Job summary
- Supervise the day-to-day work of the administrative teams
- Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
- Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.
- Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
- Manage the recruitment process for the appointment of new staff with support from the assistant operations manager.
- Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
- Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings.
Main duties of the job
This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. Please note this post will be based at Enfield Civic Centre as part of our centralised Elective Access Team.
We are looking for a full-time (37.5hrs per week) Clinical Pathway Manager to join our Outpatients Appointment Centre team at Enfield Civic Centre. You will be responsible for leading the Clinical Pathway Administrators be responsible for the smooth running of the patient's journey from referral to discharge.
He/she will also support other members of the Elective Pathway Team to promote good practice and to support in the delivery of training and awareness programmes.The successful candidates will be required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification.It will be important to be flexible as successful candidates may be required to work on any of our hospital sites.If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
- Offering support and guidance to team members and where necessary make recommendations to professional services e.g. OH; counselling services etc
- To order and maintain agreed levels of stationery/non-stock items in the department and authorise orders where appropriate working within allocated budget limits.
- Report and coordinate any maintenance work needed within the department.
- Provide reasonable cross-cover for other administration managers and staff members within the team to ensure a consistent and effective service is maintained at all times.
- Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
- Set expectations regarding levels of World Class Care customer services and ensure all staff understand these and maintain them.
- Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
- With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.
- Review probationary periods in line with the policy.
- Ensure the team is compliant with mandatory and statutory training (MaST) in line with Trust requirements for administrative staff, and appropriately trained and competent in standard operating procedures relating to their role including all relevant electronic systems.
- Ensure bank/agency staff time sheets are submitted and actioned in a timely way if required and manage the use of bank/agency staff in a cost effective way.
- *** If you have been unsuccessful for this or a similar role in the last six months, please do not apply again as your application will be rejected ***
Job description
Job responsibilities
- Offering support and guidance to team members and where necessary make recommendations to professional services e.g. OH; counselling services etc
- To order and maintain agreed levels of stationery/non-stock items in the department and authorise orders where appropriate working within allocated budget limits.
- Report and coordinate any maintenance work needed within the department.
- Provide reasonable cross-cover for other administration managers and staff members within the team to ensure a consistent and effective service is maintained at all times.
- Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
- Set expectations regarding levels of World Class Care customer services and ensure all staff understand these and maintain them.
- Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
- With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.
- Review probationary periods in line with the policy.
- Ensure the team is compliant with mandatory and statutory training (MaST) in line with Trust requirements for administrative staff, and appropriately trained and competent in standard operating procedures relating to their role including all relevant electronic systems.
- Ensure bank/agency staff time sheets are submitted and actioned in a timely way if required and manage the use of bank/agency staff in a cost effective way.
- *** If you have been unsuccessful for this or a similar role in the last six months, please do not apply again as your application will be rejected ***
Person Specification
Royal Free World Class Care Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Professional Qualifications
Desirable
- GCSE Maths and English or equivalent
Experience
Essential
- Outpatient Administration experience
- Experience of working with Cerner
- Experience of working with eRS, Call Centre systems
- Awareness of NHS targets with respect to waiting times
Desirable
- Experience working within a team
- Experience of working in the NHS
- Managing Staff within a team
Skills & Aptitudes
Essential
- Excellent interpersonal skills
- Able to work under pressure and to deadlines
- Good organisational skills and ability to prioritise workload
- Able to provide and receive sometimes complex or sensitive information
- Effective team worker
- Good communication skills - written and verbal
- Good organisational skills with attention to detail
- Understanding of issues regarding patient confidentiality
Desirable
- Use of Microsoft office packages - Word, Excel, Email
Person Specification
Royal Free World Class Care Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Professional Qualifications
Desirable
- GCSE Maths and English or equivalent
Experience
Essential
- Outpatient Administration experience
- Experience of working with Cerner
- Experience of working with eRS, Call Centre systems
- Awareness of NHS targets with respect to waiting times
Desirable
- Experience working within a team
- Experience of working in the NHS
- Managing Staff within a team
Skills & Aptitudes
Essential
- Excellent interpersonal skills
- Able to work under pressure and to deadlines
- Good organisational skills and ability to prioritise workload
- Able to provide and receive sometimes complex or sensitive information
- Effective team worker
- Good communication skills - written and verbal
- Good organisational skills with attention to detail
- Understanding of issues regarding patient confidentiality
Desirable
- Use of Microsoft office packages - Word, Excel, Email
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
