade C/4 or above
Desirable
- NVQ Level 3 or equivalent
Experience
Essential
- Experience of working in a public/patient facing role
- Work experience in a healthcare setting
Skills
Essential
- Clear and concise verbal and written communication
- Good organisation skills with attention to detail
- Ability to use initiative and problem solve in a busy environment
- Typing and data entry skills
- Good levels of computer skills and Microsoft applications
- Flexible and adaptable to the changes needs of service
- Ability to work within a multidisciplinary team
- Time managements and organisational skills
Personal qualities and attributes
Essential
- Sympathetic attitude to patients who may be distressed or anxious
- Good interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
