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Royal Free London NHS Foundation Trust

Macmillan Cancer Information Assistant

The closing date is 28 October 2025

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Job summary

We are looking for an enthusiastic Macmillan Cancer Information Assistant to join the team working part time from Monday to Wednesday 9:00am - 5:00pm. This is a fixed term post until the end of March 2026 to cover a secondment.

We offer a progressive environment with the support of a team and the department.

  • The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.
  • The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.
  • The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.
  • The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres . Some information outreach work at community healthcare locations will also be expected in this role.

The post holder will need to have the self-confidence, skills, knowledge and experience to work independently and flexibly, however Macmillan Information Specialists based at other Centres will be available for advice when required.

Main duties of the job

  • The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.
  • The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.
  • The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.
  • The post holder will know where to find information covering the entire range of cancers, all treatment modalities, local clinical services, statutory benefit issues, complementary therapies, and access to national/local support organisations.
  • The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres . Some information outreach work at community healthcare locations will also be expected in this role.
  • The post holder will work within Operational Policies for the Macmillan Information Centre and will be expected to use their own judgement and initiative in doing so.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year per annum (pro-rata) inclusive of HCAs

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

391-NMUH-7343932-A

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Job description

Job responsibilities

To interact with patients, carers or relatives to support access to high quality trusted cancer information resources and support

Triage of individual patient and carer/relative needs, confidential listening, verbal and written information materials, action planning and signposting to appropriate services.

Maintain a highly professional and confidential standard of work at all times. Keep up to date with knowledge of cancer support and information.

To use needs assessment skills to provide appropriate information through face-to-face, email, telephone, video/social media interactions. This information will cover:

The entire range of cancers

The full range of cancer treatments, including novel modalities

Accessing financial advice and welfare benefits support

Local Support Services

Survivorship issues (Living Beyond Cancer)

Complementary therapies

Psychosocial support

Access to local/national support organisations e.g. tumour-specific charities.

To document activity data (core data) for all interactions via input into the Macmillan database, and to provide the data to Macmillan and the Trust on a quarterly basis, or upon request.

Collect data in a timely and accurate manner e.g. for service monitoring, audits or quality improvement initiatives.

Job description

Job responsibilities

To interact with patients, carers or relatives to support access to high quality trusted cancer information resources and support

Triage of individual patient and carer/relative needs, confidential listening, verbal and written information materials, action planning and signposting to appropriate services.

Maintain a highly professional and confidential standard of work at all times. Keep up to date with knowledge of cancer support and information.

To use needs assessment skills to provide appropriate information through face-to-face, email, telephone, video/social media interactions. This information will cover:

The entire range of cancers

The full range of cancer treatments, including novel modalities

Accessing financial advice and welfare benefits support

Local Support Services

Survivorship issues (Living Beyond Cancer)

Complementary therapies

Psychosocial support

Access to local/national support organisations e.g. tumour-specific charities.

To document activity data (core data) for all interactions via input into the Macmillan database, and to provide the data to Macmillan and the Trust on a quarterly basis, or upon request.

Collect data in a timely and accurate manner e.g. for service monitoring, audits or quality improvement initiatives.

Person Specification

Education & Professional Qualifications

Essential

  • Educated to degree level or equivalent experience
  • 12 months minimum working experience with people affected by cancer

Desirable

  • Communications skills training

Experience

Essential

  • Experience of providing person-centred cancer information
  • Ability to manage own workload effectively

Desirable

  • An understanding of the range of cancers, treatments, and impacts on the lives of patients and their carers (Personalised Cancer Care)

Skills & Aptitudes

Essential

  • Active listening and responding skills
  • IT skills including email, database and website proficiency
  • Ability to identify and to manage quality health information resources
  • Understanding patient confidentiality

Desirable

  • Knowledge of the work of cancer organisations such as Macmillan Cancer Support and other national charities
  • Understanding of the needs of minority and vulnerable group

Personal Qualities and Attributes

Essential

  • Ability to work independently within boundaries of role
  • Ability to work as a team
  • Flexible approach and adaptable to change
  • Ability to communicate effectively with members of the public, healthcare professionals and volunteers
Person Specification

Education & Professional Qualifications

Essential

  • Educated to degree level or equivalent experience
  • 12 months minimum working experience with people affected by cancer

Desirable

  • Communications skills training

Experience

Essential

  • Experience of providing person-centred cancer information
  • Ability to manage own workload effectively

Desirable

  • An understanding of the range of cancers, treatments, and impacts on the lives of patients and their carers (Personalised Cancer Care)

Skills & Aptitudes

Essential

  • Active listening and responding skills
  • IT skills including email, database and website proficiency
  • Ability to identify and to manage quality health information resources
  • Understanding patient confidentiality

Desirable

  • Knowledge of the work of cancer organisations such as Macmillan Cancer Support and other national charities
  • Understanding of the needs of minority and vulnerable group

Personal Qualities and Attributes

Essential

  • Ability to work independently within boundaries of role
  • Ability to work as a team
  • Flexible approach and adaptable to change
  • Ability to communicate effectively with members of the public, healthcare professionals and volunteers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Macmillan Personalised Cancer Care Lead

May Estiva

adhelfa.estiva@nhs.net

07790967998

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year per annum (pro-rata) inclusive of HCAs

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

391-NMUH-7343932-A

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Supporting documents

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