Job summary
The Royal Free London NHS Foundation Trust is one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year. Here, at The Royal Free NHS Foundation Trust hospitals, we are passionate about delivering the highest quality care to all our patients.
As a 100% wholly owned subsidiary of Royal Free London Group , RFL Property Services (RFLPS) was formed in 2018 which has embarked on a journey of transformational change in the way estate services are delivered within the NHS and deliver a ground-breaking operating model for services that overcome traditional organisational boundaries.
In order to help us maintain our services, we are looking to recruit enthusiastic, motivated and committed individuals for the position of a Band 2 Retail Catering Assistant (Shop) as BANK employees.
Days/Hours: various shifts, 10-3 Monday - Friday, Weekend cover also.
**VISA SPONSORSHIP DOES NOT APPLY TO THIS ROLE**
Main duties of the job
Royal Free World Class Values:
The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike.
The Retail Catering and Shop Assistant will assist with daily operational duties within the Retail Caf and Shop at Chase Farm Hospital, and occasional related hospitality activities based in Enfield, North London. The Retail Caf and Shop services are under the direct management of RFLPS.
Some of the key duties and responsibilities of a Retail Catering and Shop Assistant include opening and closing of the shop, food preparation and cooking, cleaning, dish washing, serving customers food, coffees and other beverages, stock control, till control and material transfers within the associated areas as and when its required.
Working as part of a team, the post holder will assist with the production, delivery and service of food and shop items to customers visiting the hospital. This will include cleaning of areas, equipment and materials used in providing service, operation of dishwashers and other catering equipment and adherence to all food safety policy, procedures and regulations.
FOR FURTHER INFORMATION PLEASE REFER TO ATTACHED JD & PS.
About us
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Our size, scale and influence could offer the opportunities on bank that works around your lifestyle.
Job description
Job responsibilities
CLINICAL RESPONSIBILITIES
1. This is a non-clinical role however the post holder is expected to work as part of thewider multidisciplinary team to ensure that patients are provided with the best possible care.
SERVICE RESPONSIBILITIES
1.Deliver retail catering and shop services in the caf, vending and/or shop. Some duties will include using mechanical or electrical equipment, for example using the barista coffee machine, ovens, hot-plates and dish machine.
2.Assist where necessary/appropriate with basic food preparation, including vegetables, fruit, salads, sandwiches, breakfast foods, etc, ensuring that all food is served is to a high standard and always bearing in mind portion control, content, temperature and appearance.
3.Prepare the service area with the necessary service equipment, cutlery,condiments, food etc. as directed by the Supervisor/Manager. Assist with the safe and effective cleaning of meal service areas and equipment before and after service in accordance with cleaning schedules and the correct operation of cleaning and dishwashing equipment as instructed. The postholder will operate a clean as you go policy of work at all times.
4.The post holder is an ambassador of the RFLPS brand and will wear the correct uniform and ID badge at all times and be courteous and polite to all customers in-person, when answering the telephone or dealing with any service issues or requests.
5.Be prepared to work as a barista, cashier, server, catering cleaner, basic cook, shop management and other functions necessary to ensure a comprehensivecatering operation.
FOOD SAFETY RESPONSIBILITES
1.Observe Food Hygiene and Safety Regulations at all times. Maintain the highest standards of personal hygiene and a clean and tidy appearance of yourself and any area you work in, in accordance with the Hygiene Policy and other current/relevantlegislation.
2.The postholder must maintain a high standard of personal hygiene and fully comply with the RFLPS and the Trusts s Hygiene Policy and all current food safety legislation at all times, including the reporting of illness to a supervisor/manager.
3.The post holder must observe HACCP hazards, COSHH and attend COSHH /HACCP training when required. He / she will ensure that any PPE, for example a hairnet, gloves, facemask, gauntlets etc. required to carry out the job safely is worn, for example to always wear protective clothing when working in cold areas.
4.Prepare catering records as instructed.
5.The post holder will dispose of waste food and general waste safely and correctly using the waste disposal unit where appropriate.
6.Report any sightings of pests to the supervisor immediately.
7.Ensure that the first in first out principle of stock rotation is used at all times and that attention is given to shelf-life dates when receiving and issuing goods.
8.Comply with the departmental and current food safety legislation in all tasks undertaken.
OTHER RESPONSIBILITIES
1.Follow catering department policy and procedures and report any mechanical or safety defects and the need for repairs to the supervisor or duty catering manager in his/her absence.
2.Report any accidents, near misses or incidents immediately as per theaccident/incident procedure and inform a supervisor/ manager.
4.Attend training sessions as required and team meetings.
5.The postholder must ensure correct and economical use of materials and equipment as instructed.
