Job summary
This is a 12-month fixed-term opportunity for a Band 3 Dialysis & Outpatient Administrator supporting North Central London (NCL) renal satellite units. The role is essential to the smooth running of dialysis services across multiple sites, with a focus on administrative coordination and patient-facing logistics.
Please note that visa sponsorship is not available for this post, and the role requires onsite presence between 07:30 and 20:00.
The successful candidate will be responsible for a range of key tasks, including booking patient transport and coordinating haemodialysis clinic appointments for patients recently discharged from inpatient care.
The successful candidate will also manage e-courier bookings for emergency blood samples, monitor and record transport-related incidents, and support outpatient clinic reconciliation. The role involves cross-covering other dialysis sites and escalating maintenance or logistical issues to management team when appropriate.
This post demands a high level of organisation, flexibility, and attention to detail, particularly given the extended operating hours of the units (07:00 to 01:00).
The administrator will play a vital role in ensuring patients receive timely care and that operational processes run efficiently across all locations.
Base site: St Pancras Kidney and Diabetes Centre
Cross cover: Tottenham Hale, Edgware and Barnet dialysis units
Main duties of the job
The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre's multi-disciplinary team, patients, relatives and their carers.
Our department is looking for administrative members to join the team.
The individual will be placed within one of our four off-site dialysis units.
Our satellite locations are:Tottenham Hale Kidney & Diabetes Centre
St Pancras Kidney Care Centre
Edgware Kidney Care Centre
and Barnet Renal Dialysis Unit
If you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you.
The dialysis units are open Monday to Saturday from 0700am - 0100amAdmin working hours between 0730am-2000 Monday to Friday37.5hrs full time onlyOnsite post only
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environment
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills, to liase and negotiate with people/staff at all levels
- A high degree of accuracy and attention to detail
- Good IT skills, including proficiency in the use of windows based applications
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environment
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills, to liase and negotiate with people/staff at all levels
- A high degree of accuracy and attention to detail
- Good IT skills, including proficiency in the use of windows based applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
