Band 4 Business Support Officer

Job description

Job responsibilities

1. Training and other activities delivered and coordinated by the team:

Schedule, plan and administer the training and development activities of the Quality Improvement team, including:

Events organisation: sourcing and booking venues; on-site/remote support on the day (for example, help with registration, tech support, catering support).

Communication with participants.

Improvement clinics: manage scheduling, rooms & faculty.

2. Database, customer liaison and other information management activities

Maintain and develop key team databases, including circulation lists and training logs.

Manage team inbox and first alert.

Coordinate presentations at key committees/events: maintain calendar and liaise with committee leads and presenters.

Support administration of the Life QI platform.

Support tracking of key projects and activities.

Work with the team to transition, where possible, to self-service/self-booking for information requests, training access and other offers.

3. Team administration

Support team meetings and other activities such as organising and coordinating key internal and external meetings for the Quality Improvement team and faculty, including collating the agenda, keeping a meeting record and following up.

Support the preparation of papers and reports for key meetings.

Support programme review/feedback meetings including scheduling, pre-meeting preparation (gathering/analysing information, preparing participants) and capturing learning.

Support team communication and branding activities.

Finances: raising, logging, and tracking purchase orders.

Provide PA support to defined senior team members.

4. The post-holder will support wider elements of the Teams portfolio, including but not limited to supporting:

Development of a coordinated branding strategy, communications plan and knowledge resource and management plan.

Execution and maintenance of the branding strategy, communications, and knowledge resource and management plans for example updating intra and internet sites and the team newsletter.

Human Resource information management.

Maintaining resource management systems.

Improvement and project activities system support, managing training records and Life QI database.

Management of relationships with key third parties, for example, improvement partners and Life QI

Additionally, the post-holder will, alongside all team members, provide support and cross-cover for annual leave, absence and other needs as required.

Person Specification

Qualifications

Essential

• Evidence of continuing personal development

Desirable

• Educated to degree level or equivalent
• Event management / Project management qualification

Royal Free World Class Values

Essential

• Demonstrate ability to meet the Trust Values

Experience

Essential

• Experience of working in complex administrative and coordination environments

Desirable

• Experience in change management, quality improvement or projects

Skills

Essential

• Excellent interpersonal skills with an ability to communicate and build relationships with a diverse range of colleagues
• Good written skills including summarising and conveying meaning clearly and concisely
• Knowledge of word processing/Microsoft office including excel/database skills
• Numerate, with solid analytical skills/ability to understand and produce information to use in problem solving
• Ability to manage time/priorities, often under uncertainty and while juggling competing priorities

Desirable

• Knowledge of website development/maintenance

Personal Qualities & Attributes

Essential

• Very well organised and practical with a logical, analytical approach to work.
• Pays careful attention to detail.
• Ability to work under pressure in a dynamic environment.
• Flexible approach to work.
• Ability to work on own in pursuit of team objectives.
• Ability to work independently or as part of a team.
• Ability to prioritise effectively.
• Ethos of customer service.
• Positive attitude and self- motivated/self-starter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)