Royal Free London NHS Foundation Trust

Healthcare Support Worker – GEMS Team

The closing date is 17 July 2025

Job summary

This exciting new post will be working in a newly established Frailty service at the North Middlesex University Hospital NHS Trust. This role is part of a key development in delivering specialised hyperacute Frailty input to older patients living with Frailty presenting to ED. The post holder will be included in the 7-day working. The successful candidate will deliver direct patient care to patients across Urgent and Emergency Care as part of the GEMS (Geriatric Emergency Medicine Service) team and contribute in the delivery of timely, specialist input to patients with Frailty.

This is a full time Band 3 post working in a newly established Frailty service at the North Middlesex University Hospital NHS Trust. This role is part of a key development in delivering specialised frailty input to frail, older patients presenting to ED. The successful candidate will work across Urgent and Emergency Care within the GEMS team and contribute in the delivery of timely, specialist input to frail patients; effecting appropriate admission avoidance and early, pro-active CGA for patients who may need admission to appropriate wards.

The post holder may be included in the 7-day working as required.

The successful candidate will be organised, proactive, and compassionate, with excellent communication skills and the ability to work flexibly in a busy and evolving clinical environment.

Main duties of the job

Maintain and improve the patient's mobility using appropriate equipment and handling techniques

Assist the patient to be as comfortable as possible, i.e., help with moving and positioning the patient using appropriate equipment

Assist with checking pain levels and requesting pain relieving medication on patient's behalf

Involve the patient in shared decision-making and obtain their consent before undertaking nursing procedures

Prepare appropriately for the activity to be undertaken

Support and encourage the patient to meet their own health and wellbeing needs

Undertake care activities to meet individuals' health and wellbeing needs, once competence demonstrated:

Work co-operatively as part of the multi-disciplinary team, helping nursing, and other clinical staff in routine work associated with patient care

Support qualified nurses in the implementation of programmes of care within the limits of the Healthcare Assistant's knowledge and competence

Provide comfort, reassurance, and support to patients and/or their carers if anxious or distressed.

Please see JD for detailed information on main duties of the job.

About us

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/

Details

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year pro-rata per annum inclusive of HCAs

Contract

Permanent

Working pattern

Full-time

Reference number

391-NMUH-7309627

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Job description

Job responsibilities

Education & professional Qualifications:

Literacy and numeracy skills

NVQ Level 3 or equivalent care certificate level of experience

Experience:

Experience of working with adults within a health care environment NHS or private sector

Has understanding of the different values, cultures and beliefs patients may present with and be able to respect this adapting care delivery according

Clinical competency wound care/invasive devices i.e., catheter, PEG care

Use assistant aids and equipment for care provision.

Demonstrable ability to meet Trust values.

For detailed information on JD and PS please see attached JD and PS.

Job description

Job responsibilities

Education & professional Qualifications:

Literacy and numeracy skills

NVQ Level 3 or equivalent care certificate level of experience

Experience:

Experience of working with adults within a health care environment NHS or private sector

Has understanding of the different values, cultures and beliefs patients may present with and be able to respect this adapting care delivery according

Clinical competency wound care/invasive devices i.e., catheter, PEG care

Use assistant aids and equipment for care provision.

Demonstrable ability to meet Trust values.

For detailed information on JD and PS please see attached JD and PS.

Person Specification

Royal Free Values

Essential

  • Welcoming, Respectful, Communicating, Reassuring

Education & professional Qualifications

Essential

  • Literacy and numeracy skills
  • NVQ Level 3 or equivalent care certificate level of experience

Experience

Essential

  • Experience of working with adults within a health care environment NHS or private sector
  • Has understanding of the different values, cultures and beliefs patients may present with and be able to respect this adapting care delivery according
  • Clinical competency - wound care/invasive devices i.e., catheter, PEG care
  • Use assistant aids and equipment for care provision.
  • Demonstrable ability to meet Trust values

Skills and aptitudes

Desirable

  • Phlebotomy skills, ECG, cannulation, use of bladder scanner
  • Knowledge of frailty, patient pathways, or NHS clinical environments.
  • Understanding of the challenges and needs of older people living with frailty.

Personal Qualities & attributes

Essential

  • Patience and understanding of patient's needs
  • Ability to work under pressure
  • Awareness of patient confidentiality
  • IT skills (ability to enter patient data on the computer records)
  • Literacy and numeracy skills

Others

Essential

  • Awareness of health and safety at work (e.g. infection control)
  • Flexibility to meet service needs (e.g. shift work)
Person Specification

Royal Free Values

Essential

  • Welcoming, Respectful, Communicating, Reassuring

Education & professional Qualifications

Essential

  • Literacy and numeracy skills
  • NVQ Level 3 or equivalent care certificate level of experience

Experience

Essential

  • Experience of working with adults within a health care environment NHS or private sector
  • Has understanding of the different values, cultures and beliefs patients may present with and be able to respect this adapting care delivery according
  • Clinical competency - wound care/invasive devices i.e., catheter, PEG care
  • Use assistant aids and equipment for care provision.
  • Demonstrable ability to meet Trust values

Skills and aptitudes

Desirable

  • Phlebotomy skills, ECG, cannulation, use of bladder scanner
  • Knowledge of frailty, patient pathways, or NHS clinical environments.
  • Understanding of the challenges and needs of older people living with frailty.

Personal Qualities & attributes

Essential

  • Patience and understanding of patient's needs
  • Ability to work under pressure
  • Awareness of patient confidentiality
  • IT skills (ability to enter patient data on the computer records)
  • Literacy and numeracy skills

Others

Essential

  • Awareness of health and safety at work (e.g. infection control)
  • Flexibility to meet service needs (e.g. shift work)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Interim Service Manager

Wilhermina Boafo - Addai

wilhermina.boafo-addai@nhs.net

02088872565

Details

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year pro-rata per annum inclusive of HCAs

Contract

Permanent

Working pattern

Full-time

Reference number

391-NMUH-7309627

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Supporting documents

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