6.Ensure full compliance of MAST trainings.
FOR FURTHER INFORMATION PLEASE REFER TO ATTACHED JD & PS.
Job description
Job responsibilities
CLINICAL RESPONSIBILITIES
1. This is a non-clinical role however the post holder is expected to work as part of thewider multidisciplinary team to ensure that patients are provided with the best possible care.
SERVICE RESPONSIBILITIES
1.Deliver retail catering and shop services in the caf, vending and/or shop. Some duties will include using mechanical or electrical equipment, for example using the barista coffee machine, ovens, hot-plates and dish machine.
2.Assist where necessary/appropriate with basic food preparation, including vegetables, fruit, salads, sandwiches, breakfast foods, etc, ensuring that all food is served is to a high standard and always bearing in mind portion control, content, temperature and appearance.
3.Prepare the service area with the necessary service equipment, cutlery,condiments, food etc. as directed by the Supervisor/Manager. Assist with the safe and effective cleaning of meal service areas and equipment before and after service in accordance with cleaning schedules and the correct operation of cleaning and dishwashing equipment as instructed. The postholder will operate a clean as you go policy of work at all times.
4.The post holder is an ambassador of the RFLPS brand and will wear the correct uniform and ID badge at all times and be courteous and polite to all customers in-person, when answering the telephone or dealing with any service issues or requests.
5.Be prepared to work as a barista, cashier, server, catering cleaner, basic cook, shop management and other functions necessary to ensure a comprehensivecatering operation.
FOOD SAFETY RESPONSIBILITES
1.Observe Food Hygiene and Safety Regulations at all times. Maintain the highest standards of personal hygiene and a clean and tidy appearance of yourself and any area you work in, in accordance with the Hygiene Policy and other current/relevantlegislation.
2.The postholder must maintain a high standard of personal hygiene and fully comply with the RFLPS and the Trusts s Hygiene Policy and all current food safety legislation at all times, including the reporting of illness to a supervisor/manager.
3.The post holder must observe HACCP hazards, COSHH and attend COSHH /HACCP training when required. He / she will ensure that any PPE, for example a hairnet, gloves, facemask, gauntlets etc. required to carry out the job safely is worn, for example to always wear protective clothing when working in cold areas.
4.Prepare catering records as instructed.
5.The post holder will dispose of waste food and general waste safely and correctly using the waste disposal unit where appropriate.
6.Report any sightings of pests to the supervisor immediately.
7.Ensure that the first in first out principle of stock rotation is used at all times and that attention is given to shelf-life dates when receiving and issuing goods.
8.Comply with the departmental and current food safety legislation in all tasks undertaken.
OTHER RESPONSIBILITIES
1.Follow catering department policy and procedures and report any mechanical or safety defects and the need for repairs to the supervisor or duty catering manager in his/her absence.
2.Report any accidents, near misses or incidents immediately as per theaccident/incident procedure and inform a supervisor/ manager.
4.Attend training sessions as required and team meetings.
5.The postholder must ensure correct and economical use of materials and equipment as instructed.
6.Ensure full compliance of MAST trainings.
FOR FURTHER INFORMATION PLEASE REFER TO ATTACHED JD & PS.
Person Specification
Royal Free World Class Values
Essential
- Demonstrate ability to meet trust values
Skills and aptitudes
Essential
- Good verbal and written communication skills in English for face to face and written liaising with the team, all departments, customers, and partners with the hospital and across the Trust.
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Experience
Essential
- Experience in customer services and food preparation
Education & professional Qualifications
Desirable
- Food hygiene Level 2 certificate or above, either already qualified, otherwise will attain within the first 60 days of starting with RFLPS.
Personal Qualities & attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- Excellent interpersonal skills with the ability to relate to people at all levels.
- The ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential
- Able to stand long periods of time, bend to clean high and low and use cleaning chemicals.
- Able to lift and carry a minimum of 10kg loads
Person Specification
Royal Free World Class Values
Essential
- Demonstrate ability to meet trust values
Skills and aptitudes
Essential
- Good verbal and written communication skills in English for face to face and written liaising with the team, all departments, customers, and partners with the hospital and across the Trust.
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Experience
Essential
- Experience in customer services and food preparation
Education & professional Qualifications
Desirable
- Food hygiene Level 2 certificate or above, either already qualified, otherwise will attain within the first 60 days of starting with RFLPS.
Personal Qualities & attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- Excellent interpersonal skills with the ability to relate to people at all levels.
- The ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential
- Able to stand long periods of time, bend to clean high and low and use cleaning chemicals.
- Able to lift and carry a minimum of 10kg loads
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
