Band 3 Ward Administrator

Job summary

? To demonstrate sensitivity, tact and diplomacy where appropriate, forexample when acting as a first point of contact to distressed or anxiousrelatives.? To answer the telephone and take messages, answer or refer queries asappropriate.? To provide a confidential and high standard general administrativesupport to the ward/unit? To be responsible for ensuring that all documentation relating to apatient's episode of care is accurately completed and filed (according todocumented process and guidelines).? To access the "National Spine" to ensure accurate retrieval of patientsNHS number when required and enter onto the relevant system (i.e. PASand Maternity CMIS system).? To ensure that all patient admissions, discharges and attendances arerecorded accurately on Cerner or the relevant electronic system in realtime. This includes the registering of births where required in maternityunits.? To provide weekly and monthly activity figures, as required.? To ensure that the electronic bed board is constantly kept up to date andaccurate to reflect the actual activity in the unit, ensuring important datasuch as predicted dates of discharge are displayed and correct

Main duties of the job

The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers. Weekend cover may be required.

The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).

The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.

The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.

About us

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.