Job summary
The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of teams , including the ward's multi-disciplinary team, patients, relatives and their carers.
Barnet Hospital 37.5 Hours per week (7.5-hour shifts, Monday to Friday - you may be required to work some weekends/Bank Holiday - working within a rota) We are looking for someone to work as a ward administrator, within a busy clinical area at Barnet Hospital. You would be responsible for providing a front-line reception service to the ward by delivering a high standard of customer care to a wide range of client groups including: the ward's multi-disciplinary team, patients, relatives and their carers.
To fit the needs of this role you would need to be able to:o Learn systems and processes effectivelyo Work as part of a team within a busy and complex environmento Problem solve, and prioritise multiple competing demands (e.g. ensuring that all patient admissions, discharges and attendances are recorded accurately)o Play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment datao Work flexibly within a rota to meet the needs of the service: e.g. the rota may require you to work 7.5 hour per shift as a 08:00 -16:00 you may be required to work weekends and Bank Holidays.
Main duties of the job
To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.
Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Essential
Essential
- NVQ Level 3 or Equivalent
- Experience with working with Cerner or similar electronic Patient Administration Systems
- Ability to use initiative and problem solve, in a busy clinical environment
- Clear concise verbal and written communication skills
- Good level of computer literacy skills in Microsoft Word, Excel and data bases
- Flexible and adaptable to the changing needs of the service
- Ability to manage conflict and identify where escalation to senior staff is necessary
- Excellent interpersonal skills with the ability to relate to people at all levels
Desirable
- Previous work experience in a healthcare setting
- Prepared to learn new skills
- Excellent customer care skills, including ability to use judgement, tact and diplomacy
Trust Values
Essential
- Demonstrate the ability to meet the Trust Values
Person Specification
Essential
Essential
- NVQ Level 3 or Equivalent
- Experience with working with Cerner or similar electronic Patient Administration Systems
- Ability to use initiative and problem solve, in a busy clinical environment
- Clear concise verbal and written communication skills
- Good level of computer literacy skills in Microsoft Word, Excel and data bases
- Flexible and adaptable to the changing needs of the service
- Ability to manage conflict and identify where escalation to senior staff is necessary
- Excellent interpersonal skills with the ability to relate to people at all levels
Desirable
- Previous work experience in a healthcare setting
- Prepared to learn new skills
- Excellent customer care skills, including ability to use judgement, tact and diplomacy
Trust Values
Essential
- Demonstrate the ability to meet the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
