Job summary
To provide a courteous reception service to patients and clinicians in line with officeprocedures, contributing to the overall efficient and effective running of designatedoutpatient clinics.? To work closely with Team Leader and multidisciplinary team to ensure that anyissues in clinic are raised immediately to maintain an excellent level of service topatients.? The post-holder will work as part of the Outpatient's team, ensuring an efficient,high quality and timely service is provided. This includes providing a welcomingand professional service to patients? To manage the booking of designated new and follow up clinics and ensurethat these are booked efficiently and that any booking issues are raisedimmediately with the Team Leader , Service and Clinicians to ensure patientcare is not compromised.
Main duties of the job
To greet patients in a courteous manner and check them into clinic on arrival in line with the the Trusts World Class Care ValueCheck the CAMHS Admin email box regularly and completing tasksTo check Envoy daily and actionOutcome appointments and record data accuratelyRecord all patients that 'did not attend'(DNA) or rescheduled onto EPR and action them according to the trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.Liaise with clinicians re rooms bookingsNote accurately all telephone messages and emails entering the department generic email box passing them to relevant people in a timely mannerResponsible for the collection and distribution of postOrdering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stockedDeal sensitively and discreetly with patient's queries both in person and by telephoneEnsure excellent communication skills are used to overcome barriers of understandingEnsure patients are booked into the appropriate appointment type and families are given the location and joining detailsWork with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk
Job description
Job responsibilities
- Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Job description
Job responsibilities
- Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Person Specification
Essential
- 2 Years in Front Line Reception Role
- Good General Education GCSE English Grade C or above
- Knowledge and Experience of computer systems
- Significant experience of working with the public
- Experience of prioritizing own work load and working as part of a team
- Evidence of Tact and Diplomacy
- Knowledge of Patient Confidentiality and the Data Protection Act
- Ability to meet the Trust Values
- Excellent Telephone Skills
Desirable
- Excellent customer care skills, judgement, tact, diplomacy
- A high degree of accuracy and attention to detail
Personal Specification
Essential
- 2 Years in Front Line Reception Role
- Good General Education GCSE English Grade C or above
- Ability to meet the Trust Values
- Knowledge and Experience of computer systems
- Significant experience of working with the public
- Experience of prioritizing own work load and working as part of a team
- Knowledge of Patient Confidentiality and the Data Protection Act
- Excellent Telephone Skills
Desirable
- Excellent customer care skills, judgement, tact, diplomacy
- A high degree of accuracy and attention to detail
Person Specification
Person Specification
Essential
- 2 Years in Front Line Reception Role
- Good General Education GCSE English Grade C or above
- Knowledge and Experience of computer systems
- Significant experience of working with the public
- Experience of prioritizing own work load and working as part of a team
- Evidence of Tact and Diplomacy
- Knowledge of Patient Confidentiality and the Data Protection Act
- Ability to meet the Trust Values
- Excellent Telephone Skills
Desirable
- Excellent customer care skills, judgement, tact, diplomacy
- A high degree of accuracy and attention to detail
Personal Specification
Essential
- 2 Years in Front Line Reception Role
- Good General Education GCSE English Grade C or above
- Ability to meet the Trust Values
- Knowledge and Experience of computer systems
- Significant experience of working with the public
- Experience of prioritizing own work load and working as part of a team
- Knowledge of Patient Confidentiality and the Data Protection Act
- Excellent Telephone Skills
Desirable
- Excellent customer care skills, judgement, tact, diplomacy
- A high degree of accuracy and attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
