Job summary
The post holder will carry out a range of specific activities in the support of Outpatients Clinics, Day Cases, and other ad-hoc within the Sexual Health & HIV administration services providing an efficient administrative and clerical support service in line with service requirements, working alongside a dedicated Admin clerk to provide a service to the Consultant and Nursing teams.
The post holder may also be required to assist with providing a quality reception service for all users of the Outpatient based services both on and off-site of the Trust.
Main duties of the job
To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients. This includes working with identified external contacts and stakeholders.To provide a high-quality reception and administrative service for the Sexual Health Community Services area and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols.Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed.Accurately input, retrieve, and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
Arrive/book in patients when they attend for their appointment. To undertake clerical support e.g. filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures. To ensure all Health and Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures. To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures. To report any service or performance shortfalls to the Service Manager and work as part of the team in order to address and resolve any issues.Using the hospital PAS system (Lilie, Climate and Careflow to ensure that all data is correctly recorded). Ensure that all printed clinic and appointment letters are completed accurately, with any noted errors escalated to the Team Leader Clinics Management. Assist the relevant Patient Pathway Officer with ensuring all notes and diagnostic results are available for each patient at the beginning of the clinic session.
Job description
Job responsibilities
Arrive/book in patients when they attend for their appointment. To undertake clerical support e.g. filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures. To ensure all Health and Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures. To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures. To report any service or performance shortfalls to the Service Manager and work as part of the team in order to address and resolve any issues.Using the hospital PAS system (Lilie, Climate and Careflow to ensure that all data is correctly recorded). Ensure that all printed clinic and appointment letters are completed accurately, with any noted errors escalated to the Team Leader Clinics Management. Assist the relevant Patient Pathway Officer with ensuring all notes and diagnostic results are available for each patient at the beginning of the clinic session.
Person Specification
Education & professional Qualifications
Essential
- GCSE Grade 4 or equivalent
- ENGLISH
- MATHS
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel, and other relevant programmes
- Previous experience in a clinical setting
Skills and aptitudes
Essential
- Willingness to learn and committed to studies in order to achieve qualifications
- Ability to develop effective working relationships across the organization
- Maintain a professional approach: Smart and presentable.
Person Specification
Education & professional Qualifications
Essential
- GCSE Grade 4 or equivalent
- ENGLISH
- MATHS
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel, and other relevant programmes
- Previous experience in a clinical setting
Skills and aptitudes
Essential
- Willingness to learn and committed to studies in order to achieve qualifications
- Ability to develop effective working relationships across the organization
- Maintain a professional approach: Smart and presentable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
